Twin City Subaru

I have purchased 7 Subarus from Jim Glassford because he provides the best customer service. He is very down to earth and friendly. There is never any pressure or pushiness during my buying experiences. He provides the best customer service. He is very down to earth and friendly. There is never any pressure or pushiness during my buying experiences. He is very responsive to questions and needs. I would recommend both Jim and the dealership to any of my friends or family. More

We are giving our encounter with Twin City a high rating. We were very pleased with the over-all experience of purchasing a vehicle from Twin City. Joe Sweeney, our salesperson, was knowledgeable as well a We were very pleased with the over-all experience of purchasing a vehicle from Twin City. Joe Sweeney, our salesperson, was knowledgeable as well as pleasant. He took an interest in our needs, explained the vehicle to us, explained all the technical issues of a new purchase and took all the time we felt we needed. Never did we feel we were getting a 'sales pitch'. Joe introduced up to some of the service department personnel, showed us where things were if and when we had to come in for service which made me feel very comfortable. He followed up with phone calls after the purchase. A genuine nice guy and good salesman. When we chatted with Stacy Kemp she knew what she was talking about when offering us several add-on packages. She was helpful, answered all our questions and was friendly as well. More

Tony was very easy to talk to, communicate with, informative and helpful. We were able to discuss the models, test drive and come and go, without pressure. He followed through with requests and r informative and helpful. We were able to discuss the models, test drive and come and go, without pressure. He followed through with requests and returned calls quickly with integrity and detail. I would definitely recommend and return to him with another Subaru purchase. I gave the rating I did, because I felt all parts of the experience were the best they could be. More

I recommend Jim glassford and the entire twin city family to anybody looking for a friendly professional and courteous car buying experience . I leased an impreza and this was hands down the best expe family to anybody looking for a friendly professional and courteous car buying experience . I leased an impreza and this was hands down the best experience I've ever had with a dealership . For this reason they have gained a customer for life . More

Joe was very friendly and made my first experience with a car dealership as simple as possible for me. He was straight forward about business, and game me a sense that i was being taken care of. car dealership as simple as possible for me. He was straight forward about business, and game me a sense that i was being taken care of. More

Working with Dan was an absolutely wonderful experience. This was my first experience with a dealership, and as a 26 year-old female with little knowledge of cars, I was dreading the experience. I was expec This was my first experience with a dealership, and as a 26 year-old female with little knowledge of cars, I was dreading the experience. I was expecting an overbearing, pushy salesman who would push me into a quick purchase of an expensive vehicle. Dan was none of those things, and really respected what I was looking for. He went out of his way to take me over to the neighboring Scion dealership to look for a used TC and even took ME for a test drive in a vehicle that I couldn't drive (darn standards!). I ended up purchasing a 2010 Subaru Impreza and am absolutely in love with it. I will be returning to Twin City Subaru, and I will absolutely be working with Dan. More

I have worked with Twin City Subaru since 2007 when I started bringing my Impreza to the service department. I continue to be pleased with their service, knowledge and friendliness. When it was time to started bringing my Impreza to the service department. I continue to be pleased with their service, knowledge and friendliness. When it was time to lease a new vehicle I sat down with Jim Glassford. He is professional, knowledgeable and exceptionally friendly and helpful and always available to answer any questions or concerns. I had inquired at two other dealerships but Jim came up with the best price, the best deal possible to trade my Impreza for a 2010 Forester. I was very happy with my new vehicle, the lease experience and I continued to bring it to Twin City Subaru for service even though I moved out of the area. In October 2012 I was ready to trade again. Just before this, my Forester had gone over the 36,000 mile warranty and had a $500.00 service bill but Jim and the service department worked to get it covered under the warranty and I didn't pay a dime. I was thrilled. I was ready to downsize and try the newly remodeled 2013 Impreza. Once again I inquired at two other dealerships but Jim at Twin City Subaru came in with the best deal possible. I was happy with the deal but not so happy with the Impreza. So, only eight (8) months into my 36 month lease, in July 2013, I contacted Jim and told him of my unhappiness with the Impreza. Jim and the entire dealership worked very hard to get me out of my lease and into a brand new 2014 Forester. I didn't think they could do it without it costing me a lot but they did and I am forever grateful. There are not adequate words to state my appreciation and satisfaction with Jim Glassford, Twin City Subaru and their service department. They always go above and way beyond with their customer service. Here's another example: by the end of next month, October 2013, I'll be ready to bring my Forester in for it's 1st 3000 mile maintenance service. I called to inquire what a set of snow tires cost. I had seen a 10% off snow tire coupon on the Twin City website but it expired 10.01.13. When I called, I was told they would honor the coupon even if I came in after the expiration. Need I say more? Twin City Subaru ROCKS! Jim ROCKS! And the service department ROCKS! I am a customer forever. Sincerely, Lorraine D. Healey More

We recently purchased a 2013 Impreza from Twin City Subaru in Berlin, Vermont. Joe Sweeney was the salesman who helped us with our purchase. This is the fourth Subaru we have purchased from Twin City Subaru in Berlin, Vermont. Joe Sweeney was the salesman who helped us with our purchase. This is the fourth Subaru we have purchased from Twin City in the last ten years. We like the quality of the car and we appreciate the professionalism of the staff. Joe was great! He was friendly, courteous and knowledgeable. He answered our questions and presented our options without making us feel pressured. This was the sort of service we had been used to with Twin City and were pleased to see that it would continue with Joe. If he is still around when we get ready to purchase another vehicle, we will certainly ask for him as our sales rep. Our experience with both Joe and Stacey was exceptional. Michael & Kristin Gilbar More

I was happy with my purchase and would go there again. If your looking for a new car check it out and ask for Tony. If your looking for a new car check it out and ask for Tony. More

I was very pleased w/ the expirence I had at Twin City Subaru. One of the reasons I felt it was such a great expirence was that I did not feel pressure to purchase a car. The entire team was very welcomin Subaru. One of the reasons I felt it was such a great expirence was that I did not feel pressure to purchase a car. The entire team was very welcoming and friendly. Also they have good pop corn. I would encourage anyone looking for a new Subaru to go see the Dan Barone at Twin City Subaru.From start to finish it was a positive expirence. More