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Tustin Lexus

Tustin, CA

Overview
Employees
Reviews
Vehicles
4.8
1,674 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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45 Auto Center Dr

Tustin, CA

92782

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Showing 1,674 reviews

August 08, 2025

Jack is the best, listened to our concerns and helped us find a fix for our vehicle. More

by Twsautos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack dayeh
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August 08, 2025

I appreciate the effort that is always made to make the experience the best it can be. More

by PSTOVER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Mattes
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Aug 09, 2025 -

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 08, 2025

Very precise in checking out my car for problems and sending video of the proof More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack dayeh.
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Aug 09, 2025 -

Tustin Lexus responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 08, 2025

Friendly staffs in conveniently located at easy to access place. 1. Sales; friendly service with professional communication . 2: service . Offer hand, and execute needed items behalf of other colleague who More

by won.t.cho
Recommend Dealer
Yes
Employees Worked With
Alexander Matted
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Aug 09, 2025 -

Tustin Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 07, 2025

Derek was helpful and easy going. Assisted me with my service and followed up with me when my vehicle was done. Amazing service More

by Phil Hwang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
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Aug 09, 2025 -

Tustin Lexus responded

Hi Phil, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 06, 2025

Nice, patience, detail, professional, clean, A/C cold, passion, good coffee, will refer my friend to come again More

by Zhijuan777
Recommend Dealer
Yes
Employees Worked With
Jonathan Yiao
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Aug 07, 2025 -

Tustin Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

August 06, 2025

Tustin Lexus has efficient and knowledgeable staff. I was given a welcome greeting when I entered the dealership. Mr. Palacio patiently explained what my car needed; he also answered all my questions. More

by jean9092
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Palacio
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Aug 07, 2025 -

Tustin Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. If you have any further questions, please give us a call. We're always happy to help!

August 05, 2025

I feel that the dealership needs more friendly your contact when you walk in the door. It just seemed to me that especially with Jonathan. I wasn’t sure he was up-to-date on the car that I was looking More

by tcsmith10871
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ray Wood
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 06, 2025 -

Tustin Lexus responded

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with us did not meet your expectations in terms of knowledge and friendliness. We pride ourselves on providing exceptional service, and it’s disappointing to learn that we fell short in your case. Your comments have been shared with our team so we can better understand where improvements are needed and ensure a more welcoming and informed experience for all our customers moving forward. We’d appreciate the opportunity to make things right. If you’re open to it, please feel free to reach out to us directly at ehwang@group1auto.com so we can better understand the situation and work toward a resolution. Thank you again for your feedback—it helps us grow and do better. Sincerely, Eddie Hwang, General Manager Tustin Lexus | ehwang@group1auto.com

August 04, 2025

I was treated like royalty by Tustin Lexus! I will recommend Tustin Lexus to my friends. More

by Larry.kite
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Natasha Rowles was great! I have followed her for ten years. I will always buy my cars from her. I was also treated very well by my sales person, Jaime Martinez (the Marine). Steve Vela, the used car buyer was also super helpful.
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Aug 06, 2025 -

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

August 03, 2025

Greeted with courteous and was helpful explained the services and was very responsive. Overall great service. More

by Chandran5000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve
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Aug 03, 2025 -

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

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