Volkswagen of Downtown Chicago

Great service Anthony was my salesman. He was great. Was able to do a little bit of negotiating on a already fair deal. The service department was very fast getti Anthony was my salesman. He was great. Was able to do a little bit of negotiating on a already fair deal. The service department was very fast getting my car in and getting the inspections done and oil changed. If I decide to buy another VW this will be my first place to look. More

Easy process, faster than I anticipated. Overall very smooth buying experience. Angela was great to work with and really helped in getting the price of the vehicle to a place that made sense Overall very smooth buying experience. Angela was great to work with and really helped in getting the price of the vehicle to a place that made sense for me to close the deal. Will recommend this dealership and Angela in the future. More

exceptional experience i had a great experience working with John Sheehy. He was knowledgeable and worked quickly which I appreciated. He did a great job educating me on m i had a great experience working with John Sheehy. He was knowledgeable and worked quickly which I appreciated. He did a great job educating me on my options. More

Absolute pros! I would like to thank everyone at VW Downtown. I bought 2 cars there in about a month and will buy more in the future. Great experience! I would like to thank everyone at VW Downtown. I bought 2 cars there in about a month and will buy more in the future. Great experience! More

It was a great and profesional team Not only they did find the car we were looking for, but the staff was great !! We close the deal with an excellent rate!! Great great purchase e Not only they did find the car we were looking for, but the staff was great !! We close the deal with an excellent rate!! Great great purchase experience More

Excellent service and readily available inventory Discovered air bubble in tire while in Wisconsin (most likely from the dirt roads in UP MI during road trip), called two other VW dealerships in WI an Discovered air bubble in tire while in Wisconsin (most likely from the dirt roads in UP MI during road trip), called two other VW dealerships in WI and 4 none VW tire dealers, none had the right tire size in stock for my VW 2017 Alltrack (forget the brand of tire, apparently the tire size for these vehicles is rarely used and not often stocked because they're new and not many need tires for them). To our luck this dealership had the tires in stock, changed the tire, even provided discount (in lieu of a Lyft ride that wasn't worked that day) and washed car inside and out way before out scheduled time to pick up. Thanks to them, our road trip plans stayed on track. More

Great service. Went in for an oil change and new tire. Miguel went above and beyond to assist me. Everything was completed with in the estimated time frame with con Went in for an oil change and new tire. Miguel went above and beyond to assist me. Everything was completed with in the estimated time frame with continuous updates. More

Service was great and my car runs well I've been using their service department since I purchased my vehicle from them and the service had always been GREAT! Friendly staff and great work. I've been using their service department since I purchased my vehicle from them and the service had always been GREAT! Friendly staff and great work. More

Relaxed Nick was great. Really relaxed. Not pushy. Although he has a bit to learn his enthusiasm outweighs his knowledge. Luke was great. Very helpful for us Nick was great. Really relaxed. Not pushy. Although he has a bit to learn his enthusiasm outweighs his knowledge. Luke was great. Very helpful for us making financial decisions as we are new to the US. More

Very Good Experience Twelve years ago I purchased a Volkswagen Jetta from the same location when it was under different ownership. Two weeks ago my wife and I returned to Twelve years ago I purchased a Volkswagen Jetta from the same location when it was under different ownership. Two weeks ago my wife and I returned to the dealership to test drive a 2019 Tiguan SE. We didn't like it very much. Luckily it was weekday afternoon. Dyquan and Mike, who were both very helpful and informative, spent time with us explaining the differences between the Tiguan models My wife and I decided on a red Tiguan SEL. Turns out the dealership did not have one left. Dyquan and Mike traded with another dealer to get the model and color we wanted. When we came back to dealership to pick up our Tiquan, we met Donnie. The finance department is typically where all the add-on's occur. Donnie was just the opposite. I know buying a car is frequently described as a torturous experience. It absolutely was not for us. Instead, it was a very good experience. In fact, I plan to return and buy an electric car from the same dealership. When I return, I will look for Dyquan, Mike, and Donnie More