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Village European
Concord, MA
31 Reviews
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31 Reviews of Village European
February 27, 2015
Great experience !!!! Great experience here. Customer service is excellent. Very quick turn around time. On the COLDEST day of winter so far, the car decides to have a Great experience here. Customer service is excellent. Very quick turn around time. On the COLDEST day of winter so far, the car decides to have a flat tire. Awesome. After unsuccessfully trying to put the spare on (as my road side assistance asked me to wait 2 hours), I gave up went to Village European and they helped me replace my tire and did not charge me for the service. Highly recommended !!! More
by Munish
Employees Worked With
Raymond McGowan
February 15, 2015
Honest Service Center I took my 2010 Mini Cooper to Village European to repair a rough idle and find the source of an oil leak. Danielle is very knowledgeable, recognized I took my 2010 Mini Cooper to Village European to repair a rough idle and find the source of an oil leak. Danielle is very knowledgeable, recognized me from a previous repair trip to the shop and gave me a repair appointment the next day. After dropping off my car, she called me by 9am and told me that the mechanic had found the source of the rough idle (a bad fuel pump). But while researching the problem he found that my car was covered by an extended warranty (I wasn't aware) and recommended I take it to a dealer to get a free repair. They charged me $205 for the diagnostic (a bit high) but saved me almost $1000 in repair charges. Thanks for the honesty! I'll be back next time I have a non-warranty repair. More
by minidriver
Employees Worked With
Danielle
February 11, 2015
Good people; great work I have a 2010 A4 and have had it serviced with them a few times. Always straight forward in their assessment and have never gotten the typical dealer I have a 2010 A4 and have had it serviced with them a few times. Always straight forward in their assessment and have never gotten the typical dealer M.O. of "oh we found these new issues....you really should get them taken care of". They do a good service and I feel I can trust them. More
by GY
Employees Worked With
Sorry that I don't recall the other names but everyone is great...receptionist, mechanic, etc., Raymond McGowan
February 10, 2015
fantastic BMW service Village European has cared for our three elderly well-loved BMWs for years, and we definitely prefer them over any BMW dealer. Chip, our usual mechani Village European has cared for our three elderly well-loved BMWs for years, and we definitely prefer them over any BMW dealer. Chip, our usual mechanic, is very knowledgeable about BMWs, a straight shooter about whether a repair is worth making on an older car (and can predict which parts are likely to have problems at certain mileages), an excellent diagnostician, loves challenging problems (as in whether the blown up engine on an M5 was salvageable), and is always accessible to answer questions, even stupid ones. Danielle very capably fields questions on her own and works hard to schedule us in. They are always helpful, flexible and cheerful. Their only downside is that they have no Saturday appointments. More
by car
Employees Worked With
Chip, Danielle
February 09, 2015
Great independent shop I have been taking BMW's and other European makes (Land Rover and Jaguar) to Village European for years. I have always found Chip and the other mecha I have been taking BMW's and other European makes (Land Rover and Jaguar) to Village European for years. I have always found Chip and the other mechanics to be extremely skilled and of the utmost integrity. Danielle, their service advisory, is friendly and professional. I have never had anything but a great experience with them and would not take my car(s) anywhere else. More
by dhilf
Employees Worked With
Chip, Danielle
November 07, 2014
Your Typical Used Car Lot I have reserved writing this review for a few months as the time has allowed me the clarity to give an accurate description of my dissatisfaction with I have reserved writing this review for a few months as the time has allowed me the clarity to give an accurate description of my dissatisfaction with the general manager of this establishment, RM. I found my desired car (2012 A3) while visiting home over the summer, it was over the course of 2 visits and numerous phone conversations that I decided to purchase the car. Before purchasing the car my phone calls and voicemails were always answered and returned in a timely manner, even though a medical emergency, I felt very comfortable with my interactions and the attentiveness of the staff. Time after time any concerns or questions I had were met with “Don’t worry about it man, I’ll take care of you man, our reviews speak for themselves”. My concerns were the following; 1. Car detailed in and out 2. Tint 3. 2nd car key After signing papers and arranging for delivery the vehicle arrived in Baltimore a few weeks later than expected with chips on the hood and not detailed in any way, there were the same coffee stains in the cup holder that were there when I test drove the car. I called the GM immediately and told him that I did not want to accept delivery, I was met again with, “I’ll take care of it, I have contacts in Baltimore, I will make everything right…”, this could not be further from the truth. After accepting delivery of the vehicle communications with the GM slowed to a halt resulting in, unanswered calls to his cell and office, emails not responded to. The GM claimed to set up a detail and treatment to address the paint chips, he ended up calling a local detailing shop and told them to give me a $49 car wash, not addressing the chips or the detail as promised. The car failed inspection due to the tinting on the vehicle, which I had to pay to remove. The key issue was never addressed. I called the office/cell of RM every day for nearly 2 weeks, no phone call was ever returned. I did receive a check on the mail weeks after accepting delivery of the vehicle for $300 I presume in an attempt to cover the expenses for the things not promised however the funds did not nearly cover the expenses. For a GM who preached integrity and doing right by “his clients” RM overpromised and under delivered with verbosity and flash. They ended up being another used car lot which is everything they claim not to be. If you would like to see email correspondence or would like me to elaborate on my poor experience please do not hesitate to contact me. More
by BaltimorePharmacist
Employees Worked With
Billy
April 03, 2014
Great overall experience - a first while trying to purchase a used-car. No sales pressure, very honest and accommodating and EXTREMELY knowledgeable. Ray bent backwards to make to make the entire pr purchase a used-car. No sales pressure, very honest and accommodating and EXTREMELY knowledgeable. Ray bent backwards to make to make the entire process as painless as possible. I would (and already have) most definitely recommend this Dealer to anyone looking to purchase a vehicle. More
by tjevans
January 22, 2014
My wife was in the market for a new car and we started the process of elimination- deciding on a make and model and visiting dealers. A good friend recommended Ray and I decided to call. To be honest, I the process of elimination- deciding on a make and model and visiting dealers. A good friend recommended Ray and I decided to call. To be honest, I wasn't sure how it would go, as I have always done the dealing myself. Ray assured me he would be able to take away the pain of dealing with the dealer and he was right. Long story short, my wife had a specific color combination and there were not a lot of local dealers that had what she was looking for, PLUS, we had a tight timeframe. We thought we had one lined up with a dealer and then hit a snag. Ray went out of his way to resolve the issue and we ended up going with a completely different dealer. If I was doing this myself, all that work would have been for not, and I would have had to take a lot of time starting over and going through the process again. Ray always kept me in the loop, and if there was a decision to be made, he'd check in to make sure he had all the facts (color, options...) before going forward. The final- My wife got the exact car she wanted and it arrived on time. I will definitely use him again, and would recommend him to anyone in the market. Thanks Ray! More
by Tom2014
December 09, 2013
Went there looking for a used car to drive in the winter. Ray was very easy to work with and the laid back approach was something I really appreciated. From the test drive to the purchase to the pick up ever Ray was very easy to work with and the laid back approach was something I really appreciated. From the test drive to the purchase to the pick up everything was quick and easy. HAve recently gone back to get some winter tires thrown on and the price cannot be beat...again quick and easy, literally 15 min. I will definitely go back to them and point others who are looking for quality performance oriented cars in their direction More
by slauder07
October 03, 2013
They work with you and go out of there way to close the deal. Bob travel 170 mile to another state to register the car. and pick me up on delivery the day.. out of state purchase.. deal. Bob travel 170 mile to another state to register the car. and pick me up on delivery the day.. out of state purchase.. More
by ericecoleman
Employees Worked With
bob lot man the work horse of the dealership
