Vanguard Volkswagen

Terrible service! When looking to service your VW, please do yourself a favor and go anywhere else! I recently relocated to the Austin area, and am looking for a regul When looking to service your VW, please do yourself a favor and go anywhere else! I recently relocated to the Austin area, and am looking for a regular place to service my car. My previous dealership understood the value of repeat business, always treated me right, and had fair, honest prices. Charles Maund VW does not. 1 - I had to wait over two hours to get an oil change and a tire replaced, even though I had an appointment and there was only 1 other car in the shop. This process should not take any longer than 30-45 minutes. 2 - The service adviser waited until after the car was finished to call in the tire warranty coverage, which took an additional 20 minutes. He was given the information over the phone when my reservation was made, but failed to take the appropriate steps while my car was being serviced. 3 – Rotation and balance has always been included in the 10,000 mile oil change service. It is also included for lifetime of your tires purchased through a VW dealership. They do not honor that. Instead, they want an additional $50 for this labor only service! Discount tire does it for free even if you didn’t buy tires from them because they want to earn your business. 4 – Their oil changes are priced very high and they do not work with you on any prices as other dealer’s do, to earn repeat business for other services. 5 – Didn’t take care while driving my car and pulled it up too far and scraped it on the curb. I also watched a service guy drive another customer’s car over a curb damaging a wheel. 6 – No sense of customer service from several advisers. They don’t even take the time to wash your car as other dealerships do. Even if the wash bay is broken, pick up a hose and wash it off. I choose to take my car to a VW dealership to get that extra level of service and don’t mind paying a little more for it. If I knew they were going to treat me like any corner lube shop, I would have gone there and saved the money. More

Shady Avoid this dealership and their bad practices. I felt that they are just hungry for the money and not return customers. GO TO A DIFFERENT DEALER Avoid this dealership and their bad practices. I felt that they are just hungry for the money and not return customers. GO TO A DIFFERENT DEALER More

Great experience I love going to Charles Maund Volkswagen because the facility is always nice and clean, the staff is courteous and very professional, and I know that I love going to Charles Maund Volkswagen because the facility is always nice and clean, the staff is courteous and very professional, and I know that my VW is getting the best service possible. More

Engine light on We're from Minnesota and our engine light came on. Our extended warranty was set to expire in one week so we took our Eos to CM VW. They were able t We're from Minnesota and our engine light came on. Our extended warranty was set to expire in one week so we took our Eos to CM VW. They were able to scope and complete the extensive repair (turbo) in less than two days. We were provided a loaner for the 1+ days the car was in the shop. Everyone was professional & helpful. Brant was excellent in keeping us informed of the repair status and in dealing with the warranty insurer. More

Love Charles Maund VW service dept My service rep, Shelly, always takes good care of me and my Jetta. There are no surprises. I cannot fathom taking my Jetta anywhere else for service. My service rep, Shelly, always takes good care of me and my Jetta. There are no surprises. I cannot fathom taking my Jetta anywhere else for service. More

40,000 Mile Service Service was handled quickly and efficiently with everything taken care of correctly. Have used Charles Maund for many years and have been satisfied w Service was handled quickly and efficiently with everything taken care of correctly. Have used Charles Maund for many years and have been satisfied with their service. More