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Tustin Lexus

Tustin, CA

Overview
Employees
Reviews
Vehicles
4.8
2,110 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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45 Auto Center Dr

Tustin, CA

92782

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Showing 2,110 reviews

March 12, 2026

hybrid system stop light was on. Tustin Lexus replace the 12 volts battery. The only disappoint thing was AAA discount couldnt be applied. More

by herman.i
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wyatt
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March 11, 2026

Fast,friendly environment. Wyatt my service advisor as awesome and the dealership was clean and nice. More

by Sharonmay2082
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wyatt
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March 11, 2026

Good deals and staff but still took too long. Free coffee and hot water was appreciated More

by nnloh1122
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Bass
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March 09, 2026

The service I had today was fantastic. My advisor Jack Dayeh made me realize why I have been taking my gx470 here in Tustin since I purchased the vehicle new in 2006. I would and have re More

by Jgominsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack D
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Mar 12, 2026 -

Tustin Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

March 09, 2026

Tustin Lexus provides great customer service and technical service to keep my vehicle in top condition and ready for the road ahead. More

by TJDOONAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wyatt
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Mar 12, 2026 -

Tustin Lexus responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 06, 2026

Extremely well run dealership. I was impressed with all the employees I interacted with. The greeter was extremely courteous, service consultant, Alex was professional in his advic More

by JayHank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Velasquez
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Mar 07, 2026 -

Tustin Lexus responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Tustin Lexus! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 05, 2026

Alex was super cooperative, the oil change was done quickly, other inspections were performed and I got answers for my concerns. Thanks More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Velasquez
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Mar 07, 2026 -

Tustin Lexus responded

Hi Mike, we're happy you found Alex to be so supportive during your experience here at Tustin Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 05, 2026

Excellent service from start to finish. Tony was courteous, efficient, and got my vehicle back to me quickly. I’ll definitely be returning for future service needs. More

by sandra.a.fitzgerald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Mar 07, 2026 -

Tustin Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 05, 2026

The service advisor Wyatt Applebu is very open and honest person. He recommends only the really needed services. I would recommend this dealer to any friends. More

by wanghansing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wyatt Applebu
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Mar 07, 2026 -

Tustin Lexus responded

Hello, we're happy you found Wyatt to be so supportive during your experience here at Tustin Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 04, 2026

I came in with a confirmed appointment regarding the recall on my 2025 Lexus Es300h and the first service recommendation. Marina had advised me that the recall could take up to 4 hours to get the job do More

by ecornillez
Service Communication
Recommend Dealer
No
Employees Worked With
Did not get name.
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Mar 06, 2026 -

Tustin Lexus responded

Thank you for sharing your feedback. I’m very sorry for the inconvenience and frustration you experienced during your visit. You arrived with a confirmed appointment and expected your recall service to be completed, and we did not deliver the communication, clarity, or follow‑through you deserved. The delay, lack of accurate expectations regarding the recall, and the confusion around what to bring with you for the appointment were unacceptable. You should never have been left waiting without timely updates or proper alternatives, and I sincerely apologize. I reached out to you personally by phone to apologize and to better understand your experience. During our conversation, I also offered to valet your vehicle for the recall service should you consider giving us another opportunity. We would be glad to take care of the pickup and return to help make the process as smooth and convenient as possible. Your feedback is important and helps us improve our processes to prevent this in the future. If there is anything more we can do to assist, please feel free to contact me directly. ctetiva@group1auto.com my direct line :714/365-3250  Carl Tetiva Service Director Tustin Lexus

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