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Universal GENESIS
Orlando, FL
207 Reviews
UNIVERSAL GENESIS: STEEPED IN LUXURY, DRIVEN BY INNOVATION
The Genesis lineup is graced by three elegantly and expertly crafted sedans: the Genesis G70, G80,and G90 as well as the GV80 SUV and the award winning GV70 SUV. Each feature the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience.
Beyond working closely with you to determine which Genesis sedan is perfect for your driving needs, we are also committed to helping you understand which financing package allows you to drive your new G70, G80, GV80 or G90 home on your terms, eschewing typical over-the-top sales cues in favor a sophisticated and streamlined purchasing experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 207 reviews
January 28, 2026
I was an appointment to fix a recall to my car , when I'm arrived anybody knows about it , and them the recall wasn't fix it yet , I 'm really disappointed with this car and post - services attention arrived anybody knows about it , and them the recall wasn't fix it yet , I 'm really disappointed with this car and post - services attention More
by mecheluengo
Verified Customer
January 27, 2026
Killian has the personality to make it in this fast paced service industry. The Service experience was much better than compared to leadership under the previous service manager Greg which service experience service industry. The Service experience was much better than compared to leadership under the previous service manager Greg which service experience was awful. On a dealer level the Service Lounge was too small and needs more seating accommodation, we had to go sit at Nissan but enjoyed the cafe there. I also reconnected with my prior salesman (Jacob) while i was there and he made me feel welcome important and comfortable too. Thank you for a better experience this visit than in years past. More
by bherring030
January 27, 2026
Very slow service people just walking and talking by had a oil change appointment 5.20pm did not get the car till after 7pm said we are backed up have to just inform in advance the guys doing oil change jus a oil change appointment 5.20pm did not get the car till after 7pm said we are backed up have to just inform in advance the guys doing oil change just chilling on seat very bad experience More
by Pagairsial
January 27, 2026
Very good service. The work was good and the personnel friendly. The wait time was also good. The work was good and the personnel friendly. The wait time was also good. More
by luisferreira.contrator
January 27, 2026
Ian gives high level experience. .. He is my go to... Ian communicates and is very responsive to calls made when service is needed and always very accommodating. .. He is my go to... Ian communicates and is very responsive to calls made when service is needed and always very accommodating. More
by Christine_diaz1
Employees Worked With
Ian
January 27, 2026
Good Technicians need to be mindful when handing over vehicle after test ride since when I received mine they forgot to place for in tire and the low tire pressure indicator was illuminated on dash and t vehicle after test ride since when I received mine they forgot to place for in tire and the low tire pressure indicator was illuminated on dash and they did not notice. More
by flybyegirl
Employees Worked With
Elizabeth
January 26, 2026
6 guys standing around and yet no one came to our car. Car was serviced and no one told us it was finished. Waiting room is horrible. No sense of urgency whatsoever. We will never come back. Car was serviced and no one told us it was finished. Waiting room is horrible. No sense of urgency whatsoever. We will never come back. More
by mggrammer
