Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Universal GENESIS

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.3
306 Reviews
UNIVERSAL GENESIS: STEEPED IN LUXURY, DRIVEN BY INNOVATION The Genesis lineup is graced by three elegantly and expertly crafted sedans: the Genesis G70, G80,and G90 as well as the GV80 SUV and the award winning GV70 SUV. Each feature the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience. Beyond working closely with you to determine which Genesis sedan is perfect for your driving needs, we are also committed to helping you understand which financing package allows you to drive your new G70, G80, GV80 or G90 home on your terms, eschewing typical over-the-top sales cues in favor a sophisticated and streamlined purchasing experience.
Contact Dealership

12801 S. Orange Blossom Trail

Orlando, FL

32837

Directions

Filter Reviews By Type

Showing 306 reviews

March 10, 2026

The service dept. replaced the 2 parts needed to be replaced and changed the oil. Everyone was very courteous. More

by keith51555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marikeyla Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian, Victor
Report | Print
March 08, 2026

I am a returning customer, having leased 3 cars with this dealership. I will not be returning because of my most recent expereince. The lease deal that was advertised was not honored, there was a hidden char More

by dozens.agency.0n
Recommend Dealer
No
Report | Print
March 07, 2026

I have 2 vehicles, a 2010 with 251,000 miles, works well and A/C no problem. Other car is 2017 and it works well too. Service department gets 5 stars. I love Kia and that’s why I have 2 vans. More

by theycrazy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marikeyla Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 07, 2026 -

Universal GENESIS responded

It’s great to hear both of your Kia vans are running smoothly even with over 250,000 miles on one. Thanks for giving our service department five stars. We appreciate your loyalty and look forward to servicing your vehicles again.

March 06, 2026

5 I love the place, I am loyal customer. And happy I will keep coming and tell my friends too More

by vijay3211
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Mar 07, 2026 -

Universal GENESIS responded

We’re honored by your loyalty and glad you trusted us with your Hyundai Tucson service. It’s fantastic to know you’ll keep coming back and tell your friends. We look forward to welcoming you again soon.

Mar 07, 2026 -

vijay3211 responded

Thank you

March 06, 2026

Every personnel very professional, polite, and Friendly. My car was well, taken care of, and everything is running really good. More

by noemi6021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marikeyla Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 06, 2026 -

Universal GENESIS responded

It’s wonderful to hear our team’s professionalism and courtesy made a difference and that your Genesis GV70 is running smoothly. Thank you for entrusting us with your vehicle, and we look forward to assisting you again.

March 05, 2026

Easy and fast. Immediately ready when arrived and work was completed correctly and ahead of schedule More

by corbin5wapshott
Recommend Dealer
Yes
Employees Worked With
Miguel
Report | Print
Mar 06, 2026 -

Universal GENESIS responded

It’s great to hear your Nissan Rogue service was completed quickly and correctly. We’re glad the team had your vehicle ready ahead of schedule. Thank you for sharing your experience with us.

March 05, 2026

Great and fast service, Miguel was very professional and knowledgeable, I'd definitely bring my car back to him More

by GD
Recommend Dealer
Yes
Employees Worked With
None
Report | Print
Mar 05, 2026 -

Universal GENESIS responded

We appreciate your feedback on our fast and professional service. We’re glad your Nissan Altima was in knowledgeable hands. We look forward to your next visit.

March 04, 2026

Not buget friendly, poor transparency. Lets talk about the warranty. No one explained to me the difference in your warranties. And now I'm stuck with a broken vehicle that I cant afford to More

by geraldocalero7
Recommend Dealer
No
Employees Worked With
Manny
Report | Print
Mar 08, 2026 -

Universal GENESIS responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. Please reach out to us directly.

Mar 08, 2026 -

Universal GENESIS responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. Please reach out to us directly.

March 03, 2026

Andres Garcas was very helpful and very communicative on the status of the horn replacement. More

by rp1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres Garcas
Report | Print
Mar 04, 2026 -

Universal GENESIS responded

Thank you for your review. We’re happy our team kept you informed during the horn replacement on your Hyundai Kona. Please let us know if you need anything else.

March 03, 2026

Very professional, always kept me informed about the process and the progress of the repair. Excellent work. Thank you! More

by JCRODCOR51
Recommend Dealer
Yes
Employees Worked With
Diana Macias
Report | Print
Mar 03, 2026 -

Universal GENESIS responded

It’s wonderful to hear our team delivered professional service and kept you updated on the progress of your Nissan Frontier repair. We appreciate your kind words and look forward to assisting you again.

1
2
...
31