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Tustin Lexus
Tustin, CA
1,430 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
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Showing 1,430 reviews
February 13, 2025
One thing we did not notice until after the service. When we are driving and comes to a stop and the engine keeps running to charge the battery then stops. When we start off the engine immediately sta When we are driving and comes to a stop and the engine keeps running to charge the battery then stops. When we start off the engine immediately starts running again. The engine runs between 90% & 95% of the time driving. With a hybrid this should not be happening. Another issue: My wife purchased the most comprehensive 10 year extended service agreement. It seems like this should cover an air conditioning condenser reservoir cleaning. We were quoted $199 for that service. We did not give permission to complete the work. More
by Ken Warfield
Employees Worked With
James Olsen
February 13, 2025
The dealer treated us well; he explained our options and found the car we were looking for and gave us a good deal. We always buy our cars at Tustin Lexus for that reason! found the car we were looking for and gave us a good deal. We always buy our cars at Tustin Lexus for that reason! More
by Hbryan
Employees Worked With
Boston
February 13, 2025
I live in Newport Beach, but I go to Tustin Lexus for my service since they make it worthwhile I had a horrible experience with Newport Lexus during the purchase of my car in and their poor service durin service since they make it worthwhile I had a horrible experience with Newport Lexus during the purchase of my car in and their poor service during the process and afterwards. I’m glad that I considered driving the extra mile to Tustin since it has been a great experience the past two years. More
by Sima P
Employees Worked With
Dennis Palacio
February 12, 2025
What an excellent car buying experience! Nicholas and Tim Jones in Sales were great and the finance manager was really awesome with getting me a better rate than what my credit union had app Nicholas and Tim Jones in Sales were great and the finance manager was really awesome with getting me a better rate than what my credit union had approved me for! More
by Camilo A
Employees Worked With
Other Employees :
didnt work with Ray, just Tim, Nicholas and Finance Mgr who was best!
February 12, 2025
Our car buying experience from Tustin Lexus was pleasant and hassle free. Everyone treated us with respect and kindness. and hassle free. Everyone treated us with respect and kindness. More
by Madhu
February 11, 2025
Service was flawless. Derrick was responsive and attentive to my rather urgent need. Needed a replacement key for my extra which was lost in the recent Eaton fire, Derrick was responsive and attentive to my rather urgent need. Needed a replacement key for my extra which was lost in the recent Eaton fire, More
by Merriiy
Employees Worked With
Derrick
February 10, 2025
The service rep Dan Palacio was excellent and very knowledgeable. The car service was completed on time. I will certainly refer my friends who own Lexus to visit Tustin Lexus for service and repairs knowledgeable. The car service was completed on time. I will certainly refer my friends who own Lexus to visit Tustin Lexus for service and repairs More
by kris
Employees Worked With
Daniel Palacio
