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Universal Hyundai

Orlando, FL

4.5
4,231 Reviews
Dear Valued Customer, Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida ...
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Today: 9:00 AM - 9:00 PM Closed Now
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12801 South Orange Blossom Trail

Orlando, FL

32837

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Showing 4,231 reviews

December 11, 2024

Universal Nissan/Hyundai is my one stop shop for car buying The best car buying experiences I have ever had. More

by driller6158
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar Quintana
Dec 12, 2024 -

Universal Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

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December 07, 2024

I was not given a fair amount for my trade in. It had 60000 miles and a warranty. I will owe more on my used vehicle than it is worth for at least 2 more years. I was pressured to purchase t More

by WOODWARD222
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jose Cepeda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Errol Gillette
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2024 -

Universal Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Gina Nava Reputation Manager gnava1@universalhyundai.com

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December 06, 2024

Not happy with the deal that they gave me, I will never recou it to anyone More

by neel2030
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cesar Alegre
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

Universal Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Gina Nava Reputation Manager gnava1@universalhyundai.com

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December 03, 2024

El Trato fue EXCELENTE, tanto que fui a buscar una cotización y salí con un vehiculo! More

by VILLALBA_LENIN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Resto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Universal Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Miguel and our team, and we look forward to working with you again. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

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December 02, 2024

Hello, exelent service and Charles really good sales. .don't have bad to say. Thanks More

by rafaelfossi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Booth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Riquel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mustapha Bernannou
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Booth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Universal Hyundai responded

Rafael, Thank you for sharing your experience with us! We're happy to hear it went well working with Charles and our team. We truly appreciate your feedback. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 30, 2024

I told him something wrong with the wheel and they never fix it. Are you guys scammer? More

by Marquez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Robert Redford
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Booth
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mustapha Bernannou
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ramces Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gina Nava
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Booth
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Universal Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Gina Nava Reputation Manager gnava1@universalhyundai.com

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November 30, 2024

Great customer service. great price. Jason was very professional answered all my questions. If you go to Hyundai ask for Jason. More

by dandehenanth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frankie Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simo Bassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2024 -

Universal Hyundai responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Jason. If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

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November 26, 2024

I had the pleasure of purchasing a 2024 Hyundai Tucson Hybrid SEL from Universal Hyundai of Orlando, and the experience was nothing short of breathtaking. From the moment I contacted them and set foot in More

by ORLO901
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Alegre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Cortes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Universal Hyundai responded

Thank you for choosing Universal Hyundai. Your feedback and rating mean a lot to us. We're glad Brian and Cesar were able to help, and we hope to see you again! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 25, 2024

I found the dealership had pretty good service, I went in to look around ended up trading my car in for a nice 2024 Elantra. My only problem which you have to be careful with is in the signing, after spendin More

by wingnutuk611
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gina Nava
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Universal Hyundai responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

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November 24, 2024

Polite, knowledgeable wanting to deliver a quality product. Also efficient paperwork process. Vehicle delivery was easy More

by BRYANSKY0222
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos DeJesus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simo Bassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Universal Hyundai responded

Thank you for choosing Universal Hyundai. We look forward to having you as one of our valued customers for many more years to come! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

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