Victory Layne Chevrolet

DO NOT GO HERE! If I could give them zero stars I would. Literally the worst service and sales dept ever. Don’t even attempt to work with Wayne the sales manager. Wo If I could give them zero stars I would. Literally the worst service and sales dept ever. Don’t even attempt to work with Wayne the sales manager. Won’t take calls and doesn’t call back. I just spent 3 weeks trying to give them my business for service and they literally would not help me. Service dept desk - no words for the HORRIBLE customer service. I know times are tough but seriously how is this place still in business!!??? If you call plan to be on hold for at least 10 minutes at a minimum. Then once someone is forced to pick up the phone it’s usually someone new that has no idea how to help you. I wouldn’t work with this car dealership ever and will make it a point to tell anyone I come in contact with to avoid them at all costs!! Victory Layne you are a shameful company! I hope your owners figure out just how horrible their staff are! Yuck! More

Brought in my silverado for electrical concerns. Cluster would turn off, stability light comes on, power steering inoperable and vehicle doesn’t turn on. A “technican” inspected vehicle and charged Cluster would turn off, stability light comes on, power steering inoperable and vehicle doesn’t turn on. A “technican” inspected vehicle and charged me for a new battery and alternator. Two days later the car was still doing the same problems. Looked up a video on youtube and found the actual problem. Loose grounds that were actually causing the problem. Yet they charged me $1200 for my truck to still have the problem. My truck didn’t even need any new parts. It did need corrections on the grounds, which they didn’t even do! How is it that i can google the issue and a trained dealership with “experienced technician” can’t figure it out. More

Jenny told us that our loan had been approved and then had a conversation with her managers, then came back and told us that it had not actually been approved, trying to manipulate us into paying cash. Wh had a conversation with her managers, then came back and told us that it had not actually been approved, trying to manipulate us into paying cash. When we said that was not an option it was magically approved again. We were told the car had been inspected and all fluids had been topped off, which was untrue. My car completely broke down two weeks after my purchase and I had to replace the alternator. Turns out nothing had been topped off and the fluids were practically empty on the vehicle. There is now another issue with the car that has to be fixed. Feel completely mislead on this sale. More

I’m still on the market for a vehicle. However, Victory Lane Chevrolet would be the only place I would not buy a car. The way this costumer representative treated me was the worst. After they rushed me to Lane Chevrolet would be the only place I would not buy a car. The way this costumer representative treated me was the worst. After they rushed me to get to the dealer and apprise my car, he told me that he offered me a wrong car. I felt like my money and myself were not good enough. You need to train your costumer service. How you can give a quote and rush a costumer, and then when the costumer arrives, you tell sorry I can not honor the deal because we were offering you a different car. That was despicable and I won’t buy a car from you even if you were the only dealer in town. I would rather take an Uber. More

Wayne the service manager was the rudest gentleman I have ever had the displeasure to speak to. John, the asst service mgr has been very helpful as well as the service assistants and mechanics. My vehicle ha ever had the displeasure to speak to. John, the asst service mgr has been very helpful as well as the service assistants and mechanics. My vehicle has been into this dealership 4 times for same warranty issue. More

just got my 2018 Siverado back today after being at dealership to be looked at and there is a hand print on my hood that is grease and i have new scrapes on my rear passenger flare and just above the h dealership to be looked at and there is a hand print on my hood that is grease and i have new scrapes on my rear passenger flare and just above the hitch receiver More

Tahoe was there 5 times for faulty climate system and still needs repair, Chevy zone told me to use another dealership. Very poor service departmentb still needs repair, Chevy zone told me to use another dealership. Very poor service departmentb More

I purchased suburban in 2018 that was 2017 with low miles 22k. I got awesome price and was ecstatic thinking I got buy of lifetime. Well I did I found out month later that my great deal had been in accident 22k. I got awesome price and was ecstatic thinking I got buy of lifetime. Well I did I found out month later that my great deal had been in accident never disclosed and has frame damage! The dealer knew they couldn't retail it so they wholesaled it to me. This is illegal knowingly not disclosing and giving a clean report. Buyer beware. I will share my experience with you if you like. More