Volkswagen of Downtown Chicago
Chicago, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Helpful and good communications Very helpful with service and good communications. Free drop off was also nice. It took a little while to get my car because it was very busy. Very helpful with service and good communications. Free drop off was also nice. It took a little while to get my car because it was very busy. More
Annual Service It was great service. My car was waiting for me when I arrived for pick-up. Miguel explained and went through all the charges to me It was great service. My car was waiting for me when I arrived for pick-up. Miguel explained and went through all the charges to me More
Annual Service Great service provided, my appointment was respected, and I received a detailed explanation of everything that was done. Love my GTI and I love the se Great service provided, my appointment was respected, and I received a detailed explanation of everything that was done. Love my GTI and I love the service provided on it! More
Excellent service My car experienced a check engine light so I brought it in immediately. They looked at it on the spot and took care of the problem within a short peri My car experienced a check engine light so I brought it in immediately. They looked at it on the spot and took care of the problem within a short period of time. More
In and Out We brought our 10-year-old VW Rabbit in for a check-up and it came as little surprise that our transmission was on its last legs. The VW of Downtown We brought our 10-year-old VW Rabbit in for a check-up and it came as little surprise that our transmission was on its last legs. The VW of Downtown Chicago communicated well and had the car in and out quickly. More
Happy with results I ended up leasing the Tiguan. I left happy. Chris was my salesperson and did an exceptional job from start to finish helping me! He took his time to I ended up leasing the Tiguan. I left happy. Chris was my salesperson and did an exceptional job from start to finish helping me! He took his time to break down what exactly I needed to know about the car and also spent a significant amount of time during our test drive breaking down every component of all the features. I appreciated his professionalism and genuine effort in helping me. More
Disappointing to say the least Every step of the buying process here was like pulling teeth. Poor communication, lack of followthrough, hidden charges in the purchase contract, and Every step of the buying process here was like pulling teeth. Poor communication, lack of followthrough, hidden charges in the purchase contract, and everything took forever. If you can at all possibly go to a different dealership, save yourself the frustration and go elsewhere. More
Not sure if I recommend the dealership Kenny Akpan did a good job at the end of the day. There is this gentleman called Bouian (i might misspelled his name because never got his business Kenny Akpan did a good job at the end of the day. There is this gentleman called Bouian (i might misspelled his name because never got his business card and I asked for it) who should not be in contact with customers. He likes to play a "bad cop" role and tries to be hard on the customer. I don't know if it was only me but that is not the way you want to make a deal. He wanted me to commit to buy the car with no or insufficient information, wrong information online and misleading information about the credit rate (apparently the information online was not, again, correct or clear) Also you may want to review VW Downtown Chicago website which does not provide reliable information to the customer about the cars, the prices and the credit rate (I wrote a check to pay my car). It took me four hours, after three visits, to finish the deal, from 5.30 pm to 10pm. Not even a welcome or appreciation gift from VW!!! Would I recommend the dealership at this point? No. But I think it is not fair, yet, to penalize everybody. Dennis, used car sales manager, very nice, I spent 15 minutes to get the paperwork done with finance (i forget the nice gentleman's name) and Steve who I called at "Parts" to get my MudyBuddy. Again, one person can ruin the whole image of a corporation. Let's see how it goes from here when I get my car serviced. Thank you, Miguel Dalmeida More
Great service! I drove into the service and everything was great from the start! I was attended by michael and than Adam who helped me and went from there. Fast serv I drove into the service and everything was great from the start! I was attended by michael and than Adam who helped me and went from there. Fast service! Everything was great overall. Will definitely be back!!! More
Tire pressure / defroster issue Great service, great communication , felt very well taken care of service team as always went over and above the call of duty thank you for everythin Great service, great communication , felt very well taken care of service team as always went over and above the call of duty thank you for everything More