Tustin Lexus

My service advisor Steve was awesome along with the technician. I got feedback on issues right away and my car was finished when they said it would be. They offered a loaner as well which was neede technician. I got feedback on issues right away and my car was finished when they said it would be. They offered a loaner as well which was needed today and I really appreciated it. More

Very much appreciate the organized manner in which they operate. Good communication and quick response. operate. Good communication and quick response. More

Rex, our sales person and advisor was excellent in applying knowledge of product and customer relations! My wife and I were very comfortable at every point of the process of buying a vehicle site unse applying knowledge of product and customer relations! My wife and I were very comfortable at every point of the process of buying a vehicle site unseen. Our only regret was purchasing a catback exhaust on our new GX 550 which is very annoying inside the cabin at every level. Thanks to Rex for being our salesperson every step of the way and providing us insight of the GX 550! More

Staff was very helpful and went the extra mile to take care of us and patiently help us through the process of purchasing a vehicle. We are grateful to Savannah and Patrick for their assistance in the pro care of us and patiently help us through the process of purchasing a vehicle. We are grateful to Savannah and Patrick for their assistance in the process and we are really enjoying driving our new car.. More

The dealership and service department are great. Steve in service was very helpful and professional. Steve in service was very helpful and professional. More

Very friendly people in all areas of the Tustin Lexus business services. Personal approach for sales, low pressure approach by our salesperson, Eddie, was very much appreciated. He was helpful, informati business services. Personal approach for sales, low pressure approach by our salesperson, Eddie, was very much appreciated. He was helpful, informative and provided very helpful information that made our decision to buy a new car. More

Was provided loaner car, but was told it should be ready about 1 1/2 to 2 hours. I decided to stay in the area, as home was over 40 minutes away. Came back to dealership about 3 hours later and didn’t get about 1 1/2 to 2 hours. I decided to stay in the area, as home was over 40 minutes away. Came back to dealership about 3 hours later and didn’t get car for over another hour. Total time was about 4 hours. Too much wasted time. All employees were very apologetic, but would rather them tell me to pick up tomorrow. Previous appointment was another delayed time. More

Accommodating and ready to answer the customers inquiries in the car pricing and features added to the car in the car pricing and features added to the car More

I was sent a discount coupon in a email for a synthetic oil and filter change for $59.95 but when I got to the dealer the price was $69.95. It was explained that the lower price was for a 4-cylinder engin oil and filter change for $59.95 but when I got to the dealer the price was $69.95. It was explained that the lower price was for a 4-cylinder engine and I have a V6. No where in the coupon did it specify a difference in the number of cylinders in the engine. So the dealer nicked me for an extra $10. I guess that’s just how they roll these days. More

Joseph and the Tustin Lexus Team were responsive, courteous, and very professional. Joseph listened to want we wanted and followed through to find our new Lexus. courteous, and very professional. Joseph listened to want we wanted and followed through to find our new Lexus. More