Victorville Hyundai

Tucson I couldn't find what I was looking for initially with the amenities I wanted. Then they offered me a 2017 Tucson with all but one thing and at a reaso I couldn't find what I was looking for initially with the amenities I wanted. Then they offered me a 2017 Tucson with all but one thing and at a reasonable cost. More

Victorville Hyundai Was pleasantly surprised how Travis and the entire staff made it so fast and easy to purchase my new vehicle. They were friendly, knowledgeable and qu Was pleasantly surprised how Travis and the entire staff made it so fast and easy to purchase my new vehicle. They were friendly, knowledgeable and quick. Will definitely refer my friends and family. More

Service with a Smile This is our 4th Hyundai. We dealt with Jimmy. Great sales associate. Patience and understood our needs and got us a great deal. Would highly recom This is our 4th Hyundai. We dealt with Jimmy. Great sales associate. Patience and understood our needs and got us a great deal. Would highly recommend him. Even follwed up next day to see if we had questions. 5 stars at this dealers More

Happy new owner We recieved courtiers service and happy friendly sales people. THIS IS THE SECOND CAR WE BOUGHT FROM THIS DEALER AND WILL COME TO THEM IN THE FUTURE I We recieved courtiers service and happy friendly sales people. THIS IS THE SECOND CAR WE BOUGHT FROM THIS DEALER AND WILL COME TO THEM IN THE FUTURE IF WE WANT ANOTHER CAR More

Great Service We have used this dealership in the past, and will continue to give them our business. Every experience has been pleasant and the cars we have bought We have used this dealership in the past, and will continue to give them our business. Every experience has been pleasant and the cars we have bought have met our expectations every time. We highly recommend this dealership. More

EXCELLENT I am very happy with my car, and the sale person who took me for a drive is a very excellent sale person. and i would return to buy my car in the futu I am very happy with my car, and the sale person who took me for a drive is a very excellent sale person. and i would return to buy my car in the future like in 2023. More

Great service I had a great experience at this dealer. The salesman Randy was very helpful, and knew exactly what I was looking for. My expectations for my monthly I had a great experience at this dealer. The salesman Randy was very helpful, and knew exactly what I was looking for. My expectations for my monthly payments were more than I wanted but that was my doing. I agreed to the payment over $300 I was in love with the vehicle so much!! More

Great customer service and sales experience I am VERY happy with my experience with my car purchase. The sales lady,Kai, was extremely courteous and professional. I highly recommend her to anyon I am VERY happy with my experience with my car purchase. The sales lady,Kai, was extremely courteous and professional. I highly recommend her to anyone. I am a VERY "happy camper". More

Bought a new car Awesomeness!! Friendly staff and very professional. Car buying made easy. Helpfulness was great. Finance office very quick to get paperwork. Peppero Awesomeness!! Friendly staff and very professional. Car buying made easy. Helpfulness was great. Finance office very quick to get paperwork. Pepperoni pizza with mushrooms and onion!! More

Rough road trying to purchase a used car I recently went looking to purchase my first car. I was nervous, excited and didn't know what to expect. I knew the car I was looking for and found 5 I recently went looking to purchase my first car. I was nervous, excited and didn't know what to expect. I knew the car I was looking for and found 5 local dealers that had the vehicle available. My first stop was Victorville Hyundai and I met with a salesman named Randy and I immediately felt comfortable and really liked the way we were treated and talked to. Now the catch here was the car I saw online was not the car they had in their lot. He reassured me that the car was not in the best shape but it would be amazing when it was ready. They had the car for about a week and it had a broken driver side mirror and some dents which happened in transport and they couldn't find the keys. The car did not have everything it said it had online and showed options online that were not on the car. He reassured me that the dealership had a great reputation and the owner stood proudly behind every car they were selling. I told him I had other dealers to go see but I would be back the next day to see the inside thoroughly of the car because they could not find the keys. I went to the other dealers and the cars were all ready to be driven home and in great condition and specifically were exactly what was advertised online. When I went back to Victorville Hyundai the next day it took them over an hour to locate the keys. The car was filthy inside and the driver seat was ripped. There was some plastic pieces that we could not tell where they came from, but again Randy reassured me everything would be fixed on the car and it would look amazing. I had a few offers that I was considering but I didn't feel as comfortable with those salesmen/woman and I decided to go back and give Randy and Victorville Hyundai a try. I went ahead and decided to see what kind of offer they would give me. I was told what the payments would be and how much I would need down. Randy advised me that he would get back to me and let me know exactly when the car would be ready before I put anything down and signed any paperwork. On Tuesday March 28th I got the call from him and he said he would like to lock in the car with me so they could take it off the market and it would be ready by that Friday. I went in that night and when we started the paperwork I was then told the down payment would be different and possibly the car would not be ready till the following Monday. I still stood by Randy and his word and decided to go ahead and confirm the deal. During the waiting time I had to be the one that kept calling Randy and was always told he was busy that's why he couldn't call me first. Friday came and the car was not ready. I was reassured that it would be ready by Monday and that he would keep in contact with me during that time. Monday came and no call from him, so I called later in the day and was told it would not be ready now till Tuesday. He reassured me again that it would be ready before I got out of work at 3.30. Tuesday afternoon I got a call and Randy said it was almost done and they were waiting for the upholstery man to come do his part. He said it would take a few hours but it would be ready by 7:00 and if it was ready earlier he would call me. Then around 6:20 Randy called and said the upholstery guy took the car and it wouldn't be ready till Wednesday now! This dealership has not held their part of the contract and has given me the run around for over a week. I was given false information to go in and secure a car with my signing the contract and giving my down payment based on the reputation of this salesman and dealership. I trusted this dealership to back their word and stand by what I was told. Then I find out that the car is being driven to the body shop and the upholstery shop and I'm paying for a car and insurance on a car I don't even have yet. I was told Friday so I made sure I obtained the proper insurance I needed to supply to the dealership to comply with my side of the contract. While I was there the 3 different times there were not a lot of customers there looking at the cars and we were told about how slow business was and reassured that the owner takes pride in this dealership and their customers. I understand I may only be 1 customer who's had issues with this dealership but in this day and age of the internet and social media all it takes is 1 customer to put their story out there so people are aware of how this dealership works and how their customers are treated. For someone like me who is a first time buyer and I was already nervous and hesitant this was the experience from xxxx! I've had to walk to and from work for a week because of the misinformation I was told, and how many times can I hear I apologize for this inconvenience! So much for Victorville Hyundai and their reputation. Where's the owner at now and is he still standing by how I was treated and mislead? I'm so discouraged, dissatisfied and disappointed with this experience with Victorville Hyundai and I still don't have the car and tomorrow it will be over a week! Sincerely a very disappointed and frustrated customer More