Tustin Lexus

Jack was great to deal with! He provided excellent customer service and kept me updated. Would recommend! He provided excellent customer service and kept me updated. Would recommend! More

Very responsive. Excellent customer service. I was sitting in a chair, waiting for my daughter to talk to the service person and one of the employees asked me if I’d Excellent customer service. I was sitting in a chair, waiting for my daughter to talk to the service person and one of the employees asked me if I’d like a bottle of water. I appreciate that kind of attention. Finished my service in the time promised and with a good explanation of what was done to my car. I’ll be sure to return to this dealer for service. More

Easy to make an appointment, Derek got me in and out. Super pleased with the service. Super pleased with the service. More

We had a very good experience with Tustin Lexus. We had to wait until the car was made to make the purchase. The paperwork process was seamless. The communication was outstanding. The delivery a We had to wait until the car was made to make the purchase. The paperwork process was seamless. The communication was outstanding. The delivery and technical instructions were very thorough. All in all, a very pleasant experience. More

Awesome fast service . Paul was Great!!!! I will be back for more service. Thank You Paul was Great!!!! I will be back for more service. Thank You More

Rick did an excellent job of addressing all my concerns and explaining everything, also text me explaining everything and advising me of needed repairs and costs. Picked up my vehicle and was greeted by J and explaining everything, also text me explaining everything and advising me of needed repairs and costs. Picked up my vehicle and was greeted by Jim, he found my RO and went over all the findings and recommended services, I was able to pay with him which was convenient! They brought my vehicle to the service drive for pickup and it had been washed and looked great! Everything was clean inside, everyone I dealt with was extremely professional and courteous! Dealership appearance was very clean and all employees dressed in nice recognizable attire! I was very impressed with this dealership, I will use them again and would recommend it! More

Steve provided excellent service. I will recommend him to friends and family. Thanks Steve for all your help. I will recommend him to friends and family. Thanks Steve for all your help. More

Jack was great. Explained everything well and was very friendly He called us promptly when the car was finished Explained everything well and was very friendly He called us promptly when the car was finished More

I’m so glad to have my car from Tustin dealer, they try to help me a lot and I really appreciate it. Finally, I got my car. to help me a lot and I really appreciate it. Finally, I got my car. More

Good customer service but that doesn't make up for the long waits. Always waiting for any service. Waited 30+ to get an Uber scheduled for pick up. Waited 20+ minutes to get my car pulled up to the front long waits. Always waiting for any service. Waited 30+ to get an Uber scheduled for pick up. Waited 20+ minutes to get my car pulled up to the front after it was done. Waited 3 hours for a routine service. More