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Village European

Concord, MA

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31 Reviews

50 Concord Turnpike

Concord, MA

01742

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31 Reviews of Village European

June 30, 2015

Excellent service I was referred to Village European by a friend who takes his BMW to the track and has all his service done here. I have been bringing my M3 here since More

by Jesse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave, Chip, Jacob Joyce
June 11, 2015

excellent service I went to Village European to buy a truck for my wife I seen online.The service there was great. My daughter and I went there for a test drive and we More

by rodney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raymond McGowan, Jacob Joyce
May 22, 2015

They saved my day! I recently pulled into Village European when I got a flat tire on my Toyota while driving in rush hour on Route 2. I was in a jam because I've let my More

by Teresa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake
April 15, 2015

Professional, accurate and on time I had my older Mercedes E serviced at Village European. Jake explained everything that was needed done on the car and what I should consider getting More

by TK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake
April 02, 2015

Excellent sale transaction I recently sold my truck through Village European on a consignment basis. Ray McGowan and his staff were extremely helpful in getting my vehicle deta More

by Jet Pilot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raymond McGowan
March 31, 2015

Excellent experience. I've spent over a year looking for a truck and came across a Ford f150 at Village European. After speaking to the General Manager, Ray McGowan for a More

by Fordf150
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raymond McGowan
March 19, 2015

outstanding service I had a tire issue. Fixed immediately & with friendly service. Above & beyond my expectations. I would recommend them for service. Thank you for he More

by frankQ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake, Raymond McGowan
March 11, 2015

Beware: a shrewd scammer Beware: a shrewd scammer, especially if you are not a local buyer. In my case, they showed me a warmed up car, while injectors had a problem only not More

by zambrowa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Raymond McGowan
Apr 06, 2015 -

Village European responded

Although this review was written 9 months after the delivery of the stated vehicle and that Minutemen Auto Haus (the original company for which sold the vehicle is no longer at our facility) was the selling dealership, Village European Sales and Service has no responsibility in selling the BMW 535 wagon this customer purchased. Due to my affiliation as the manager for Minutemen Auto Haus, this customer has decided to post this to a new dealership entity. This customer is from Toronto, Canada and took delivery of the vehicle in Concord, Massachusetts. When the customer arrived to take delivery of the BMW, he drove it all the way to the Canadian border without any registration or plates (which he was warned not to do). The vehicle operated and functioned perfectly all the way to the Canadian border where the customer had to leave the vehicle for several days due to his not having the appropriate Canadian paperwork to drive over the border. As I stated prior, the car drove and operated perfect or we would have heard something. A week or so after the period of the customer picking taking from the United States Customs and passing over the border, I received an email asking what the vehicle warranty included and how we were going to take care of the enormous bill that the customer paid for at a local Toronto BMW dealership. The customer never called to inquire about repairing the vehicle nor giving us the opportunity to look at it (which is required under Massachusetts Law Guidelines), he went ahead and had the vehicle worked on which cost him $4200.00 from what is stated in this review. I have sold an delivered vehicles all over the country and reputation is the most important aspect in selling vehicles out of your local area. There are several reviews here that state people have been more than satisfied with how we take care of issues. This customer has decided to utilize this form to complain about something that he created by not contacting us from the beginning. The gentleman that purchased the car showed complete disregard for any laws and regarded that they do things completely different in Russia and disregarded anything I stated to him as factual. I am answering to this review as Village European Auto Sales, but the sale was initiated through Minutemen Auto Haus. I apologize to the customer for any communication that he did not understand concerning the purchase, but his disregard for not understanding the law caused him to have these issues.

Apr 06, 2015 -

Village European responded

Although this review was written 9 months after the delivery of the stated vehicle and that Minutemen Auto Haus (the original company for which sold the vehicle is no longer at our facility) was the selling dealership, Village European Sales and Service has no responsibility in selling the BMW 535 wagon this customer purchased. Due to my affiliation as the manager for Minutemen Auto Haus, this customer has decided to post this to a new dealership entity. This customer is from Toronto, Canada and took delivery of the vehicle in Concord, Massachusetts. When the customer arrived to take delivery of the BMW, he drove it all the way to the Canadian border without any registration or plates (which he was warned not to do). The vehicle operated and functioned perfectly all the way to the Canadian border where the customer had to leave the vehicle for several days due to his not having the appropriate Canadian paperwork to drive over the border. As I stated prior, the car drove and operated perfect or we would have heard something. A week or so after the period of the customer picking taking from the United States Customs and passing over the border, I received an email asking what the vehicle warranty included and how we were going to take care of the enormous bill that the customer paid for at a local Toronto BMW dealership. The customer never called to inquire about repairing the vehicle nor giving us the opportunity to look at it (which is required under Massachusetts Law Guidelines), he went ahead and had the vehicle worked on which cost him $4200.00 from what is stated in this review. I have sold an delivered vehicles all over the country and reputation is the most important aspect in selling vehicles out of your local area. There are several reviews here that state people have been more than satisfied with how we take care of issues. This customer has decided to utilize this form to complain about something that he created by not contacting us from the beginning. The gentleman that purchased the car showed complete disregard for any laws and regarded that they do things completely different in Russia and disregarded anything I stated to him as factual. I am answering to this review as Village European Auto Sales, but the sale was initiated through Minutemen Auto Haus. I apologize to the customer for any communication that he did not understand concerning the purchase, but his disregard for not understanding the law caused him to have these issues.

May 23, 2015 -

zambrowa responded

This dealer's comment is misleading consumers. Village European and Minutemen Auto Haus operate from same address and with same staff, it is one operation. Mr. macGowen is there to sell you the next car: good luck with warranty in case the car is defective. I don't think that their car sold to a Canadian customer or me being a "russian", or black or otherwise in his opinion stupid is relevant. What matters is that this dealer will screw you instead of honouring warranty, if they have a chance. Like it matters which way or with what documents you drove. They will assault your character to get out of any obligation. This is how low they will go. I bet 90% of their reviews are fake. Will NEVER do any business with this dealer.

February 28, 2015

EXCELLENT WORK AND VERY PLEASANT, FRIENDLY PEOPLE TO DEAL !! VERY PROFESSIONAL, KNOWLEDGEABLE ,FRIENDLY AND TRUSTWORTHY SERVICE. I FOUND THIS PLACE , WHEN I MOVED TO CONCORD FROM NEW JERSEY STATE,THROUGH MY MA More

by anna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
VICTOR,CHIP &DANIELLE
February 28, 2015

Excellent work and customer service at competitive price I have been a customer of Village European since 2009, having had both repair and maintenance work done on various BMWs. I have nothing but good thin More

by espenfrank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chip, Danielle, Victor