Tustin Mazda

Sammy was an excellent sales person. He made sure that he understood what our needs were for a new car, and he matched those needs perfectly with a lease for a new Mazda 6. I was extremely pleased with h he understood what our needs were for a new car, and he matched those needs perfectly with a lease for a new Mazda 6. I was extremely pleased with his service, friendliness, and helpfulness. We are repeat buyers from Tustin Mazda. I expect excellent service, and I received excellent service. Thank you Sammy!! More

This sale came about because a very fortunate confluence of events. First, we wanted to buy a sporty, roomy, zippy and reliable car to replace our 2009 gas-guzzling BMW 335i in gorgeous condition with only of events. First, we wanted to buy a sporty, roomy, zippy and reliable car to replace our 2009 gas-guzzling BMW 335i in gorgeous condition with only 34K miles on it. (We've just moved from Chicago and have never had to drive as much as we do around here!). Second, we did our research on Consumer Reports, Edmunds, Cars.com, and Yelp, and pretty much knew what we wanted: based on a couple of internet quotes and CR pricing, we wanted a 2014 s-Touring Mazda 3 for somewhere around $25.5K. Third, we really didn't want to play the whole "haggle" game. To our way of thinking, we *want* the dealer to make money, as long as we don't get played or ripped off in the process. Car buying shouldn't be as difficult as some dealers make it. Initially, due to a mix-up, we went to Tuttle-Click Mazda in Irvine, where we test-drove a couple of cars and then decided to talk price with our (new and ignorant salesperson). We basically told her that we wanted her to give us her highest price for the (BMW) trade-in, her lowest price for the car, and the best finance deal possible. That's what everyone wants, right? Knowing that we had several guaranteed internet prices, she took our BMW keys (to have the car evaluated for trade-in), and came back 10 minutes later with the following offer: $26.1K (MSRP w/o destination charge) for the Mazda, $17K for the BMW (worth, at minimum $22K as a trade-in), and 5.8% APR for 60 months for the financing. Seriously? Our credit scores are over 800. Subsequently, she played the box-and-haggle game (with the sales manager acting as the "bad cop") a number of times, including the following: "What do you want your monthly payment to be?" "What do you want to get for your trade-in?" "What do you want the price of the Mazda to be?" "Do you know that we had a BMW just like yours in here a month ago, and all we could get for it was $17K?" And so on. And despite being asked on three different occasions, she refused to give our keys back to us. Finally, we told her, "We've explained to you what we want. We want our keys back now and we want your best numbers. You have five minutes to get them to us." She came back with our keys and some BS numbers, and we thanked her for her time and started to walk out. Of course, she and her sales manager followed us out to our apparently crappy BMW ("My appraiser is never off by that much; you just won't get more than that for the BMW," the sales manager said.), insisting we could make a deal of some sort. Yeah, I don't think so. Subsequently, we went a quarter-mile down the road to Carmax, where we were offered $22K for our BMW. Sold! The next day, I wrote an email to Tustin Mazda's internet division, explaining what we wanted and how we wanted it (i.e., fair price and no BS haggling stuff). I asked if this could be accomplished there. Jim Feinstein, the internet division head, assured us that it could be done. So, despite our anxiety, we took the trip there. Everything went smoothly and as promised: No hard sells, no bait-and-switches, no jerking around. It was a pleasure dealing with Jim from start to finish. He was patient, fair, and honorable (a word I typically wouldn't use to describe a car salesman). I wouldn't hesitate to deal with him or with Tustin Mazda again. We are now the owners of a soul red 2014 s-Touring Mazda 3, and we couldn't be happier! Zoom zoom! Thanks, Jim and Tustin Mazda! More

I recently purchased a CX-5 Touring from Sammy and I couldn't be happier with the experience! Sammy was very kind, thoughtful and helpful throughout the process. I got a great price on the car. I also g couldn't be happier with the experience! Sammy was very kind, thoughtful and helpful throughout the process. I got a great price on the car. I also got the exact interior and exterior color I wanted (beautiful navy blue) which Sammy had imported into their dealership in less than 24 hours as they didn't have one in stock. The whole process was a refreshingly honest and smooth experience for me! More

I dread buying a new car. My average is every 10 years, I hate it so. The first time I walked into Tustin Mazda, Sammy helped me. He was very friendly and supportive, even though I was tired of looking a I hate it so. The first time I walked into Tustin Mazda, Sammy helped me. He was very friendly and supportive, even though I was tired of looking at cars all day. We took a test drive in a Mazda3 and he was very informative. It was a short visit, but I returned a few days later and test drove the car again and another. He explained everything again, very patiently. A week later I came back and he was just as enthusiastic about helping me with ANOTHER test drive! I choose the Mazda3 because it had everything I was looking for without having to buy things I didn't want. I chose the s-Touring for the higher HP engine without having to buy a moonroof. This was the first time my total car buying experience was practically painless. There was no pressure from Sammy, only answers to my countless questions. I was very excited by my purchase when I drove the new car off the lot! More

My wife and I were on vacation from Arizona and had car trouble. I worked with Sarah and she made an unpleasent time a whole lot better and less stressful. She even called later that day hoping we were hav trouble. I worked with Sarah and she made an unpleasent time a whole lot better and less stressful. She even called later that day hoping we were having a good time. If we lived in southern California we would take our car their and buy their. More

I always conduct my car-buying in the following way: I do my homework on what constitutes a fair price to pay; I collect written quotes from dealers via email; and then I select the best quote and walk on th my homework on what constitutes a fair price to pay; I collect written quotes from dealers via email; and then I select the best quote and walk on the dealer's lot with my deal in writing and in my hand. I was in the market for a 2014 Mazda6 for my son. And, following my car-buying protocol, I received a quote from Jim Feinstein at Tustin Mazda. I was immediately impressed with several things: Jim wrote that he would sell me the car at invoice cost. Period. He played no games; did not attempt to tempt me with incentives for which he did not know if I qualified (several dealers did do this); never pressured me (some others did this too, like "come in today and save more"); and he never tried to up-sell me. In fact, after I told him that the car was for my son, and would be my 21 year-old son's first new car purchase, Jim made wise suggestions about how to structure the deal so that we could start to build my son's personal credit rating. As it turned out, I received a couple of lower quotes than Jim's. But I had decided that I wanted to do business with him and gave him the opportunity to match my best deal. He did so and we drove over 35 miles (past other Mazda dealers, including our home town dealer) in order to make the deal with Jim. Our experience at the dealership was easy. We met Jim and immediately felt welcome and comfortable. He is warm, friendly and knowledgeable. He NEVER tried to up-sell us when we were there, or to re-negotiate our deal (again, I've experienced that elsewhere). And he was very interested in my son, his understanding and comfort with the car, the deal, and the dealership. Jim even invited my son to stop by and "let them" wash his car. I really appreciated Jim directing his attention to my son, who is buying the car, and not to me (the father who had orchestrated the deal, but who was at that point, just "along for the ride"). The rest of the folks at Tustin Mazda were all friendly, helpful and warm. For example, I lost count of the times that Jim or a colleague offered us something to eat or drink, which began as soon as we walked into the showroom. All-in-all, we had a delightful experience with Jim Feinstein and with Tustin Mazda. We would recommend both without reservation. More

I was so pleased with Tustin Mazda. Not only did they NOT put pressure on me in purchasing a vehicle (like most dealers), they were there to listen to my financial situation and help bargain with me. Ted (th put pressure on me in purchasing a vehicle (like most dealers), they were there to listen to my financial situation and help bargain with me. Ted (the sales guy) was so wonderful and welcoming along with everyone else there. They treated me like a family member, so I will definitely recommend them again and again, and lets just say AGAIN!!! THANKS TUSTIN MAZDA!!!!! More

Our family rates OC Tustin Mazda 5 Stars!!!! This is the third car we have bought from John Patterson. He is the definition of a class act. John is always at the dealership providing food, a fun environment third car we have bought from John Patterson. He is the definition of a class act. John is always at the dealership providing food, a fun environment and impeccable customer service. Shaun McCray is shining example of John's leadership in action. Shaun made our experience fun, informative and exciting. He answered all our questions and gave us a hands-on detailed overview of the car and all the new features. The entire team at OC Tustin Mazda goes above and beyond their "job description", they truly love what they do and they do it extremely well. Thank OC Tustin Mazda- Kelly, Jane and Mike. Newport Beach, CA. More

This dealership was very professional and courteous. I was helped by Kevin Keogh who displayed extreme knowledge and consistent advise into making a vehicle purchase that was right for me, without being p was helped by Kevin Keogh who displayed extreme knowledge and consistent advise into making a vehicle purchase that was right for me, without being pushy. I also met the owner John Patterson who was also very professional and comforting. All in all, it was a great experience and Kevin Keogh was an outstanding sales person. I would highly recommend Mr. Keogh and refer anyone to the OC Tustin Mazda dealership again!!!! More

I absolutely love this dealership. They were very friendly and kind. The sales person I worked with, Ted, was amazing helping me through the day. I called this morning Apr 15 13, and walked out the d friendly and kind. The sales person I worked with, Ted, was amazing helping me through the day. I called this morning Apr 15 13, and walked out the door the same evening. This was my first time buying a car for myself and I couldnt be happier. More