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Universal GENESIS

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.3
661 Reviews
UNIVERSAL GENESIS: STEEPED IN LUXURY, DRIVEN BY INNOVATION The Genesis lineup is graced by three elegantly and expertly crafted sedans: the Genesis G70, G80,and G90 as well as the GV80 SUV and the award winning GV70 SUV. Each feature the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience. Beyond working closely with you to determine which Genesis sedan is perfect for your driving needs, we are also committed to helping you understand which financing package allows you to drive your new G70, G80, GV80 or G90 home on your terms, eschewing typical over-the-top sales cues in favor a sophisticated and streamlined purchasing experience.
Contact Dealership

12801 S. Orange Blossom Trail

Orlando, FL

32837

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Showing 661 reviews

November 19, 2025

Routine service. Quick in/out. Routine service for oil change and tire rotation. Easy check in and service was done inside of an hour More

by Duffyj_1
Recommend Dealer
Yes
Employees Worked With
Victor
Report | Print
Dec 22, 2025 -

Universal GENESIS responded

Thank you for taking the time to leave us a review! We're so happy to hear you enjoyed your time here with us. Let us know if there's anything we can further assist you with! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 19, 2025

Excellent work, answered all my questions. He was very diligent and provided me with an explanation of what they did to my car. More

by mpuerta69
Recommend Dealer
Yes
Employees Worked With
COLLIN PETGRAVE
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Dec 22, 2025 -

Universal GENESIS responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you. We are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 19, 2025

5 Great experience better than another Hyundai I have gone to in town Great and fast experience, better than another Hyundai I have gone to in town. More

by sdanderson.29
Recommend Dealer
Yes
Employees Worked With
Elizabeth
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Dec 22, 2025 -

Universal GENESIS responded

Thank you so much for taking the time to share your experience with us. We truly value your business! Congrats on your new ride!! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 19, 2025

Excellent service and quickly Juan Rincon very very attentive, courteous and very knowledgeable. Great! Awesome More

by Berniergloria1
Recommend Dealer
Yes
Employees Worked With
Juan Rincon
Report | Print
Dec 22, 2025 -

Universal GENESIS responded

Thank you so much for choosing Universal Genesis! Congrats on your new purchase, and let us know if we can be of any more assistance! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 19, 2025

She provided the best customer service. I enjoy her help in getting my vehicle. I was very happy that she provided the best service and I really recommend her as an employee of the month wi More

by torrestriker16
Recommend Dealer
Yes
Employees Worked With
Genesis
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Dec 22, 2025 -

Universal GENESIS responded

Thank you for your comments! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Universal Genesis. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 19, 2025

I got my car back after having it diagnosed and they wanted $2000 for ignition coil and spark plug replacement. When I got my car back, they had drained the new battery (bought it February of this year) More

by ttdouyon
Recommend Dealer
No
Employees Worked With
Elizabeth
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Nov 23, 2025 -

Universal GENESIS responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

November 19, 2025

This dealership was fantastic I had a misaligned tailgate on Hyundai Sante Fe purchased in Florida. The manager and technicians were very helpful and solved the problem under warranty. Could not have asked More

by larryred626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marikeyla Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manager and repair tech
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Dec 22, 2025 -

Universal GENESIS responded

Thank you! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Universal Genesis. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 19, 2025

Dealership with poor customer touch They are quick to sale you a car but horrible customer service after the deal is closed. More

by Yariliz Falcon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Collins
Report | Print
Nov 22, 2025 -

Universal GENESIS responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

November 19, 2025

Waited an extra 2 hours after vehicle was ready since rep in charged never notified me. Considering taking business somewhere else due to time and communication management. More

by josepserc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elizabeth service maintenance
Report | Print
Nov 22, 2025 -

Universal GENESIS responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

September 09, 2025

Amazing Staff, Great Customer Service, Quick and Easy Process. If you are interested in buying a Genesis you have to see Jennifer at Universal Genesis More

by JC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Cacciola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy King
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Sep 09, 2025 -

Universal GENESIS responded

Thanks for your feedback on your recent visit to Universal GENESIS. It's great to hear that we were able to assist you and that you had such a positive experience.

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