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Tustin Lexus

Tustin, CA

Overview
Employees
Reviews
Vehicles
4.8
1,554 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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45 Auto Center Dr

Tustin, CA

92782

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Showing 1,554 reviews

May 23, 2025

My saleswoman Alena was knowledgeable and courteous, very professional. My purchase was easy, everything was explained thoroughly. Best experience in buying a car. When I picked up my car the young man was More

by Rosie Duenas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alena
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May 25, 2025 -

Tustin Lexus responded

Hi Rosie, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. We hope you have a great day!

May 23, 2025

Antonio Romero was the service rep who helped me. He was very respectful, knowledgeable and explained everything that was going to be done very fully. More

by Tskroy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Romero
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May 24, 2025 -

Tustin Lexus responded

Hi Tskroy, we're happy you found Antonio to be so supportive during your experience here at Tustin Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 23, 2025

Very happy with my service, which is Tatiana help me very happy with my car More

by liendinhstar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana
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May 24, 2025 -

Tustin Lexus responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 22, 2025

The dealership was great…. Antonio was very helpful. They got the service done on time . More

by Ajsolevi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio
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May 24, 2025 -

Tustin Lexus responded

Hi, we're happy you found Antonio to be so supportive during your experience here at Tustin Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 22, 2025

Good customer service. Sales staff needs little more training. Need to pay more attention to customer. More

by Vipul46
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I did not work with this person . No comment
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May 24, 2025 -

Tustin Lexus responded

Hi, we appreciate your feedback and understand any frustration this may have caused. If there is anything we can do to regain your trust, please do not hesitate to reach out to us. We would like to hear more about the details of your experience and how we can improve in the future. General Manager jnegrete@Group1Auto.com

May 22, 2025

I think the service of Tustin Lexus is excellent! I am always satisfied with all the staffs. More

by Kate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve
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May 24, 2025 -

Tustin Lexus responded

Hi Kate, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 22, 2025

Steve the service representative was wonderful, thumbs up Steve friendly guy and very helpful smile More

by Smiley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve in service
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May 22, 2025 -

Smiley responded

Great service representative Steve makes sure you’re happy with the service , goes over and beyond to satisfy customers. Regina Es350😊

May 22, 2025

Best dealership ever. Have been coming here for years. Sales/service personnel are amazing. See Steve for services. He’s knowledgeable, detail oriented, and overall great More

by cherryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve R
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May 24, 2025 -

Tustin Lexus responded

Hi Cherryl, we're happy to hear you had such a positive experience with Steve! Please don't hesitate to reach out if there's anything additional we can do for you.

May 20, 2025

Mr Palacious is outstanding. He helped us every step through a very expensive and extensive service issue. Thanks! 350 has a gasket leak issue esp 2016 model. More

by Lexus RX 350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Palacious
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May 21, 2025 -

Tustin Lexus responded

Hi, thanks for your praise and kind comments about Palacious. Feel free to reach out to us if you need anything. Have a wonderful day.

May 20, 2025

Worlds greatest dealership ever. Service is excellent and the employees go out of their way to assist you. Special thanks to Steve Rivera for all of his help. More

by irhoste
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
Report | Print
May 22, 2025 -

Tustin Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to Steve here at Tustin Lexus! We are always more than happy to assist you if anything else comes up. Take care!

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