Vanguard Volkswagen

Service in Charles Maund Volkswagen This is the first time when mechanic not only makes recommendations but makes video with explanations why services / repairs needs to be performed. This is the first time when mechanic not only makes recommendations but makes video with explanations why services / repairs needs to be performed. Oil changes are cheaper then anywhere else. I was working with mechanic Brendan Flegle- the best !!! Showed me how to change air filters to save money next time on service in the shop. I am VERY VERY happy Amanda DeHart from services department was above and beyond. More

Great Experience! I purchased a pre-owned VW Passat from another dealer, and there were a few issues. The car ended up at Charles Maund VW, and Jenny took it all from t I purchased a pre-owned VW Passat from another dealer, and there were a few issues. The car ended up at Charles Maund VW, and Jenny took it all from there. She got me a loaner, was extremely communicative with me and she worked with the other dealership to make sure the repairs were taken care of without me being out a dime. Thank you, Jenny! More

Pre-Owned Purchase, Great Service I really appreciated the great customer service I received when making a purchase at Charles Maund VW. I had specific requirements for a pre-owned veh I really appreciated the great customer service I received when making a purchase at Charles Maund VW. I had specific requirements for a pre-owned vehicle, and Barry Westover in Sales helped me find the car that met my needs and get to the price I felt comfortable with. I never felt pressured and they made sure I was happy with each step of the process. Compared to elsewhere, a hassle-free car-buying experience! More

2nd New VW purchase here, in 2016!! Having much more than the average persons car buying experience, I have super high expectations of a dealership, and their employees. The market is fl Having much more than the average persons car buying experience, I have super high expectations of a dealership, and their employees. The market is flooded with vehicles, dealerships, and sales associates, all scrambling to get that buck! If you do your research, you can have a very hassle free experience, and make a purchase, fairly easily. The companies that stand out, are the ones that go the extra mile, to take all of the headache out of your experience, and provide outstanding customer service from initial greeting, (regardless of: internet, in person, via phone), and throughout the entire process. One such VW dealership in the Austin area does this consistently, Charles Maund VW, and one sales associate, really stood out in the process, Joy Baello!! Joy was a "joy" to work with, at every stage of the shopping, buying, delivery, and introduction to CMV services, & parts departments. Joy goes out of her way, working extreme hours, many times without breaks, or lunch, to ensure that her customers are having THE BEST auto buying experience possible!! Her attention to detail, and eagerness to please shines through in this industry! Joy is never pushy, and always provides the customer with ALL of the necessary information, to make the best decisions for your family's needs. Both of my purchases at this dealership, have been the best auto buying experience, I have ever had. I would not hesitate to recommend Joy Baello, or Charles Maund VW to anyone wanting to buy a new or used vehicle, of any make or model. They will go out of their way to do the best they can for you, and save you thousands of dollars, along the way! More

Super Professional and Customer Oriented! OMG! They now send you a video showing the work that has been done on your car narrated by the folks actually do the work! This is an awesome dealers OMG! They now send you a video showing the work that has been done on your car narrated by the folks actually do the work! This is an awesome dealership with a superb service department. Burt handles my service needs and is smart, knowledgeable, and a pleasure to work with (in short, he's a real pro). Also, a few months ago Joy, was a pleasure to work with as I purchased my second Tiguan. I give this dealership my highest recommendation! More

Service Our VW Passat just got a service. Burt Pohlmann has always been our service advisor. He suggests and gives recommendation to the customer. He is f Our VW Passat just got a service. Burt Pohlmann has always been our service advisor. He suggests and gives recommendation to the customer. He is friendly, helpful, and professional too. More

Tiguan new to me Joy saved my life. My car broke in the middle of an intersection with my son in the car. I called in and Joy got my car towed and a new car within a d Joy saved my life. My car broke in the middle of an intersection with my son in the car. I called in and Joy got my car towed and a new car within a day. It made a stressful experience turn into a great one. Can't thank Joy enough. More

Amazing Experience Amazing experience at Charles Maund VW. Special thanks to Joy Baello. She was extremely friendly and helpful during the sale and even moreso afterward Amazing experience at Charles Maund VW. Special thanks to Joy Baello. She was extremely friendly and helpful during the sale and even moreso afterward. I needed an extra keyfob 8 months after purchase, and getting it taken care of was easy and painless. Joy was great to work with and helped make me an extremely satisfied customer. She made it by far the best dealer experience I've ever had. Thank you! More

What a great experience! If you are looking to buy a car, go no further! Charles Maund is the best. The dealership was clean and orderly. The people were friendly. Most import If you are looking to buy a car, go no further! Charles Maund is the best. The dealership was clean and orderly. The people were friendly. Most importantly, Joy Baello is the best. She was able to work some magic that a dealership further up north wouldn't even try. I will never go to another VW dealer in the Austin area again. In the past, I've had work done by them too. Brant Hooks has been my service advisor in the past. He is fantastic too. Very friendly and professional. More

The Promise of Excellence The brief encounter I had with Janae Padilla told me this person could honor a promise. She greeted me with integrity, and held her own. She has a gre The brief encounter I had with Janae Padilla told me this person could honor a promise. She greeted me with integrity, and held her own. She has a great future ahead of her. I hope to have an opportunity to talk with her again. The nature of a promise is that there is never an end to opportunity. More