Volkswagen of Downtown Chicago

Excellent care! I bought a used Touareg and the process went very well. Joanna was very professional and reassuring with this long distance shopping experience from V I bought a used Touareg and the process went very well. Joanna was very professional and reassuring with this long distance shopping experience from Vermont. I landed in Chicago, went to VW, tried the car, signed the papers and was on the road in 1.5 hours. The whole experience went smoothly. Thank you Joanna. My wife loves the car!! More

Great communication Adam Khamsot did a great job diagnosing and getting my vehicle repaired in a timely manner. I asked for a breakdown of parts and labor and he provided Adam Khamsot did a great job diagnosing and getting my vehicle repaired in a timely manner. I asked for a breakdown of parts and labor and he provided it quickly. Thank you! More

Great Service Team Downtown Chicago VW is a great customer service center. I had to deal with a couple of headaches with my 2018 Atlas, and took my vehicle here. Each of Downtown Chicago VW is a great customer service center. I had to deal with a couple of headaches with my 2018 Atlas, and took my vehicle here. Each of the associates I worked with (most recently Miguel) have been very easy to work with. Also Bill Dolan, the service manager has done an excellent job of re-establishing trust with us after a couple of early breakdowns with this new model. I feel Bill and his team have treated us fairly, and really do work hard to maintain great customer relationships. Would definitely recommend this dealership. More

Recall Herberto and Joanna were amazing in helping with the services my car needed. I had a recall notice as well as had my car detailed. Herberto and Joanna were amazing in helping with the services my car needed. I had a recall notice as well as had my car detailed. More

Oil Change Service Visit Dariusz was very helpful and efficient. This visit was much better and smoother than my last visit at Downtown VW, all thanks to his professionalism. Dariusz was very helpful and efficient. This visit was much better and smoother than my last visit at Downtown VW, all thanks to his professionalism. Thank you! More

Great customer service from management down. Having some issues with a new car purchased from this dealership. The service staff has been excellent with regard to assisting with all my concerns. Having some issues with a new car purchased from this dealership. The service staff has been excellent with regard to assisting with all my concerns. More

Always looking out for what is best for me Luis has consistently recommended what is best for me as he schedules service for my Eos. He has never taken advantage of me, the customer, as he exp Luis has consistently recommended what is best for me as he schedules service for my Eos. He has never taken advantage of me, the customer, as he explains the necessary items that need addressing. It's comforting to know that he is a man of integrity when dealing with matters pertaining to my vehicle. More

VW of Downtown Chicago Went Above & Beyond My stepfather generously gave me his 2009 VW Rabbit and despite his taking fabulous care of the car (it has less than 23K miles on it), its transmissi My stepfather generously gave me his 2009 VW Rabbit and despite his taking fabulous care of the car (it has less than 23K miles on it), its transmission and other things needed work. Volkswagen of Downtown Chicago assessed the car's issues and determined that several things needed work. I know little about cars, but believe that Volkswagen of Downtown Chicago was honest and appropriate in suggesting the repairs they did. Significantly, thanks to the CTA my white car had black tar on several places on the roof and back and the people in the Detail Department were kind enough to remove them--completely for me. Love those Detail Department people!!!!!!! More

Bought my first new car. Bill is a good salesman and is friendly, he gave me a fair deal for my first new car. He made the process smooth, answered all my questions and explai Bill is a good salesman and is friendly, he gave me a fair deal for my first new car. He made the process smooth, answered all my questions and explained everything well. More

Great experience and worked to get us the car we wanted We enjoyed our experience with the staff very much. They explained all the car's features, allowed us to test drive multiple models, discussed pricing We enjoyed our experience with the staff very much. They explained all the car's features, allowed us to test drive multiple models, discussed pricing options, and ultimately helped us secure the exact car we wanted. I highly recommend. More