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Tustin Lexus

Tustin, CA

Overview
Employees
Reviews
Vehicles
4.8
1,239 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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45 Auto Center Dr

Tustin, CA

92782

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Showing 1,239 reviews

July 24, 2024

All staff were extremely welcoming and helpful, they treated both my car and I with great care. More

by jcuevas2103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge
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Jul 26, 2024 -

Tustin Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. We are always more than happy to assist you if anything else comes up. Take care!

July 23, 2024

The service is well received. The technician adviser is well knowledgeable and helpful. I will have my car serviced here next time! More

by michael.wanglei815
Recommend Dealer
Yes
Employees Worked With
Jorge A. Buenrostro
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Jul 24, 2024 -

Tustin Lexus responded

Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

July 23, 2024

Love going to Tustin Lexus, they are all nice and you can trust them to get the job done More

by Mb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
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Jul 26, 2024 -

Tustin Lexus responded

Hi, thank you so much for your positive comments about Tustin Lexus! We look forward to your next visit! Take care!

July 23, 2024

Great experience , highly recommend. I was able to get the car I wanted and sales and finance rep were fantastic. More

by J.gosztyla
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kay Lee Gordon
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Jul 26, 2024 -

Tustin Lexus responded

Hi, we're glad you had such a wonderful experience with us! Thanks for the recommendation, and have an amazing day!

July 22, 2024

Staff are helpful. Coffee is offered. Nice and comfortable waiting room. It’s easy making appointments. More

by Tqtang2017@gmail.com
Recommend Dealer
Yes
Employees Worked With
Evan N
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Jul 26, 2024 -

Tustin Lexus responded

Hi, your satisfaction is our top priority. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 20, 2024

Evan exemplifies customer service , treating all customers like family. It is because of him alone that we will only get our car serviced by Tustin Lexus. More

by Audiguy2019!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
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Jul 22, 2024 -

Tustin Lexus responded

Hi, thanks for your praise and kind comments about Evan. Feel free to reach out to us if you need anything. Have a wonderful day.

July 19, 2024

My man, Nick does an awesome some helping me with all my need’s. Thank you More

by Luis_ramirez0517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
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Jul 21, 2024 -

Tustin Lexus responded

Hi, we're happy to hear you had such a positive experience with Nick! Feel free to reach out to us if you need anything. Have a wonderful day.

July 19, 2024

Services are very good , waiting room is very comfortable, doing is very quick, checking is past More

by lamtren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2024 -

Tustin Lexus responded

Hello Lamtren, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

July 19, 2024

My problem isn’t with Tustin Lexus . My problem is trying to call and speak to a person and only being able to reach a call center. No one there to help and it makes for horrible custome More

by lori.rosenberg
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derek Kincebach
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2024 -

Tustin Lexus responded

lori.rosenberg, Thank you for your feedback about this lack of communication, this should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team so that similar situations can be addressed and prevented in the future. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Ray Wood General Manager wwood@tustinlexus.com

July 18, 2024

Derek, is great as a service advisor and helping us out Also A great person too More

by jwhates
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 20, 2024 -

Tustin Lexus responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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