Volkswagen of Downtown Chicago

Amazing Salesman John John was very professional at all times and made the process painless. He made every effort to accommodate our needs. I would definitely work with him John was very professional at all times and made the process painless. He made every effort to accommodate our needs. I would definitely work with him in the future More

Great service I was previously at another Volkswagen dealership and VW downtown blew them out of the water. very professional and nice people. Adam, was very helpfu I was previously at another Volkswagen dealership and VW downtown blew them out of the water. very professional and nice people. Adam, was very helpful and kept me in the loop at all times and helped me with literally everything I needed. Overall, I had a great experience here and my car is running better than ever. More

Thumbs up! 👍 I have worked with Heberto on my last two visits. Everyone in the service department is always friendly and helpful. I feel at times the pricing could I have worked with Heberto on my last two visits. Everyone in the service department is always friendly and helpful. I feel at times the pricing could be better, but it’s always more expensive when you take your car to a dealership. Thanks! More

luis is very good mister luis is very very good in his job, he is very professional and very kind too. I am very happy with him and with the dealer service area mister luis is very very good in his job, he is very professional and very kind too. I am very happy with him and with the dealer service area More

AMAZING! If I have to spend a lot of money on a necessary repair...this is the place to spend it at! They made it easy to rationalize the need to move forward If I have to spend a lot of money on a necessary repair...this is the place to spend it at! They made it easy to rationalize the need to move forward with this repair. More

friendly, helpful, but not too forthcoming by special issues As I am a "special" case (diplomatic sales), the dealership seemed sometimes overwhelmed with the procedural issues. This is by no means the responsib As I am a "special" case (diplomatic sales), the dealership seemed sometimes overwhelmed with the procedural issues. This is by no means the responsibility of John, who was always extremely helpful and tried to bring the issues (registration etc) to a solution. Regarding the car itself, John was very knowledgeble and could answer all questions. More

Great Customer Service Going to the dealer to purchase a vehicle is never fun. You always feel like you are going to get ripped off. Joanna made the experience a bit easier Going to the dealer to purchase a vehicle is never fun. You always feel like you are going to get ripped off. Joanna made the experience a bit easier to deal with and helped me get a fair price on the exact vehicle I wanted. More

A Good Experience In The Wake of Several Poor Experiences I brought in my Passat for routine maintenance. (I found the online scheduling experience to be difficult, confusing, and frustrating.) Several past I brought in my Passat for routine maintenance. (I found the online scheduling experience to be difficult, confusing, and frustrating.) Several past experiences with the service center had been frustrating and unsatisfactory. This visit went smoothly. Hopefully this is a sign of good things to come. I will keep my fingers crossed .... Also, this survey is challenging. I am required to record employees that I worked with, yet it doesn't list any service personnel. And the only reason for this visit was SERVICE. Yet I cannot submit this survey without completing that box. So I have to look it up.... More

Great customer service. Excellent service to my Jetta. Mechanics worked on my alignment and replaced my car filters. All employees were kind. They take the time to listen Excellent service to my Jetta. Mechanics worked on my alignment and replaced my car filters. All employees were kind. They take the time to listen to car concerns. Location is good. More

Helpful and good communications Very helpful with service and good communications. Free drop off was also nice. It took a little while to get my car because it was very busy. Very helpful with service and good communications. Free drop off was also nice. It took a little while to get my car because it was very busy. More