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Twin City Subaru

Berlin, VT

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479 Reviews

142 Berlin Mall Road

Berlin, VT

05602

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479 Reviews of Twin City Subaru

February 05, 2014

My last car was purchased in 2003 and my husband purchased his car in 2004. Both cars were purchased at Twin City Subaru. Although the drive to Berlin is approximately a 90 minute drive I decided More

by cfwood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Glassford
Feb 07, 2014 -

Twin City Subaru responded

Wow!! It really says something that you two thought to call Jim first, after a 10 year car-buying hiatus! We can't thank you enough for your business and for your continued loyalty to him and to Twin City Subaru. Please feel free to give us a call if you have any further questions down the road. In the meantime, enjoy your new Subaru! And thanks again from Jim, Stacey, and the entire team at Twin City!

February 04, 2014

These folks are awesome! I bought my prior Subaru at These folks are awesome! I bought my prior Subaru at another dealership in Vermont several years ago but I always had it serviced at Twin City Subaru More

by kmassicotte
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon (from the shop), Dan Barone
Feb 07, 2014 -

Twin City Subaru responded

Dear Kelly, thanks so much for sharing your experience with us here on DealerRater! We're so pleased to hear Dan changed your mind about car sales people!!! Please feel free to call Dan, Stacey or Chris with any questions that come up in the future about your new car. And we look forward to continuing to help keep your Subaru running like new for years down the road with our Subaru service department! Most importantly, ENJOY your new Subaru Outback!!

February 01, 2014

I recently traded my Subaru for a used Volkswagon Jetta at Twin City Subaru and the experience couldn't have been more painless. I felt I got an honest deal from an honest group of people (not the typical More

by msantosvt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Rivet
Feb 07, 2014 -

Twin City Subaru responded

Hey msantosvt, thanks for your kind words for Mike & Twin City Subaru! Glad to hear you enjoyed your atypical car dealership experience with us :) Enjoy your pre-loved Jetta & please feel free to give Mike a call with any future needs or questions!!

January 29, 2014

We first chose Twin City to visit in person because of the personalized video of the vehicle that Tony made (outside) on one of the coldest days of the year. Within an hour of expressing our interest, the More

by Peacock1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Fletcher
Jan 30, 2014 -

Twin City Subaru responded

Dear Gary & Barbara, thank you so much for sharing your experience here on DealerRater, and for giving Twin City Subaru a chance to earn your business. Here at Twin City Subaru we take pride in our customer service so it's great to hear that you loved the video. Tony is a prime example of going above and beyond with those - even when it's too cold for the iPad to film them!! Most importantly, it sounds like your new Outback manual is a perfect fit. ENJOY your New Subie, and please feel free to contact Tony again if you ever have any questions or anything! ~All the best, the entire Twin City Subaru family

January 27, 2014

Jim Glasford helped me purchase a 2014 Subaru. His professional, respectful manner made the whole experience smooth and efficient. His courteous manner and attention to detail helped me in making a go More

by Dawn2014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Glassford
Jan 30, 2014 -

Twin City Subaru responded

Hi Dawn2014, thank you so much for your kind words for Jim and Twin City Subaru! We're glad to hear you had a smooth, efficient, and courteous experience (isn't that how all car dealerships should operate?! :) But most importantly, we're glad we could help you to make a good decision and get the right car for you. Thanks again for choosing Twin City Subaru and helping to spread the word to other car shoppers. Enjoy your new Subaru! May it bring you safety, reliability and peace of mind for years and year down the road.

January 19, 2014

I was very pleased with my experience purchasing through Twin City and appreciated the time and patience Joe Sweeney took in making me feel comforable and happy with the choice I made in cars. I felt Joe wo More

by RoCasadonte
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Sweeney
Jan 24, 2014 -

Twin City Subaru responded

Hi RoCasadonte! Many thanks for sharing your experience here on DealerRater. It was our privilege to earn your business and help you discover how easy and comfortable buying a new car can really be. If you ever have any more questions about ANYTHING Subaru, please know we're still here to help! And most importantly, ENJOY your new Subaru!!!! ~Stacey, Joe, and all the Twin City team.

January 08, 2014

This was my fourth purchase from Twin City: repeat business is earned for a reason. In all four purchases, the setting was positive, friendly, efficient and without any pressure. Prices paid were fa More

by ghsearht
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Barone
Jan 10, 2014 -

Twin City Subaru responded

Ghsearht, THANK YOU so much for this stellar review for Dan Barone & Twin City! We truly appreciate your business, and as a loyal customer, we promise to do everything we can to earn that repeat business time after time! ENJOY your new ride, and know we'll be here for you down the road - for questions, advice, or just for free popcorn! Thanks again!!

January 05, 2014

I was in the market for a new Subaru Outback as I was selling my 2006 Subaru Outback to my Nephew. I was referred to Jim Glassford by a friend who works at Twin City Subaru. I already checked the web an More

by trlavery
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Glassford
Jan 06, 2014 -

Twin City Subaru responded

Hi @trlavery, thank you for your kind words for Jim & Twin City Subaru. Sounds like you found your perfect new Subaru and everything went very easily! We're happy to hear that you had a stress-free transaction. After all, we're happy when you're happy. Thanks again for giving us the chance to earn your business. We'll be here if you ever need anything in the future. In the meantime, enjoy your new Subaru!

December 30, 2013

I was looking for a new car and was in conversation with another dealership when I looked at Twin City Subaru online. I was contacted via email very quickly by the sales person, Jim Glassford. Right off the More

by newsuby
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Glassford
Jan 03, 2014 -

Twin City Subaru responded

@NewSuby, love the name!! Thanks a million for so many things! Firstly, for taking the time to write this incredible story. Sounds like you, your new Subie, Jim, and Twin City were meant to be! And of course, Thank you so much for giving us a chance to earn your business. We truly appreciate it! Enjoy your new Subaru and know you'll always have a friend here at Twin City. (Free popcorn and coffee for life, too!)

December 29, 2013

Dan was helpful, knowledgable, and worked efficiently to get us into the vehicle we wanted, and Stacey assisted us with the maintenance plan we wanted for our vehicle. My husband and I had a great experien More

by vtmama0213
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Barone
Jan 03, 2014 -

Twin City Subaru responded

Hi @Vtmama01213 & Husband! Thanks for taking the time to share your positive experience here on DealerRater. We're so happy we could help you find your perfect new Subaru in an efficient, knowledgable and hassle-free experience. That's how all car dealerships should operate, right? (; Looking forward to helping you out in the Service Department with that smart maintenance plan. And down the road when it comes time for your next new Subie! But, in the meantime, and most importantly, enjoy your new Subaru!!!

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