Victorville Hyundai

Our salesman Miguel was helpful and attentive. We would recommend this dealership to our friends and family. We would recommend this dealership to our friends and family. More

I did a test-drive today with Christophe Mirandar. He was very patience, courteous and knowledgeable of all Hyundai models. It was a very enjoyable experience. You are very lucky to have Christopher o He was very patience, courteous and knowledgeable of all Hyundai models. It was a very enjoyable experience. You are very lucky to have Christopher on your sales team. More

Not good service nor management handling. I went for a service because my airbag light was on and for an oil change. The quoted me $700 at the beginning when I dropped it off. The airbag lig I went for a service because my airbag light was on and for an oil change. The quoted me $700 at the beginning when I dropped it off. The airbag light it turned out to be covered under the warranty and was suppose to be taken off from the charge. But George, who was my service advisor, add some service for a "dirty fuel" so that the charges doesn't go down. I never agreed to this service nor I requested it. For an oil change and front brake replacement they charged me $700. I emailed the manager there, Mr.Casillas, but he never responded to my emails. I tried calling him to give him feedback of my experience. He avoided my 6 phone calls and did not return any of them. After I finally got a hold of him to tell him about my experience, he said he will investigate and call me back later that day. 3 months passed since then, and he never called. Very bad service and management that overcharges and does not want costumers to return. More

This entire exercise with Victorville Hyundai, the Hyundai Warranty Dept. and Hyundai Corporate has been an eye opening, painful lesson for me! I had a complete engine failure, 65 miles past Vict Hyundai Warranty Dept. and Hyundai Corporate has been an eye opening, painful lesson for me! I had a complete engine failure, 65 miles past Victorville, on my way to Las Vegas to attend a Funeral, for my best friend, the next day. I was towed (back) to the nearest dealership! I was told three days later, that I needed a brand new engine! My Piston (rings) had failed, in two of the four cylinders. The fact that your service advisor (Bobby) casually informed me that my vehicle engine failure “Would Not” be covered under my Hyundai Extended Warranty was extremely derelict! So basically, he was willing to have me purchase a brand new engine and pay for installation, without being crystal clear on what my warranty coverages were. And I had to be the one, to point it out to him! And then he says, oh, I see it now. “””Really?””” The incompetency, was astounding! We were having a conversation, about me getting upper management involved for their help, to move things along. He said, they wouldn’t be able to do anything for me, while stating that he’s been in the business for 20+ years. A 20 year man, makes that kind of warranty mistake!!!??? The mis-information, continuous finger-pointing, and blaming of others was unbearable! Very unprofessional, mostly starting with the service department advisor, previously mentioned. Also, while I’m trying to do business with Victorville Hyundai, via text messages, the (mis-spelled words) broken english, and grammar, are sometimes nothing short of embarrassing. Three Shining Stars, for this Dealership, have been Donna, when answering the phone (with meaningful information), Paul, the Parts Department Manager, and Ramon, the Service Department Manager. Paul has been very direct, with his information and details. He also went above and beyond, reaching out to other dealerships, and found an engine in Colorado for me. There was a slight delay, but he explained it to me perfectly (which made sense), on what happened. I appreciated his honesty! He was a Rockstar from start to finish! Thanks Paul! Ramon stepped up, and provided a loaner vehicle for me, when the Hyundai warranty department stepped away from any responsibility, after 10 days of rental. He committed to putting me in a loaner (in the final 7 days), after my new engine arrived, to lessen my inconvenience. Thank you, Ramon! My vehicle was at this dealership for 54 days from start to finish. I picked it up on the 55th day. . I’m typically not the kind of person to ask for anything extravagant, or expect special treatment. What I do expect, is to be treated fairly. Once I’ve exhausted all efforts, and have been nothing but reasonable with someone… I will call you out. I will point out the failures during our interactions. I will be direct, and to the point. So, here we are in the final hours of this painful experience, looking forward to having it resolved in a meaningful way! Victorville Hyundai is definitely lacking a Leadership Quality! Starting from the top down (with the exception of the 3 mentioned). And lastly, the Hyundai warranty department has only authorized 10 days for a rental vehicle, so I’ve been scrambling for an alternative source of transportation. Ramone stepped up, and took care of my final days with the rental. Ultimately, I was on my own, with no vehicle for 37 days, out of 54. I’ve loved my vehicle (for 6+ years), which I’m now second-guessing! I’m the original, and only Owner. It’s had $10,000 of warranty work done, prior to needing a brand new engine! The Hyundai warranty department tried for three weeks, to find a way out of honoring their commitment, while making a final decision. Long story short, my vehicle was there for 54 days! The miscommunication, finger-pointing, and excuses were unbearable! They hacked up my engine compartment, installing the brand new engine! More

Excellent service. Our salesman Frank was very polite, informative, and had good knowledge to give us about purchasing. We did not feel pressured at all. Our salesman Frank was very polite, informative, and had good knowledge to give us about purchasing. We did not feel pressured at all. More

Matt and Julio were extremely helpful in finding the car that met our needs. We will continue to patronize this dealership. that met our needs. We will continue to patronize this dealership. More

Why make payments on a car that I have to keep paying to get fixed, the under hood fuse box was complete cracked off and I’ve had starting problems for over a week, on top of cat comb failing, front tires h get fixed, the under hood fuse box was complete cracked off and I’ve had starting problems for over a week, on top of cat comb failing, front tires have issues, I’m really upset with this purchased of pre owned and I really want to exchange if I’m going to be paying for 5 years why do I have to get basic crap fixed on it More

So helpful and knowledgeable. I appreciate the help with information about finances. This is the fourth car I have bought here I appreciate the help with information about finances. This is the fourth car I have bought here More

Service is awesome. Just bought a new hyundai. Nate the salesman went above and beyond to make sure I got all the services I needed including picking up my trade in. T Just bought a new hyundai. Nate the salesman went above and beyond to make sure I got all the services I needed including picking up my trade in. This is the 3rd car I have purchased from Victorville hyundai extremely satisfie More

Today I went in to clear up a misunderstanding on my Hyundai Santa Fe warranty I talked to the service manager Ramon Casillas it was cleared immediately I had already been treated to A very friendly hel Hyundai Santa Fe warranty I talked to the service manager Ramon Casillas it was cleared immediately I had already been treated to A very friendly helpful staff they deserve my five star rating More