Twin City Dodge Chrysler Jeep Ram - Service Center

Arrived 15 minutes early for a SCHEDULED oil change. I was checked in 15 minutes late due to only ones person checking clients in. Was told it worked be 30-45 minutes to complete the oil change. Checked I was checked in 15 minutes late due to only ones person checking clients in. Was told it worked be 30-45 minutes to complete the oil change. Checked in after 45 minutes and was told it would be another 30 minutes. I had another appointment (thinking 60 minutes would be PLENTY of time to have oil change completed). One of your representatives was kind enough to shuttle me to my appointment which lasted 60 minutes. Then, he picked me up. On my way back to the dealership I got a text that my vehicle was finished. Almost 2 hours for an oil change that was almost $100. NEVER AGAIN! More

Everything was complex on time, right on budget, the facility was clean and every body was extremely friendly. facility was clean and every body was extremely friendly. More

Very quick and flexible with me. Brought my truck in with a battery issue and was fixed the very next day. Realized I forgot to ask them to change my oil while it was there, so when Brought my truck in with a battery issue and was fixed the very next day. Realized I forgot to ask them to change my oil while it was there, so when I went to pick up the truck, I asked them when they could get me scheduled and they fit me in right then and there. More

Communication needs work. Twice I had to ask for updates. Engine light is back on and no one called me back after I called about it. Twice I had to ask for updates. Engine light is back on and no one called me back after I called about it. More

Service was good but they need to listen to what the customer has to tell them. customer has to tell them. More

The dealership has taken the time to make sure my vehicle is running well. They took extra steps to consult with technical support to be sure the right approach was taken. is running well. They took extra steps to consult with technical support to be sure the right approach was taken. More

It's very expensive. I was waiting for 3 hours with two small children and few updates on status. It is nice that they have a playroom I was waiting for 3 hours with two small children and few updates on status. It is nice that they have a playroom More

Experience was ok, just not great getting a call back. Didn’t get the call back till the next day and I originally called at 2:30 the day before. Didn’t get the call back till the next day and I originally called at 2:30 the day before. More

I paid for rental car for 2 days when I brought my truck in for a warranty issue that I was supposed to get my vehicle back the same day. This was because repair took a little longer then expected. That is in for a warranty issue that I was supposed to get my vehicle back the same day. This was because repair took a little longer then expected. That is understandable. However, they would not release my truck back to me until they got payment from warranty company. Which is also somewhat understandable. This was pre-approved warranty work. The service center didn't submit the paperwork to the warranty company correctly and didn't call to check on it either. They also didn't call me to update me on situation. This cost me on a rental I should have never had to purchase. I only got them to check on warranty payment when I physically went back to store out of frustration. They didn't offer to pay for rental and I was left paying for their mistakes. VERY DISAPPOINTED More

Quality of work was great and they were very friendly and informative. Glad I chose them for the work informative. Glad I chose them for the work More