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Tustin Lexus

Tustin, CA

Overview
Employees
Reviews
Vehicles
4.8
1,836 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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45 Auto Center Dr

Tustin, CA

92782

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Showing 1,836 reviews

October 17, 2025

Excellent service and very helpful to answer my questions about replace water pump and three rubber pipes More

by albert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2025 -

Tustin Lexus responded

Albert, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

October 16, 2025

My advisor Joseph was very sociable and helpful. He helped me out immediately and I was done in no time. More

by shihWen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph DiThomas
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Oct 20, 2025 -

Tustin Lexus responded

Hi Shihwen, we're happy you found Joseph to be so supportive during your experience here at Tustin Lexus. If you have any further questions, please give us a call. We're always happy to help!

October 16, 2025

My service technician was Jack, very helpful and attentive. Service took longer than expected but Jack kept checking on me and updating on the progress More

by carla
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack
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Oct 19, 2025 -

Tustin Lexus responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 16, 2025

After a "misunderstanding" regarding MSRP was ironed out, it was smooth sailing with the purchase. You'll have to expect to be force fed the protective coating: my car was still in transit and I was told I More

by edelweys
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tatiana Hassan, "Lisa", Chase Coyle, Chad Irvin, Edward Hwang, Patrick Garland
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Oct 20, 2025 -

Tustin Lexus responded

Hi, we appreciate your honest feedback! If you have any further questions, please don't hesitate to reach out!

October 16, 2025

As always the service was excellent, special thanks to Rick M for his attention Peggy Olrich More

by polrich21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick M, service tech
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Oct 20, 2025 -

Tustin Lexus responded

Hi, we're happy you found Rick to be so supportive during your experience here at Tustin Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 15, 2025

Everyone was very helpful especially the salesman I worked with Jacob he answered all my questions. More

by rcdepalma
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob, Frank and Lizzie
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Oct 17, 2025 -

Tustin Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Tustin Lexus! If you have any further questions, please don't hesitate to reach out!

October 15, 2025

Alex replaced my loaner car with a smaller 1 because recent surgery made it difficult to get in and out. More

by Susan Babos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2025 -

Tustin Lexus responded

Hello Susan, we're happy you found our staff Alex to be so supportive during your experience here at Tustin Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 14, 2025

The cleanest service bay I seen in 50 years. The cost estimates were completely accurate for the service provided. More

by wobuch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick in Service.
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Oct 15, 2025 -

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 14, 2025

I went in for an oil change and I left with a new car. The experience was seamless and everyone made me and my guy feel welcome and at ease throughout the process. Thank you Derek, our maintenance expert, More

by Dahl197
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett
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Oct 17, 2025 -

Tustin Lexus responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Tustin Lexus! Please don't hesitate to reach out if there's anything additional we can do for you.

October 14, 2025

Tustin Lexus provided me with a comfortable place to purchase an automobile. The atmosphere is very customer friendly as I was able to shop without pressure. More

by Agentross21
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Savannah Ruelas
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Oct 17, 2025 -

Tustin Lexus responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Tustin Lexus! Until the next time we meet, take care!

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