Vanguard Volkswagen

Love my car, love the service at Charles Maund VW I bought my Passat TDI at Charles Maund and have always had it serviced there. I unfailingly get polite competent service, and they don't give up, ev I bought my Passat TDI at Charles Maund and have always had it serviced there. I unfailingly get polite competent service, and they don't give up, even when I had an obscure and difficult to find air conditioning issue. More

Bad service = thousands of dollars out of pocket In a regular 60,000 mile maintenance for my vehicle, the fuel filter is supposed to be replaced. Maund says they did, however a few months later my sy In a regular 60,000 mile maintenance for my vehicle, the fuel filter is supposed to be replaced. Maund says they did, however a few months later my system was found to have a lot of rust in it. There is no way they performed the service as required, or they would have noticed the rust. Dealership is claiming they did replace the filter, but two independent shops have said there is no way. Worst service ever. Cost me thousands of dollars. More

No integrity or true care for the repeat customer. One star for the SALES dept. They sold me a project car when I wasn't looking for a project car. This 2010 Golf TDI "Clean" Diesel was my purchase and One star for the SALES dept. They sold me a project car when I wasn't looking for a project car. This 2010 Golf TDI "Clean" Diesel was my purchase and they really did a number on me. It's my fault for letting it happen. I had a 2012 R-Line CC (and before that, a 2006 Passat) I wanted to trade in for it because the CC was really very thirsty and not very green. The amount of money you pay for a CC, you'd think it would hold some value. THEY DON"T, DON'T BUY ONE. In less than 2 years it went from $39k to $18 at trade in. And Maund wanted $16k for this heavily used Golf with near 58K miles because it was a "clean" diesel. I thought that was outrageous but I was tired of putting premium in the CC weekly. I had to find some way to eek some of the CC's equity back so I went to another dealer, traded the CC in for a better price on a newer car/hybrid that was cool but not for me, then went back and got a better trade in deal for the new car. Their price on the Golf still inflated but that was what it was for the times (10/30/14). The Golf was missing an interior trim piece ($15), the owners manual ( I thought it would be $20... it was $100), and only had one key fob ( I again thought that the internet would be my friend, it wasn't, VW has some tough security, $200). I didn't notice the windshield was arc scratched from a bad wiper blade not being replaced, I thought it was just a dirty car as it had been on the lot for a few months. It wasn't dirty, $350. I'm the second owner and it turns out there is no service history on the car at Maund nor the other dealership where the car lived in Temple. AND, Maund didn't do any pre-sales service to the car to get it ready for sale. They didn't do ANYTHING to the car to get it ready for sale. The sales team put 3K miles on it since it was advertised until my date of purchase. And someone spilled an entire latte on the cloth passenger seat soon before the sale because it hadn't soured yet. Not until a week after I had it home did that smell start. 3 steam cleans later and the smell was gone, but now, we're into Spring and the humidity is upon us. That reveals a new smell... Cigarettes! To this day I can't get rid of the smell of smoke. I have used so much Lysol and Ozium I should be dead. Now the headliner as of 2 weeks ago is starting to pull away and fall from the center sunroof console and must be replaced $900, or repaired at an upholstery shop $400. Back to the no service history or Maund not doing any... I got stuck with the expensive DSG service, the Brake service, Fuel, air, and cabin filters. They couldn't even change the cabin filters. Leaves fell out from years gone by. A $12 filter and 5 minutes of labor. What sheisters. During my Brake fluid change last week, I was told now that my AUX fuel pump was leaking and will need to be replaced $465. Great. On top of that.. a dealership, I don't know which dealership, damaged the underside of the car at the rails where it would be lifted on the carlift in the shop. You would only see it from a distance as I did as I was walking back to the car in the HEB parking lot and said xxx!! is that!!. I brought it back during the first week after the purchase and they said it was just the previous owner hitting a curb. In all 4 perfect corners, and up on the sides? it was too high for a curb. I brought it to an independent shop and they confirmed carlift, but what can I do. It will cost me to fix. Before you say it, I'm aware AS IS is AS IS and BUYER BEWARE. but I was a loyal customer and I just feel a whole lot of undignified things. VW's aren't what they used to be. Expensive to get into, expensive to maintain, hold no value, and now untrustworthy as they lied about their "CLEAN DIESEL" product. My car is now worthless. Their cars are glittery junk. Look elsewhere for a vehicle and certainly to a dealership with integrity and WITHOUT the MAUND name. More

Bad customer serive On the past days I had a very bad experienced just trying to buy a car with (Charles Maund Volkswagen) the sales person Jonathan Sosa treated me very On the past days I had a very bad experienced just trying to buy a car with (Charles Maund Volkswagen) the sales person Jonathan Sosa treated me very bad the day I was supposed to buy a new car, I was very close to with the negotiation on the prices, but the sales man did not wanted to help me and He was almost kicked me out and he send me to check another dealers, and now thanks to Hewlett VW and its very Professional Sales Team Mr. Jay Wilson that I am driving my new VW Tiguan, very happy to meet nice, friendly and overall professional persons, and a good customer service, thanks a lot for all the help!!!!! More

Couldn't Be Happier! Javier Borja and company at Charles Maund Volkswagen sold me the best car I've ever owned, a new Jetta SEL TSI, and provided the utmost in care and cu Javier Borja and company at Charles Maund Volkswagen sold me the best car I've ever owned, a new Jetta SEL TSI, and provided the utmost in care and customer service during my months-long car search. They were by far the most helpful and knowledgeable, and were the only dealership without a hard-sell attitude. Not to mention, the Jetta is a fantastic car: great styling inside and out, tons of options, great fit and finish, and at an unbelievably low price, surpassing cars of even a larger class of sedan. This car makes me smile and I can't recommend Javier and Charles Maund more highly! More

Excellent Wanted to lease a Passat and Pedro Gallardo from Maund emailed me immediately with a target quote, using a trade-in estimate I had in mind. I was arm Wanted to lease a Passat and Pedro Gallardo from Maund emailed me immediately with a target quote, using a trade-in estimate I had in mind. I was armed with many questions to ask about lease terms and options and fired them off to Mr. Gallardo. He promptly responded to all questions in detail - even better, the lease quote remained steadfast. In short, he gave best deal he could upfront. What I particularly liked - I asked email contact only and that's what I got - quick email only contacts. Efficient. The car I wanted was 150 miles away - so he got a driver to go get it same night - the Passat was delivered, tinted, and in perfect condition by noon the next day. Sales consultant Regi Singleton was great in his help thru this process. All in all, a professional, honest, get-the-deal done attitude - and you have a happy customer. Highly recommended. More

Excellent I had a wonderful experience at Charles Maund VW and Chad Miller is an excellent sales consultant! I purchased my favorite color VW too. I will recomm I had a wonderful experience at Charles Maund VW and Chad Miller is an excellent sales consultant! I purchased my favorite color VW too. I will recommend the dealership and sales consultant to my friends. More

Purchase of new 2015 Passat at Charles Maund Volkswagen Regi was my sales consultant, he provide me with all the information i needed and put no pressure. I took several weeks to decide looking at different Regi was my sales consultant, he provide me with all the information i needed and put no pressure. I took several weeks to decide looking at different dealers and different car companies. In the end Regi provide the best deal. The process of buying a new car from begging to end was super. This is my 2nd Passat at Charles Maund and i highly recommend them. Thank you Regi and Charles Maund VW. More

Five Stars Charles Maund out shines Hewlett VW by far. Customer Service and product availability were top of the line at Charles Maund. A great dealership to d Charles Maund out shines Hewlett VW by far. Customer Service and product availability were top of the line at Charles Maund. A great dealership to do business with. More

GTI Awesome I bought a new GTI from your team. Everyone was very helpful in the process and honest about things. I had a minimum of surprises in the buying proce I bought a new GTI from your team. Everyone was very helpful in the process and honest about things. I had a minimum of surprises in the buying process. So far, my GTI has been a joy. More