Tustin Lexus

I went in for oil change and there wasn't any heavy pressure to do anything else, they told me the problems and when I told them I'll fix it later nobody tried to pressure me which is something I appre pressure to do anything else, they told me the problems and when I told them I'll fix it later nobody tried to pressure me which is something I appreciate More

Evan Nguyen was the Tustin service representative who provided excellent service. Also, I appreciated the video, which showed me the unexpected extra work recommended. provided excellent service. Also, I appreciated the video, which showed me the unexpected extra work recommended. More

At Lexus-Tustin i made an appointment with Lexus Advisor- Evan Nguyen who I had seen before for my Lexus maintenance. I requested an oil change and asked him what he recommended other maintenance he Advisor- Evan Nguyen who I had seen before for my Lexus maintenance. I requested an oil change and asked him what he recommended other maintenance he would recommend. We agreed on a transmission and Water Pump which the technician found leaking. I respected Evan recommendations and trusted his maintenance recommendations, The dealership technician and Evan I could always count on them to do an excellent job! Evan is an excellent advisor and always approaches customer clients in a professional manner! I will always come to Tustin Lexus and Evan for my auto maintenance! Russ Rinella More

Best Lexus dealer in town! Super friendly! It is a pleasant experience! Will definatly doing business again! Super friendly! It is a pleasant experience! Will definatly doing business again! More

Brett Moore is the man! No xx and genuine. Super helpful! Was very transparent and wasn’t a pushy jerk at all. Worked with my numbers. Made sure all my questions were handle No xx and genuine. Super helpful! Was very transparent and wasn’t a pushy jerk at all. Worked with my numbers. Made sure all my questions were handled and I was satisfied. Thanks Brett. More

Customer service was good until we signed. After that K'lee didn't give finance the information. Finance was a mute after I refused the extended service plan... lol... I would give the dealer After that K'lee didn't give finance the information. Finance was a mute after I refused the extended service plan... lol... I would give the dealer one star, but the girl that helped at the end was awesome. There was a number of things missing. Extra key, floor mats, removable jbl speaker, cargo net. She called K'Lee (K'lee left without thanking us for the business) to find out where they were. The only thing the had was the extra key. My wife and I bought two cars this day, and we both agree, we will never buy another car here again. We wont suggest Tustin Lexus to our friends and family. Hopefully, they will work on their customer service. I know dealerships rely heavily on NPS scores. More

I was lied to twice about vehicle and I will never go back to Tustin Lexus .. back to Tustin Lexus .. More

Polite and prompt service. Never had a problem at this dealer. Have been coming back for at least 4 years Never had a problem at this dealer. Have been coming back for at least 4 years More

The inspection fee($1000) is way too high, should be lower than half or less lower than half or less More

My first service experience here makes me question whether I shall come back. Seems understaffed. I had appointment at 1pm and came 10 minutes earlier but still waited 23 minutes approximately in 90 d whether I shall come back. Seems understaffed. I had appointment at 1pm and came 10 minutes earlier but still waited 23 minutes approximately in 90 degree heat to have someone assist me in service line queue. Oil change and 75k service done without issue and video inspection appreciated however very little communication regarding completion of service, I was worried that service center would be closed and inquired 3.5 hours later if car was done and it was. First time I have had to ask at a Lexus dealer. Picked up car but was still brought to me with plastic seat covering thrown in passenger seat and other misc service tagging still left inside. More