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Victory Layne Chevrolet
Fort Myers, FL
61 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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61 Reviews of Victory Layne Chevrolet
November 01, 2024
5 Stars for Victory Lane Chevrolet in Fort Myers! At Victory Lane Chevrolet, you don’t just buy a car—you build a relationship. Chris Campion went above and beyond when I purchased my Chevy Equino At Victory Lane Chevrolet, you don’t just buy a car—you build a relationship. Chris Campion went above and beyond when I purchased my Chevy Equinox, making the entire experience seamless and comfortable. His professionalism and dedication really made a lasting impression. Recently, I had an accident and wasn’t sure where to start. I stopped by the dealership, and once again, Chris was there to help me through it. His support and guidance during such a stressful time were invaluable. I highly recommend Victory Lane Chevrolet and Chris Campion if you're looking for exceptional service that truly puts customers first! Katerina D More
by katerina Dvorakova
Employees Worked With
Christopher Campion
May 29, 2024
***** DO NOT PURCHASE AN EXTENDED WARRANTY. *** I purchased a 2019 ram from here 3 years ago. ** Dan the finance man **sold me an all inclusive warranty. I made sure to ask questions like the *** I purchased a 2019 ram from here 3 years ago. ** Dan the finance man **sold me an all inclusive warranty. I made sure to ask questions like the deductible is $200 and I pay nothing else that’s it. Yep that’s it… Well nope that’s not it!! I have to pay for the $200 deductible and 50% of the repair total cost. I trusted Dan and Victory Layne as I was once employed here. I thought they would take better care of me than they did. But nope they just wanted to rip me off. Also on another topic. I paid $42,000 out the door for this truck. Now this truck is worth $18,000. In 3 years. I can live with getting ripped on the truck cause I know that’s how they do it here. I didn’t think they would screw me on the warranty! Don’t think cause the warranty company is Ally that they got your back. Don’t trust them even if it’s your brother. More
by rodgertennant57
Employees Worked With
Dan “ Finance”, Ed Rhoads
March 15, 2024
Took my Equinox in for an oil change and tire rotation. I was heading back home when I heard a loud thumping sound. THEY FORGOT TO TORQUE 3 OF MY LUGNUTS. Commented on their FB page and they blocked me. Fu I was heading back home when I heard a loud thumping sound. THEY FORGOT TO TORQUE 3 OF MY LUGNUTS. Commented on their FB page and they blocked me. Funny because I was actually looking to trade it for a newer one. They made that decision for me. More
by wsimms1
Employees Worked With
Ed Rhoads
January 30, 2024
I took my Silverado 2500 since April 2023 , and haven’t gotten my truck since . I’m still paying insurance for this truck to not even drive it. I called several times and they keep giving me the same excus gotten my truck since . I’m still paying insurance for this truck to not even drive it. I called several times and they keep giving me the same excuse. Today i’ve called i’ve been in a 10 minute hold call and they hanged up the phone . Never service your vehicle here again. More
by Ana Colin
Employees Worked With
Diesel mechanics
January 11, 2024
Here is an update for those lifetime Chevy lovers like myself, thinking of going to Victory Layne Chevrolet. DON'T WASTE YOUR TIME AND MONEY. After five days, I still have no one communicating with me r myself, thinking of going to Victory Layne Chevrolet. DON'T WASTE YOUR TIME AND MONEY. After five days, I still have no one communicating with me regarding the service I need to repair the latch on my driver's door, no estimate of cost, and no appointment for service. I originally took the car to the dealership, and an agent told me the service would involve two separate visits. The first visit, costing me $150, would require the technician to tear apart the door and ascertain which internal mechanical parts needed replacing. The second visit, after they obtained the parts, would require the technician once again to tear apart the door, then make the repairs-essentially gouging me on the price and the labor. I refused. My car is a well maintained classic 2008 Chevrolet Cobalt LT. All that is needed is the classic door latch (I provided a photo) and the standard inner door mechanism. The labor should not require any competent technician more than two hours to install. Victory Layne apparently makes its corporate millions by gouging the fine elderly citizens of Ft. Myers who, unlike myself, know nothing about car repairs and simply pay the inflated prices. We the People deserve better, considering there must be half a million car dealerships in Florida alone, from which we can choose to spend out money. Ever notice how dealerships act like they are doing us a favor when we approach them for assistance or service? And how we should automatically trust their opinions and offers when they claim to present us with the best deals? It's all a bunch of xx, people, in case you haven't learned that by now. In the past five days, I've not met such arrogant, condescending people like this in many years. I'll keep you updated. More
by JR Giancola
Employees Worked With
Service Department Managers, Ed Rhoads
February 23, 2023
Contacted Victory Lane for a service issue, which is covered under warranty. I got a response from Lorinda Santiago "Victory Layne Chevrolet - BDC Assistant Manager" saying I would hear from them "Sho covered under warranty. I got a response from Lorinda Santiago "Victory Layne Chevrolet - BDC Assistant Manager" saying I would hear from them "Shortly" Gave up after a couple of weeks. More
by Jim
Employees Worked With
Lorinda Santiago
February 20, 2023
Service Department has a lack of customer service. They do not follow through with their service. You as the consumer are supposed to tell them that you want certain things done. Even if it part of th They do not follow through with their service. You as the consumer are supposed to tell them that you want certain things done. Even if it part of the service. So if they do not follow through with the service you pay for and they did not fix something that is a part of they service you are told you should have told us you wanted that done!! Really even though it’s a part of the service and they can see it plain as day. So now I guess we are the mechanics. Sad case for this company. More
by Tricia
Employees Worked With
Meggie
July 07, 2022
Zero stars over and over and over again. If you are looking for a place to take your money and not deliver on work and have a long wait to get your vehicle back, look no further as this is If you are looking for a place to take your money and not deliver on work and have a long wait to get your vehicle back, look no further as this is it! What a racket! More
by None
Employees Worked With
Wayne
June 22, 2022
If I could give 0 I would. I will never bring my vehicle back to this dealership. The service department is by far the worst o have ever dealt with. They had my vehicle for ove I will never bring my vehicle back to this dealership. The service department is by far the worst o have ever dealt with. They had my vehicle for over 30 days and then attempted to not pay for a rental when it was their fault my vehicle was delayed by two weeks. It took me giving pushback before they offered me a rental and then when I did go pick up my car typically when you go to a dealership for service they will vacuum your car out and make it look nice again. This was not the case when I picked up my car nothing had been touched and they failed to mention that they gave my vehicle and oil change but then didn’t replace a sticker and when I called to see about getting an email regarding when I need my next oil change they said that I can come back to the dealership to get a sticker because the tech forgot to put it on there. I also had low tire pressure whenever I picked my car up and they gave me slack and a hard time about asking to make sure my tires were at the right pressure before I leftThere has been numerous times were the customer service has been absolutely terrible not only will I never be back but I will also never be buying a Chevy again. They missed out on a sale because I am in the market for a new vehicle and I will not be recommending this place to anyone. I also had low tire pressure whenever I picked my car up and they gave me slack and a hard time about asking to make sure my tires were at the right pressure before I left. More
by Clv15
Employees Worked With
Renee, Ed Rhoads
