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Tustin Lexus

Tustin, CA

Overview
Employees
Reviews
Vehicles
4.8
1,416 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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45 Auto Center Dr

Tustin, CA

92782

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Showing 1,416 reviews

March 15, 2025

Great service and Paul was excellent. I was kept informed throughout the whole process and was aware of progress on my car. More

by Meena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
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Mar 17, 2025 -

Tustin Lexus responded

Hi Meena, we're happy you found Paul to be so supportive during your experience here at Tustin Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 15, 2025

Tustin Lexus staff take pride in their work. My service advisor was wonderful! I would have given a 5 star but their inventory was off which caused a delay in completing my service. More

by mal2you
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Palacio
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Mar 17, 2025 -

Tustin Lexus responded

Hi, thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. General Manager solszewski@advantagecars.com

March 15, 2025

Thorough and fast. Just what I wanted. They cleaned the car even though I didn’t expect it to More

by Cgalindo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
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Mar 18, 2025 -

Tustin Lexus responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 15, 2025

Excellent customer service. Look forward to coming back. Will see you soon. Thanks for the service. More

by Danny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
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Mar 18, 2025 -

Tustin Lexus responded

Hello Danny, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

March 14, 2025

Great customer service! The staff treated me very professionally! I would highly recommend Tustin Lexus to anyone! More

by fishermanronk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaime Martinez , Patrick Garland, Matt
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Mar 18, 2025 -

Tustin Lexus responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

March 14, 2025

Well organized and good services. Very nice workmanship. Nice and clean facility. Work done within time promised More

by ginajeve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sungha (Paul) Kim
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Mar 16, 2025 -

Tustin Lexus responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 13, 2025

Great experience. Take my suv for maintenance and it was complete today Steve Rivera did fantastic job.. More

by kmaguirre1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
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Mar 16, 2025 -

Tustin Lexus responded

Hi, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!

March 13, 2025

Everything went as promised. Service is consistently excellent, which is why I continue to return. More

by tlroberts61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2025 -

Tustin Lexus responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 13, 2025

I have been taking my 08 GS 350 to Tustin Lexus from day one. I have experienced great & courteous service since the start. More

by rotsu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massuchi
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Mar 15, 2025 -

Tustin Lexus responded

Hi, we are very happy we could provide you with a positive experience! We hope you have a great day!

March 12, 2025

Very rude - behavior of sales person and the sales director is either you take it or leave it attitude The sale was with full down payment still the sales person insisted in checking credit score on More

by vakunuri
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chad the sales person
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Mar 15, 2025 -

Tustin Lexus responded

Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Ray Wood General Manager Tustin Lexus Office 714.544.4800 wwood@tustinlexus.com

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