Tustin Mazda

This was the second time I bought here. I've moved out of town and remembered how easy they made my first visit so I came out just to buy with Tustin Mazda town and remembered how easy they made my first visit so I came out just to buy with Tustin Mazda More

outstanding work and customer service keep it up. outstanding work and customer service keep it up. their walked me through every step and issue and concern i had, they answered all my question in outstanding work and customer service keep it up. their walked me through every step and issue and concern i had, they answered all my question in proffesional matter. More

SINCE 2007 OCTOBER I BOUGHT 3 CAR FROM TUSTIN MAZDA THROUGH SAMMY. I CHOOSE SAMMY AND HE CHOOSE MY CAR. HE IS VERY HELPFUL AND ALL OF HIS ADVICE MAKE ME BENEFICIAL IN FINANCIALLY AND I AM ENJOYING HIS THROUGH SAMMY. I CHOOSE SAMMY AND HE CHOOSE MY CAR. HE IS VERY HELPFUL AND ALL OF HIS ADVICE MAKE ME BENEFICIAL IN FINANCIALLY AND I AM ENJOYING HIS SERVICE AND PRODUCT.ALSO NEED TO MENTION THAT THEIR AFTER SALES SERVICE ALSO FANTASTIC. More

Tustin came up in a Yelp search for Mazda dealerships around Los Angeles. They had received unusually high marks, so I wanted to try them out first. I called to check that the Mazda online inventor around Los Angeles. They had received unusually high marks, so I wanted to try them out first. I called to check that the Mazda online inventory info matched what was in their lot. Sammy answered the phone and he seemed really eager to help. I've been looking at so-called performance model cars for a while (Ford Focus ST, Subaru WRX STi) and frequently ran into a situation where the salesman was "sizing me up" to see how serious I was about buying the car. Since they are specialized models, the dealers don't have many and want to keep the miles low on these cars, which is understandable. However, very quickly these interactions left a bad taste in my mouth. I felt like I was a liability to the salesperson and I needed to prove I was worthy. I was prepared to convince Sammy of my worthiness, but he didn't go there. He said they have one in stock, when would you like to come out, here's his cell number, absolutely you can take a test drive. When I showed up, Sammy was outside waiting for me. He took me to the car, skipped over the sales pitch as he could tell I was versed in all the features, and I got to the test drive in five minutes. I knew enough and I was ready to buy, mostly because Sammy seemed low-pressure and eager for my business. I didn't feel like fresh meat to a shark, as I've felt often at dealers. We negotiated, friendly but firm, I met his boss and co-workers. Every one I met seemed to prioritize a good buying experience over a huge profit. I felt important to them. I couldn't imagine it the buying experience going better. Sammy was consistently friendly, didn't avoid discussing numbers, and communicated every step. I would recommend Sammy and Tustin to anyone looking for a friendly buying experience. They've created a healthy atmosphere there, something still pretty rare these days in the car market. More

We walked in to casually check out the Mazda 5 and the CX-9, and were greeted by Kevin. Easygoing guy with a great sense of humor, he took us for a couple test drives and offered helpful information but w CX-9, and were greeted by Kevin. Easygoing guy with a great sense of humor, he took us for a couple test drives and offered helpful information but without the salesman pressure. Long story short, we were back 4 days later after falling in love with the Mazda 5 for our family, and were very happy to buy from Kevin. He even read stories to our kids and watched Dora in the kids room as we signed the paperwork. Got a great deal and an awesome car! I've recommended Kevin to two friends interested in the Mazda 5, only 4 days after owning it. I've never felt less ripped off and more pleased after buying a new car than I have after buying this one! More

These guys a Tustin Mazda are the ABSOLUTELY THE BEST.Im stil in AWWWWWW about my experience at this dealership,not only did they Drive 100miles to pick up the car I wanted,they drove another 30miles to pic stil in AWWWWWW about my experience at this dealership,not only did they Drive 100miles to pick up the car I wanted,they drove another 30miles to pick me up on a friday night in So. Cal traffic(in the rain) to finalize this most incredible deal.The sales guy Jim Feinstein, was a total professional,honest,punctual and a true definition of what salesman and customer service should be.Jon Patterson (President)was very personal with us, and showed the importance of what a great team of employees he has working for him,he made me and my fiance feel like we were the most important people not only in the showroom, but the entire southern California area.I highly doudt you will find a better group of people working together in a dealership.I cant say enough about this car buying experience,i kept wanting to pinch myself in the hope that I was not dreaming.I will continue to mention this to everyone I know,until their tired of hearing about it.IF YOU ARE IN THE MARKET FOR A CAR,& WANT A HONEST,PERSONAL AND FRIENDLY EXPERIANCE,TUSTIN MAZDA ARE THE GUYS TO GO SEE.Thanks again guys,and I will except your invitation for burgers on a Saturday, as they BBQ bergers for their customer on saturdays,that's what kind of customer service you get here at Tustin Mazda. P.S. Ozzy your the bomb too.(Salesman that actually drove to San Diego and then to pick me up at my house.Ozzy was on the road for hours for me) another part of the incredible staff that work for Jon Patterson at Tustin Mazda. More

This is the second Mazda I have leased from this dealership. I went back to Sammy because he is always professional, courteous, friendly, and gave me the best deal financially he could. I received o dealership. I went back to Sammy because he is always professional, courteous, friendly, and gave me the best deal financially he could. I received over $800 dollars in dealer kickbacks as a return customer, but the sales manager also worked more off the lease price until the deal worked for what I could put down and what I could handle as a payment. I will go back in another year or so when I have a trade in on another vehicle. I went to several dealerships on my first lease (including Kia and Hyundai), one of which I owned previously, and neither of them could come close to the price, customer service, and overall professionalism of Tustin Mazda. Bottom line, they want to sell cars and they don't waste your time with useless haggling. If they can do the deal-they will!! Very satisfied REAL customer!! More

I originally went to a Mazda dealer closer to my home and was disgusted by the "service" of the sales rep (Come on Buddy.. We've got good deals for you!). When I arrived at Tustin Mazda (OC Mazda), I was was disgusted by the "service" of the sales rep (Come on Buddy.. We've got good deals for you!). When I arrived at Tustin Mazda (OC Mazda), I was greeted warmly by Sammy. I didn't feel that he was a shark that was ready to take a bite out of me or a vulture hovering overhead. Instead, Sammy listened to my questions, answered them quickly and confidently and understood my shopping situation. (I told him that I wasn't driving away with a new car today... which I didn't.) He never made me feel pressured and actually gave me a good feeling about Mazda as well as Tustin Mazda. When I got home that night, I told my wife about my experience at Tustin Mazda and she was very intrigued. Long story short, we wound up getting two new cars (a CX5 and a Mazda3)! Great experience all the way around! I would DEFINITELY recommend Sammy and Tustin Mazda to anyone looking for a great deal and great service! More

Came to Tustin Mazda dealer on a Sunday late afternoon from Rancho Cucamonga after unsuccessfully dealing with a "local" Mazda dealer, and one that we previously bought several cars from but couldn't offe from Rancho Cucamonga after unsuccessfully dealing with a "local" Mazda dealer, and one that we previously bought several cars from but couldn't offer us any reason to buy from them. Luckily, we had the good fortune of having Shaun as a salesman. He was so patient, so informative, so knowledgeable about the products he sells .. (and this is, mind you, on a Sunday evening!) We ended up with the car and payment we wanted and the entire process was smooth and effortless. Big Mike in Finance was very helpful in offering different options and explaining things we hadn't considered. I can't say enough good things about this dealership... the guys are the best and we'll definatley be going back when looking for another car!! More

I've inquired for a used 2011 Ford Fiesta and Ozzie Rios called me the following day. I told him that I was at work with no available transportation to get to the dealership since I take the Metrolink to w called me the following day. I told him that I was at work with no available transportation to get to the dealership since I take the Metrolink to work. He volunteered to drive the car to my work place in Irvine so that I was able to test drive it during my lunch hour. I liked the car, took photos, and told him that I'll talk to my wife and daughter later that night. After I got the OK from them, we decided on a price and picked up the car a few days after. I was in and out of the dealership in an hour without any stress or sales pressure. The staff was friendly and made the paper work process tolerable. I would definitely recommend Ozzie and Tustin Mazda to my friends, families, and colleagues. More