Village European
Concord, MA
Is this your dealership?
Filter Reviews by Keyword
By Type
31 Reviews of Village European
Excellent service I was referred to Village European by a friend who takes his BMW to the track and has all his service done here. I have been bringing my M3 here since I was referred to Village European by a friend who takes his BMW to the track and has all his service done here. I have been bringing my M3 here since I got it 5 years ago and the service has always been outstanding. They describe exactly what needs to be done and the work it top notch. They have done work on my tires, brakes, suspension, cooling fan, and even the variable timing system on the engine, I brought my car here after a local dealer stripped the oil drain plug in the aluminum oil pan and wanted over $2000 to fix it. Chip was able to repair the oil pan and save me a ton of money. When the cooling fan failed, my car overheated across the street from a local BMW dealer and I paid to have it brought to Village European on a ramp truck to be sure the work was done right. More
excellent service I went to Village European to buy a truck for my wife I seen online.The service there was great. My daughter and I went there for a test drive and we I went to Village European to buy a truck for my wife I seen online.The service there was great. My daughter and I went there for a test drive and we met Jacob who was real cool guy. Then we met Ray, he is a stand up guy that went above and beyond what I expected. He was really cool and informative. He was quick and reliable. He made sure everything was everything. He's definitely not the type of guy to sell you a lemon because he won't give you the car until its 100% serviced. He held great conversation too. My daughter loves him and wants to come back when she gets a car. My wife is in love with the truck. Overall if you want a trustworthy and friendly dealer Village European is the way to go. So thanks Ray Sincerely, Rodney More
They saved my day! I recently pulled into Village European when I got a flat tire on my Toyota while driving in rush hour on Route 2. I was in a jam because I've let my I recently pulled into Village European when I got a flat tire on my Toyota while driving in rush hour on Route 2. I was in a jam because I've let my AAA membership lapse and can't change a tire. The service manager, Jake fixed it for me with no problem! I can't say thank you enough to him for helping me. I had never been there before but I could tell they are knowledgeable and caring, especially after hearing the customer before me picking up his car. He seemed pleased with the explanation of the work done. I would definitely recommend Village European! More
Professional, accurate and on time I had my older Mercedes E serviced at Village European. Jake explained everything that was needed done on the car and what I should consider getting I had my older Mercedes E serviced at Village European. Jake explained everything that was needed done on the car and what I should consider getting done. They provided me with an estimate on the work and on how long the work would take. Both the cost and the time were accurate and the car was delivered as promised. I can really feel the difference in the ride of the car now that the service was done. More
Excellent sale transaction I recently sold my truck through Village European on a consignment basis. Ray McGowan and his staff were extremely helpful in getting my vehicle deta I recently sold my truck through Village European on a consignment basis. Ray McGowan and his staff were extremely helpful in getting my vehicle detailed, marketed and sold at a price I was pleased with. I didn't have to worry about craigslist, autotrader or any other type of advertising, and I didn't have to respond to tons of phone inquiries from tire kickers, they did it all for me. In the end, my truck was sold very close to the price I would have expected to receive had I sold it privately, but without any of the hassle. They promptly delivered the check and paperwork to me, which was really helpful based on my busy schedule. I'm planning to use Ray's services when the time comes to purchase my next vehicle, since they will search for what I want and strive to get the best price with no high-pressure sales pitch. Why isn't car selling/buying like this everywhere? More
Excellent experience. I've spent over a year looking for a truck and came across a Ford f150 at Village European. After speaking to the General Manager, Ray McGowan for a I've spent over a year looking for a truck and came across a Ford f150 at Village European. After speaking to the General Manager, Ray McGowan for a few minutes, it was clear that he had integrity and was someone I wanted to do business with. He offered a fair trade in value for my car and a good deal on the truck. I felt no desire to negotiate past his initial offer as I felt I was taken care of and treated well. After we closed the deal, Ray continued to display excellent customer service and I was very happy with the experience. We won't shop for cars anywhere else from now on. I highly recommend this dealership! More
outstanding service I had a tire issue. Fixed immediately & with friendly service. Above & beyond my expectations. I would recommend them for service. Thank you for he I had a tire issue. Fixed immediately & with friendly service. Above & beyond my expectations. I would recommend them for service. Thank you for help with this. More
Beware: a shrewd scammer Beware: a shrewd scammer, especially if you are not a local buyer. In my case, they showed me a warmed up car, while injectors had a problem only not Beware: a shrewd scammer, especially if you are not a local buyer. In my case, they showed me a warmed up car, while injectors had a problem only noticeable upon a cold start. My repair cost over $4,200 Sales rep McGowan communicates well up until it comes time to start honouring their warranty, then, crickets. Either a car quality scammer, or a warranty scammer. Same difference – Beware! More
EXCELLENT WORK AND VERY PLEASANT, FRIENDLY PEOPLE TO DEAL !! VERY PROFESSIONAL, KNOWLEDGEABLE ,FRIENDLY AND TRUSTWORTHY SERVICE. I FOUND THIS PLACE , WHEN I MOVED TO CONCORD FROM NEW JERSEY STATE,THROUGH MY MA VERY PROFESSIONAL, KNOWLEDGEABLE ,FRIENDLY AND TRUSTWORTHY SERVICE. I FOUND THIS PLACE , WHEN I MOVED TO CONCORD FROM NEW JERSEY STATE,THROUGH MY MAIL MAN AND I CAN NOT BE MORE THAN HAPPY ABOUT THEIR EXCELLENT JOB AND EXPERIENCE. I SERVICED ALL MY CARS ALL READY THERE AND HONESTLY I WOULD RECOMMEND TO EVERY ONE, WHO IS LOOKING FOR A HONEST, RESPONSIBLE AND PROFESSIONAL PEOPLE TO WORK ON YOUR CAR. THANKS AGAIN FOR THE '' GREAT WORK''AND SEE YOU AGAIN IN THE FUTURE !!!!!!!!!!!!!!! More
Excellent work and customer service at competitive price I have been a customer of Village European since 2009, having had both repair and maintenance work done on various BMWs. I have nothing but good thin I have been a customer of Village European since 2009, having had both repair and maintenance work done on various BMWs. I have nothing but good things to say about the quality of work performed and the customer service. Prices are competitive, and comparable to other German car specialists. Specifically, I think Chip is one of the best and most experienced BMW mechanics around, able to do any kind of work on both older and newer BMWs. Any work they have done for me has been top quality, with quality parts, and in line with the price estimate given up front. I also always get a heads-up if there are any things I need to keep an eye on that may need to be fixed/replaced in the near future. The customer service is great too. Friendly and knowledgeable people all around. Easy to make appointments, and any part that is needed, that they don’t have in stock, they are able to get very quickly. I would highly recommend Village European for any maintenance or repair work on any BMW. More