Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Tustin Lexus
Tustin, CA
1,430 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,430 reviews
January 28, 2025
The service Jonathan Yiao provided was outstanding. He was very professional and very patience with us as we decided which vehicle. We appreciated his honesty and helping us through the process of buyi He was very professional and very patience with us as we decided which vehicle. We appreciated his honesty and helping us through the process of buying our new car. Which we love. A special thank you to Jonathan for everything he did for us. We will keep in touch and recommend him to family and friends. More
by Lstansbury60
Employees Worked With
Jonathan Yiao
December 04, 2024
i had a great experience with Brett and this dealership for the wonderful service they provided me! Brett made sure I was always taken care of and got me a great deal on one of their sedans! I felt like he for the wonderful service they provided me! Brett made sure I was always taken care of and got me a great deal on one of their sedans! I felt like he was fighting for me the whole time and only cared about getting me a great deal. brett is my guy and i’ll definitely be coming back in the future! More
by xvimango
Employees Worked With
Brett, Greg
December 02, 2024
1. He dealer did not offer the Costco Auto Program discount per contract with Costco for model NX 350h. Reason for not fulfilling the deal: low inventory (if we didn't want to buy at regular price, discount per contract with Costco for model NX 350h. Reason for not fulfilling the deal: low inventory (if we didn't want to buy at regular price, others would). 2. False advertisement of the Prepaid Maintenance package. The sale manager did not provide the detailed job description in each service (e.g. 5K, 10K, 15K, etc.) when being asked to provide the documents. Instead, he talked about all the items that would be performed on the car when it is in the shop. However, when comparing the actual job description for each service on Lexus website, the information is different from what were told by the sale manager. In addition, the sale manager did not inform us about additional cost when increasing the Resistall 360 package from 3 years to 7 years. He said he did it as a favor to us. We ended up canceling both packages since we felt like we were cheated into buying them in the first place. Bad experience overall. More
by Vince Vo
Employees Worked With
Greg Lawson
