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Tustin Lexus

Tustin, CA

Overview
Employees
Reviews
Vehicles
4.8
1,436 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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45 Auto Center Dr

Tustin, CA

92782

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Showing 1,436 reviews

November 13, 2024

Bring my car to Tustin Lexus has always been a good experience. Daniel was my Service Representative today. Daniel kept me abreast and informed from the start to the completion of my car’s servicing. More

by gillamsk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Kim
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Nov 14, 2024 -

Tustin Lexus responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 13, 2024

Great communication throughout my service done here and Tustin Lexus! Evan provided my services and was transparent throughout the entire process. Thanks! More

by Lexusrx350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
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Nov 14, 2024 -

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 12, 2024

Chad Irvin was very helpful and knowledgeable! Finance gentleman was very knowledgeable and helpful as well! Thank you! More

by Sstickler52
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Irvin,
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Nov 14, 2024 -

Tustin Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to Chad here at Tustin Lexus! We hope you have a great day!

November 12, 2024

Not only did Tustin Lexus have the GX 550 Overtrail that I wanted (in transit), but they were able to get it to me in less than a week from time of deposit when other dealers were telling me I’d have to wai More

by Brian H.
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Abel Ou
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Nov 14, 2024 -

Tustin Lexus responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 12, 2024

Very customer focused. Rick has supported my car maintenance for years!! Thank you very much Rick! More

by Ldub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
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Nov 13, 2024 -

Tustin Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to Rick! Feel free to reach out to us if you need anything. Have a wonderful day.

November 11, 2024

My car is running great after my oil change. I went to the dealer because they wash your car after the service, but the scheduler talked me out of it because they were so busy. Im only a little More

by Sydney Patten
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Iman Azimi, Rick Massucci, Derek Kincebach
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Nov 18, 2024 -

Tustin Lexus responded

Thank you for your feedback and I appreciate you bringing this to my attention. We aim to provide the best quality of service for our customers so I apologize that we were unable to wash your vehicle at your last visit. If you're willing I would like the opportunity to learn more about what happened and work towards preventing this from happening in the future. Please contact me at the information provided below and I look forward to speaking with you. Ray Wood General Manager wwood@tustinlexus.com

November 10, 2024

Tustin Lexus has always gone above and beyond my expectations. Thank you for your attention to detail and genuine are for my needs. More

by jeremyharris25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Nguyen
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Nov 12, 2024 -

Tustin Lexus responded

Hi, thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care!

November 09, 2024

Randy the sales manager is most unprofessional person in the car industry that I met!! I won't be buying a car there ever again!! More

by drew.luvs2moto
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Randy the sales manager.
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Nov 12, 2024 -

Tustin Lexus responded

Thank you for bringing this to my attention and we appreciate the feedback. I apologize for the unprofessionalism that you encountered. I would like the chance to make this right and earn your business. Please contact me at your convenience and I'll be glad to help. Ray Wood General Manager wwood@tustinlexus.com

November 09, 2024

Salesperson Jaime Martinez was trying EVERY excuse in the book not to include complimentary window tinting even when I was purchasing a $100K+ SUV. Didn’t have this experience that Audi south coast, crevier More

by Lexus owner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jaime Martinez
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Nov 14, 2024 -

Tustin Lexus responded

Thank you for bringing this to my attention and I appreciate the feedback. I am sorry to hear about the negative service that you endured during your car buying experience. We strive to provide the best quality of service for our customers so this should not have happened. If you are willing I would like the opportunity to learn more about what happened. Please contact me at the information listed below and I'll be happy to help. Ray Wood General Manager wwood@tustinlexus.com

November 09, 2024

Very good service. Easy to do business. Guillermo was very helpful as well as finance More

by PKrueger
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guillermo
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Nov 12, 2024 -

Tustin Lexus responded

Hello, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Tustin Lexus

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