Tustin Mazda

Sammy was our sales person, we had a great experience working with him. He got our car delivered well ahead of time. The whole process was really smooth. working with him. He got our car delivered well ahead of time. The whole process was really smooth. More

After driving cross country from OH to CA, I walked into Mazda when I could hear something clanking/scraping around my rear tire area. When I arrived, I was quickly assisted by Sarah. Once the cause of th Mazda when I could hear something clanking/scraping around my rear tire area. When I arrived, I was quickly assisted by Sarah. Once the cause of the noise was diagnosed, she thoroughly explained the issue (a rusted and broken coil which she physically showed me so I understood the situation). She then went on to explain options that allowed me to break up the costs (which were hundreds of dollars), and promptly secured a convenient on-site rental while the car would be in the shop. What was wonderful was that: 1. She was knowledgeable and professional and didn't talk down to me like some service guys tend to do 2. She gave me options to make things more affordable 3. She called with updates...and when the part was delayed (leading to another 1/2 day of rental), she made sure that I didn't pay additional fees due to their timing issues. 4. She looked for a coupon for me, had the car washed, the oil changed, AND worked out a SMOG check with their local provider at the corporate rate. Get this - the guy picked it up, did the inspection, and dropped off the paperwork before I came to even get the car. I just dropped off the check for the SMOG fees when I picked up the car! 5. She took the time to check on my servicing history & help me understand that the work I had done took care of some of the pricey upcoming service needs. Offsetting those costs made the unexpected repairs easier to bear... Overall, I would say that I've experienced INCREDIBLE customer service at Mazda - both in Ohio where I had my car for 3.5 years, and now in LA. Sarah at Tustin impressed me so much that I'm actually taking the time to write this review online. I look forward to working with her and the Tustin dealership again. More

I dealt with Ozzie via internet for the Miata. Helpful, no pressure and a genuinely nice guy. Ended up going in for possible purchase and trading in my 2009 Mustang convertible. The whole experience was gr no pressure and a genuinely nice guy. Ended up going in for possible purchase and trading in my 2009 Mustang convertible. The whole experience was great until trying to work the deal. Waited over an hour for them to run credit and research my current cars worth. I owed more than value so I knew this going in. He came back and offered almost nothing for it. Said was worth $10k but they would add a couple thousand to it, coming to $12k. Wow, and we left. 2 other dealers since have inspected my car and offered high $14k -$15k. It's too bad, I really liked this dealer but the trade in part left a sour taste. More

Sara in service was friendly and very helpful. I'm nost pleased with the work of mechanic Daniel Lim. I had been through other shops trying to fix ongoing issues with my Miata with no luck. I was referred pleased with the work of mechanic Daniel Lim. I had been through other shops trying to fix ongoing issues with my Miata with no luck. I was referred to Dan by other miata owners. He obviously has a love for these types of cars and insight into it's quirks and issues. He went above and beyond what I expected taking care of other issues he noticed along the way. He is one of those mechanics who cares about doing a good job it's not about the money. I can't recommend him enough he knows his stuff and you can expect nothing but the best for your car. Very pleased will come here for all my needs from now on. I drive 40 minutes to get here but worth it. More

The Tustin Mazda team is great, and sales guy Shaun McCray is the best of this team. He made the process easy and painless for us. McCray is the best of this team. He made the process easy and painless for us. More

I just want to THANK "Jim Feinstein and Lori Houts" for all their hard work and due diligence. You both made buying a car for my son so very easy! THANK YOU SO MUCH! Houts" for all their hard work and due diligence. You both made buying a car for my son so very easy! THANK YOU SO MUCH! More

Thinking back to past negative experiences that I've had at car dealerships over the years, I walked onto the lot of Tustin Mazda this week convinced that I was about to have yet another bad experience. Br at car dealerships over the years, I walked onto the lot of Tustin Mazda this week convinced that I was about to have yet another bad experience. Braced and ready for the worse, a Sales Professional by the name of Jeff Lesniak approached me. I coldly told him I only wanted to look at the Mazda3 Hatchback cars and to show me what he had on his lot. He introduced himself to my friend and me with a smile on his face, as he walked us over to the car I wanted to see. He couldn't have been more kind, as well as being very informative in helping me understand all the ins and outs of this marvelous little car. Jeff's warm personality combined with his knowledge of the car far exceeded my expectations in a Sales Professional at a car dealership. I experienced NO pressure or hard sell to buy this Mazda3 whatsoever. Jeff Lesniak is by far the best Sales Professional I have ever bought a car from, bar none. Without a doubt, I will be returning to Tustin Mazda for service work when needed, to buy accessories for the Mazda3 Hatchback that I ultimately bought from Jeff, and for any future Mazda cars that I buy. Purchasing my car from Jeff Lesniak at Tustin Mazda was an extreemly positive experience. More

I had just totaled by 2010 Mazda 6 Sport which I had just bought about 4 months ago. I was in no mood to go shopping for a new car only four months after buying a new car! All my past experiences with car bought about 4 months ago. I was in no mood to go shopping for a new car only four months after buying a new car! All my past experiences with car buying have been like going to the dentist! Not this time! I inquired about a 2011 Mazda 6 Grand Touring yesterday morning and Jim responded to my request right away. I was able to communicate with him throughout the day and I was able to get him most of my paperwork prior to me actually going into buy the car. From the time I arrived until the time I left, I spent about an hour at the dealership. That included my test drive! I can't remember spending less than 3 to 4 hour for any prior auto purchases. Upon my arrival to the dealership, Jim was as friendly as on the phone, offered me a beverage or a snack, and had the rest of the paperwork ready to go over and sign! I even was introduced to the owner, John Patterson, who was as cordial and friendly as the rest of the staff at Tustin Mazda! I've only had my car a day, but I'm already looking forward to dealing again with this great dealership when I buy my next Mazda! More

After my review below went out, I quickly received a call from Lynda (Director of Consumer Affairs), who kindly stepped in and got to the bottom of the entire situation and found out that everything happened from Lynda (Director of Consumer Affairs), who kindly stepped in and got to the bottom of the entire situation and found out that everything happened the way it did simply because of poor communication throughout. However, we are now getting our reimbursement and everything seems to be back on track. I am pleased that in the end they came through and handled the situation. I don't know that I'll buy a used vehicle from them again, but I am open to buying something new in the future. ************************************************************************************** Our initial experience with sales was very good at the Tustin Mazda location. We were deciding between something new or used, and finally decided we wanted something less expensive at this time so we bought used. They didnt' have anything that day, but sales called us a day or two later with some cars they just got in. So we went and checked them out and decided that we liked one of them. Then we went to the negotiating part and came out paying more than we originally wanted because of the registration fees and the supposed "Dealer Certification/Testing" that they do on the pre-owned cars prior to selling. The day came for us to pick up the car and I went home a pretty happy camper. Then a few days later we heard a strange knocking in the engine; took it in to find out the motor mounts are "fatigued" - car has 116K miles, so this wasn't too surprising. Then a few days later we started to smell coolant burning, so I took it in again and we were told it was a hose clamp that they supposedly fixed. Drove home, next day still smelled like burning coolant. So my husband checked and found a crack in the radiator with a lot of build up (which means the crack has been there for some time). So I called the sales guy who originally helped us to find out why this wasn't found in their super inspection. I was told to contact the service manager. Left about 3-4 voicemails over a 2 week period with no return calls. Tried to contact her at the various John Patterson locations and still couldnt' get a hold of her. So, finally one day I physically went to the dealership to try and handle this since I was getting blown off by everyone. Couldn't find my sales guy nor the service manager and as I'm explaining the situation to the receptionist John Patterson comes out. For the most part he was pretty stand-offish and rude about the situation and said that since we bought the car "AS-IS" then it's our problem. Then I explained that I understand this, but since we were told that it had undergone this extended inspection (outside of the required inspections) that something like a cracked radiator should have been found (if not during their inspection, then it should have been found when I took it in for the problem - bad mechanics working there?), and we should have been made aware of the fact that we were buying a car with a cracked radiator. Also, I had found out from service once I finally got a hold of the service manager that they do not do any other inspections outside of the standard required safety inspection...so the sales team had lied to us about that. Needless to say after a few minutes of explaining the situation to John Patterson all I was given as a "fix to the problem" was $100 credit. So, I talked to service asking if I can buy the radiator myself and have them install it and be reimbursed for the price with our credit...we were told yes. Since we could get the radiator at a fraction of the price to what the dealer would charge us, we thought this was the better route. So, we bought the radiator, took the car in and the dealership replaces it; also charging towards our credit the coolant needed. I submit the invoice for just the radiator costs (we had bought the motor mounts but did not ask the dealers to replace those). After a few weeks (during the Christmas break), I call the woman who had been very helpful in service to find out about the reimbursement, she still didnt' know. The next day (today) I get a call from her stating that John Patterson declined the reimbursement stating that the credit was only good for in-house parts or service (WHICH WAS NEVER DISCUSSED OR SPECIFIED...nor was it specified in the dealer system notes about our account). So now I'm out the cost of the radiator which is something that they should have fixed prior to selling or at least notified the buyer of! What is the point of buying through a dealership if they aren't going to guarantee their work or provide some peace of mind in a purchase??? In addition to the radiator issue, and the motor mounts, the actuators in both the driver door and passenger door do not work (so we'll be replacing those at some point). I know it's to be expected that a car with 116K miles is going to have some wear and tear, but I believe that it's the dealerships duty to sell the car as close to "as new" as possible. More

I bought a CX-9 at Tustin Mazda almost three years ago. That initial buying experience couldn't have been smoother. The follow up customer care has been equally impressive, hence my decision to buy a secon That initial buying experience couldn't have been smoother. The follow up customer care has been equally impressive, hence my decision to buy a second car from Shaun McCray, whose honesty & integrity the first time around won my loyalty. Once again, the buying experience was not only smooth, it was an extremely pleasant way to spend a couple of hours on a Friday morning. In fact, it was like catching up with old friends. John Patterson, the owner, came out to say hello (actually it was way more than just a hello) while another team member, Sarah Posell, took care of every detail when checking my CX-9 in for a service. After telling Shaun what I was looking for - a Mazda 6 - he quickly pointed me in the right direction. And as a Mazda owner, being very familiar with what I would be buying, a quick decision was made. When it came to the price, I had the benefit of previous knowledge of John Patterson's non-adversarial approach to negotiations. Last time, it quickly became evident that the prevailing ethos with Tustin Mazda staff is to build long term relationships with potential customers. Among other things, that is achieved by offering highly competitive prices in an environment that takes the confrontation, traditionally associated with car dealerships, out of the proceedings. In other words, the principle that's applied is one of "let's give the customer as good a deal as possible because we want to both win his or her loyalty and boost our reputation." Tustin Mazda's approach is the exact opposite of a "it's either my throat or yours, so it may as well be yours" approach. Needless to say, a deal was quickly struck and paperwork completed without a hitch. Further to the above, all this took place on one of the busiest days of the year at Tustin Mazda. In the face of many demands on his time from other customers, Shaun was completely at ease during what must have been an extremely stressful time with customers waiting and year end deadlines looming. After such an experience, I can safely say there wouldn't be a dealership in the country capable of offering anything better than the red carpet treatment I received yesterday. More