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Universal GENESIS

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.3
309 Reviews
UNIVERSAL GENESIS: STEEPED IN LUXURY, DRIVEN BY INNOVATION The Genesis lineup is graced by three elegantly and expertly crafted sedans: the Genesis G70, G80,and G90 as well as the GV80 SUV and the award winning GV70 SUV. Each feature the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience. Beyond working closely with you to determine which Genesis sedan is perfect for your driving needs, we are also committed to helping you understand which financing package allows you to drive your new G70, G80, GV80 or G90 home on your terms, eschewing typical over-the-top sales cues in favor a sophisticated and streamlined purchasing experience.
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12801 S. Orange Blossom Trail

Orlando, FL

32837

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Showing 309 reviews

March 12, 2026

Excellent and very well communicated Everything was good and everything went perfectly fine Would recommend More

by carlosortan
Recommend Dealer
Yes
Employees Worked With
Alyssa Mendez
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March 11, 2026

Very professional with no problems. All the work was done on time and I was very happy with the timeframe, it took. More

by diamondman257
Recommend Dealer
Yes
Employees Worked With
It was either Mark or Luigi.
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Mar 11, 2026 -

Universal GENESIS responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 11, 2026

Very informative she took care of our car with no manager she knew exactly what needed to get done and got it done More

by Luislopez.ll127
Recommend Dealer
Yes
Employees Worked With
Maritza
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March 10, 2026

The service dept. replaced the 2 parts needed to be replaced and changed the oil. Everyone was very courteous. More

by keith51555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marikeyla Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian, Victor
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Mar 11, 2026 -

Universal GENESIS responded

Thank you for your kind review! We’re happy to pass along your comments to the team here at Universal Genesis! If you ever need anything else from us, please feel free to give us a call or stop by. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

March 08, 2026

I am a returning customer, having leased 3 cars with this dealership. I will not be returning because of my most recent expereince. The lease deal that was advertised was not honored, there was a hidden char More

by dozens.agency.0n
Recommend Dealer
No
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Mar 11, 2026 -

Universal GENESIS responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Gina Nava Reputation Manager gnava1@universalhyundai.com

March 07, 2026

I have 2 vehicles, a 2010 with 251,000 miles, works well and A/C no problem. Other car is 2017 and it works well too. Service department gets 5 stars. I love Kia and that’s why I have 2 vans. More

by theycrazy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marikeyla Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2026 -

Universal GENESIS responded

Thank you for your glowing review! At Universal Genesis, making sure our customers are satisfied and find their perfect car is our top goal. We're thrilled to hear that we provided you with such a positive experience. It was a pleasure having you, and we truly appreciate your comments! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

March 06, 2026

5 I love the place, I am loyal customer. And happy I will keep coming and tell my friends too More

by vijay3211
Recommend Dealer
Yes
Employees Worked With
Jose
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Mar 07, 2026 -

vijay3211 responded

Thank you

Mar 11, 2026 -

Universal GENESIS responded

We’re honored by your loyalty and glad you trusted us with your Hyundai's service. It’s fantastic to know you’ll keep coming back and tell your friends. We look forward to welcoming you again soon. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

March 06, 2026

Every personnel very professional, polite, and Friendly. My car was well, taken care of, and everything is running really good. More

by noemi6021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marikeyla Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 11, 2026 -

Universal GENESIS responded

Thanks, Noemi! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Universal Genesis. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

March 05, 2026

Great and fast service, Miguel was very professional and knowledgeable, I'd definitely bring my car back to him More

by GD
Recommend Dealer
Yes
Employees Worked With
None
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Mar 11, 2026 -

Universal GENESIS responded

We’re so glad to hear you had a fantastic experience at Universal Genesis. Customer satisfaction is at the heart of everything we do, and it’s wonderful to know that Miguel made a positive impact on your visit. Thanks for sharing your feedback! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

March 05, 2026

Easy and fast. Immediately ready when arrived and work was completed correctly and ahead of schedule More

by corbin5wapshott
Recommend Dealer
Yes
Employees Worked With
Miguel
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Mar 11, 2026 -

Universal GENESIS responded

Here at Universal Genesis, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

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