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Val Ward Cadillac Inc - Service Center

Fort Myers, FL

4.7
567 Reviews
Call Service Center (239) 939-2212

567 Reviews of Val Ward Cadillac Inc - Service Center

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February 03, 2025

From the moment we checked in until we had our cadillacxt5 repaired the whole experience was great. They got us a Lyft to take us home and brought our car to us when it was done. Highly recommende More

by gipper202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Val Ward Cadillac Inc responded

We are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

February 02, 2025

Jane is cool and helpful and sometimes funny. The tv should be set on CNN and not allowed to go to another channel. More

by BANDBFOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2025 -

Val Ward Cadillac Inc responded

Our staff is committed to providing each of our clients with the best automotive experience! We hope to see you soon!

January 31, 2025

Val Ward has an exceptional service department and an incredible service tech Jane Flesh! Jane is always going to make your experience excellent when having your car serviced! More

by STEPHENWOODS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2025 -

Val Ward Cadillac Inc responded

We're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc.. Feel free to reach out to us if you need anything. Have a wonderful day.

January 26, 2025

Super service wouldn't go anywhere else Karina makes the visit enjoyable. I wish I could give 25 stars. More

by lisab2279
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karina Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2025 -

Val Ward Cadillac Inc responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!

January 26, 2025

Everything went well. Jaimie ordered the part and was quick to get us back in for the repair More

by MURDOCHC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Val Ward Cadillac Inc responded

We're so happy we were able to help you out! We hope to be of service to you again in the future. Best wishes, Val Ward Cadillac, Inc.

January 26, 2025

Jane in service takes such great care of you. Thank you so much. Everyone at Val ward is great! More

by Domcam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Val Ward Cadillac Inc responded

We are so happy to read such a great review about Val Ward Cadillac, Inc.! We look forward to your next visit! Take care!

January 23, 2025

Everything went well. Jane was very considerate and professional. As the staff worked on my car, there were others things that needed fixing and Jane explained everything More

by PBD17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2025 -

Val Ward Cadillac Inc responded

We're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 19, 2025

Our service visit went smoothly and the wait was manageable. Karina was professional and handled everything from scheduling the appointment to completing the paperwork. More

by bechvala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karina Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2025 -

Val Ward Cadillac Inc responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Val Ward Cadillac, Inc.! We are always more than happy to assist you if anything else comes up. Take care!

January 15, 2025

Karina is a pleasure to work with ! !! She has been a big help getting warrantee issues solved ! More

by tproxee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karina Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2025 -

Val Ward Cadillac Inc responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Val Ward Cadillac, Inc. and we hope to see you again soon!

January 11, 2025

The prices are outrageous Jamie’s wonderful but I would never recommend the service because of the prices!! More

by reger42696
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Val Ward Cadillac Inc responded

Hello Reger42696, we are sorry to see your note but on behalf of everyone here, thank you for your visit and for the kind words about Jamie! We can all relate to the frustration and expense of maintaining a vehicle in 2025 and our team is constantly benchmarking ourselves to our competition to ensure we are very competitive. There is no question, Dealerships with factory trained technicians will almost always come at a greater expense than a drive through 3rd party alternative, but we believe the additional expense is worth the price of admission when it comes to the services received and options provided. It would be our pleasure to speak with you in greater detail if we may help you additionally. Our team is always available at 239.939.2212. Have a great start to the week!

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