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Tustin Lexus

Tustin, CA

Overview
Employees
Reviews
Vehicles
4.8
1,239 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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45 Auto Center Dr

Tustin, CA

92782

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Showing 1,239 reviews

June 28, 2024

Worst service. Apart for being rude the service advisor only tried to ripped me off. They advertised a service price on line and would not give to you there. Only t More

by moises
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Korean Guy
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Jun 28, 2024 -

Tustin Lexus responded

Moises, I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered with our service advertisement, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Ray Wood General Manager wwood@tustinlexus.com

June 19, 2024

Horrible experience— proceed with EXTREME CAUCTION! Went to this place for a service on my vehicle. In my opinion, the “service advisor” was very rude. More

by User Comment
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick Massucci
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 06, 2024 -

Tustin Lexus responded

User Comment, I apologize for the delay in my response, but I appreciate you notifying me about this matter. I’m sorry to hear that the service you received from your service advisor did not meet your expectations. I’m committed to making things right and regaining your trust as a valued customer. Could you please get in touch with me? I would like to hear more about this and to find a resolution. Thank you, and I will look forward to hearing from you. Ray Wood General Manager wwood@tustinlexus.com

June 18, 2024

Same day service appointment. Rick was professional, quick to let me know when job was complete. Will come back again. Overall, good experience. More

by RickW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2024 -

Tustin Lexus responded

Hi, thanks for your praise and kind comments about Rick. We look forward to your next visit! Take care!

June 18, 2024

Very professional and efficient in both the sales and finance departments. I have not yet used service, but I will with confidence. More

by Bigh90670
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Howe and Greg in finance
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Jun 19, 2024 -

Tustin Lexus responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

June 18, 2024

Got a great car for an ok price. The manager wasn’t willing to make a better deal on a cash offer, which was disappointing and also wouldn’t come out to negotiate with us. Considerin More

by Delo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Savannah
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Jul 01, 2024 -

Tustin Lexus responded

Thank you for bringing this to my attention. I apologize for this negative sales visit experience with us. I would like an opportunity to fix this and to earn your business, please contact me at wwood@tustinlexus.com. I look forward to speaking with you. Ray Wood, General Manager

June 17, 2024

Excellent service and appreciate the fast/professional service. Thank you Anthony and Paula. Thank you More

by Anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2024 -

Tustin Lexus responded

Hi Anthony, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 16, 2024

Good impression for first time at this dealer, I will be back for my next service. More

by Thuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Nguyen
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Jun 17, 2024 -

Tustin Lexus responded

Hi Thuy, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 15, 2024

Customer friendly, great service and fast! Always able to make an appointment that fits my schedule!!!! More

by pwihongi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge
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Jun 16, 2024 -

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 14, 2024

We had very pleasant experience buying a car at this dealership! No complaints. Everyone was very nice and knowledgeable! More

by kimhoushar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randy, Rex , Natasha
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Jun 15, 2024 -

Tustin Lexus responded

Hi, thank you for taking the time to leave a review for us at Tustin Lexus. We're happy we could meet your expectations! We hope to see you soon!

June 13, 2024

Pleased with attention and willingness to discuss my engine issue,loaner while repaired. Faithful Customer. More

by dt424642
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
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Jun 15, 2024 -

Tustin Lexus responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

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