Tony Cron

You got a low rating because my truck has been there for over two weeks. It's a long story and I'm probably not the right person to ask. I'm not really mad just frustrated that it's taking this long. There over two weeks. It's a long story and I'm probably not the right person to ask. I'm not really mad just frustrated that it's taking this long. There are a lot variables to the story. Tony Cron is who you need to talk to. Tony has been good to work with, but I'm not a mechanic and don't understand most of what he is explaining. (It's a computer problem) I figured taking my truck to a dealer (I have a Dodge Dakota) that I would be in good hands. My truck is my business service truck. Hopefully they can figure it out so I can quit renting trucks. Thank you! More

by pvharleydude002 Verified Customer Verified Customer

Helpful 0

Report | Print

The team at twin city always helps me with anything I need including taking care of my kids vehicles with us being states away! Tony is amazing at helping us with service issues!! Thank you Nate as well! need including taking care of my kids vehicles with us being states away! Tony is amazing at helping us with service issues!! Thank you Nate as well! More

by Caradawn21 Verified Customer Verified Customer

Helpful 0

Report | Print

I like the cleanliness of the show room, the waiting area, and the service area. I like the friendliness of all the people who work there. I'm not real happy that Chrysler sent an orange outside rearvie area, and the service area. I like the friendliness of all the people who work there. I'm not real happy that Chrysler sent an orange outside rearview mirror for my white Journey. I'm calling today to see when it can be replaced. More

by pegwright Verified Customer Verified Customer

Helpful 0

Report | Print

I live one hour away from Twin City in Lafayette. I chose this service department over my local dealership because I had prior business with them and it was good. Since I live so far away I dropped m I chose this service department over my local dealership because I had prior business with them and it was good. Since I live so far away I dropped my vehicle off on Sunday evening and put my key in the drop box. I receive a call from a lady with Twin City on Monday asking if I could set my appointment for the following week instead of the week it’s scheduled due to a shortage of technicians. I advised her that my car was already there and I live a hour away and I’m not coming to get it so it can set there until they finish it. The lady said ok she would get with service and get something figured out and try to have it done by Friday. I called on Wednesday for an update and the technician wasn’t at work that day and was told he would be back Thursday. I called Thursday and the technician assigned to my vehicle wasn’t there because of a family medical issue which is understandable. I get a call from a guy on Friday and he said they Fixed the recall and Put new battery in key fob and said there are no issues with it not being detected anymore and the battery was just low. I started to explain and kind of argue that I already put new batteries in all 4 of my key fobs prior but instead the person I talked to on the phone said just keep an eye on it and if it does it again then bring it in. So we pick up our vehicle and the same day it does it again. Saying key fob not detected. What I believe happened is the technician was out all week and then tried to come back on Friday and get it all done to stick to the schedule of when they said they would try to have it finished. Fact of the matter is I wouldn’t have cared if they kept my vehicle an extra week if you would’ve not rushed the job, taking me for a fool, and completed properly diagnosing the key fob problem. That service is the same that I can get at a dealership that’s half the time away from me!! More

by krouta Verified Customer Verified Customer

Helpful 0

Report | Print

Job was done quickly and well and they communicated the whole time. Nice people there whole time. Nice people there More

by brianjneubert Verified Customer Verified Customer

Helpful 0

Report | Print

G o o d p e r s o n e t h e best More

by demsnd.amba Verified Customer Verified Customer

Helpful 0

Report | Print

Greg Henson is a great salesman but the service department could be better. When a service is scheduled and then ignored, it makes for unhappy customers. department could be better. When a service is scheduled and then ignored, it makes for unhappy customers. More

by pegwright Verified Customer Verified Customer

Helpful 0

Report | Print

Good service,a little slow upon arrival as everyone seemed busy. When the advisor arrived everything went smoothly. seemed busy. When the advisor arrived everything went smoothly. More

by Bob Verified Customer Verified Customer

Helpful 0

Report | Print

Always a good experience I Travel from Illinois Just like clockwork in and out in no time flat everyone always friendly clockwork in and out in no time flat everyone always friendly More

by terrilawhead Verified Customer Verified Customer

Helpful 0

Report | Print

Very polite and helpful when asked a question and made sure I did not. Red anything while waiting sure I did not. Red anything while waiting More

by donandbonnie Verified Customer Verified Customer

Helpful 0

Report | Print