Vanguard Volkswagen

Service Review Bought my 2012 Jetta used from a different dealer but randomly chose Maund VW to bring it in for service things. Mr. Phillip Escobar in service depart Bought my 2012 Jetta used from a different dealer but randomly chose Maund VW to bring it in for service things. Mr. Phillip Escobar in service department was my first encounter with a service rep. Have brought my Jetta back to Maund since that first day. Mr. Escobar provides detailed excellent service and a lot of information and always gets all questions answered with no delay or hesitation. He is very honest and straight forward about the entire process. Also he is very prompt and accomodating ! I really liked the way he quickly came back and fourth to lounge area with answers to my questions. My experience over all at Maund was excellent! I will return as well as recommend Maund to others. More

Expediting repair of stranded Passat As my Passat was being towed to Charles Maund VW, I was assigned to Service Adviser Amanda Dehart. She worked in a flexible, timely and very competent As my Passat was being towed to Charles Maund VW, I was assigned to Service Adviser Amanda Dehart. She worked in a flexible, timely and very competent manner. She gave me accurate updates on the estimated time of repair completion and arranged for my ride with Courtesy Driver Israel. Customer Service is said to be a vanishing art, but it is alive and well at this dealership. More

Highly recommend Charlse Maund VW! We made our ‘second purchase’ (BMW X5) from Charlse Maund VW. In fact, we were willing to make a 12 hour round trip to Austin, to specifically wor We made our ‘second purchase’ (BMW X5) from Charlse Maund VW. In fact, we were willing to make a 12 hour round trip to Austin, to specifically work with the Charlse Maund VW Dealership in purchasing our BMW X5. The fact that we were willing to make a 12 hour drive to purchase this vehicle from Charlse Maund speaks for itself; buying process with with ease, outstanding Customer Service ( We love Joy, she was spectacular! ) When we decide to make a third vehicle purchase. You can bet it will be with Charlse Maund VW. More

recommend John Claude he is excellent Smoothest buying experience ever in 60 years, Car was even delivered to my home. John Claude also got me up to speed on every dash function. Smoothest buying experience ever in 60 years, Car was even delivered to my home. John Claude also got me up to speed on every dash function. More

Best car buying experience ever The deal that I was offered was exactly what I wanted and needed. The sales personnel was very helpful and friendly. I will recommend this dealer to m The deal that I was offered was exactly what I wanted and needed. The sales personnel was very helpful and friendly. I will recommend this dealer to my friends and family. More

Very Pleased! I have been to this dealership a few times now for regular maintenance on our leased vehicle. Everyone is always so friendly & helpful. I would defini I have been to this dealership a few times now for regular maintenance on our leased vehicle. Everyone is always so friendly & helpful. I would definitely recommend you take your VW here for all your needs! More

Awesome! They were awesome! Dropped my car off for some repairs.Phillip kept in contact with me the whole time and was very mindful of the budget I was on. He They were awesome! Dropped my car off for some repairs.Phillip kept in contact with me the whole time and was very mindful of the budget I was on. He explained that the car had other problems, but wasn't pushy in the least. When I picked up the car he went over everything with me, showing me the other problems and explaining again what all they had to do, what I needed to get done soon, and what wasn't as imperative. Their little receipt thingy also comes with the info, which is awesome if you're like me and forget things within five seconds. Today, I got a follow up call from someone at the dealership, checking in to make sure that everything was working the way it should be. I will definitely be coming back here in a few weeks to get some of the other problems this money pit that I drive has. More

2006 Touareg Brant Hooks and the rest of the service team always takes such good care of me. They are prompt in their high quality service, and they practice cons Brant Hooks and the rest of the service team always takes such good care of me. They are prompt in their high quality service, and they practice considerable patience working with the extended warranty company, which saves me the time and frustration. More

Sales to Service This dealer has been a good fit for me. The sale of two Passat TDIs and the service have been very friendly and efficient. Tony Rosanno was the sal This dealer has been a good fit for me. The sale of two Passat TDIs and the service have been very friendly and efficient. Tony Rosanno was the salesman for both my 2012 and 2013 TDI. Burt Pohlmann has been my service rep for four years, has always been happy to listen to my concerns, have them checked and report back to me the appropriate fix. More

transparent and fair process from beginning to end Best buying experience ever, including establishing fair value for trade-in. car was delivered in perfect shape, full gas tank and detailed explana Best buying experience ever, including establishing fair value for trade-in. car was delivered in perfect shape, full gas tank and detailed explanations on the operation of the car. More