Tuscaloosa Chevrolet

Purchase parts online to have them put on the vehicle. Dealership calls and says the parts are in set up a pool schedule an appointment time to have those parts installed. Take the vehicle to the dealersh Dealership calls and says the parts are in set up a pool schedule an appointment time to have those parts installed. Take the vehicle to the dealership. 20 minutes later get a phone call from the dealership saying what color do you want. Tell them the color. Six hours later get a call saying the parts aren’t in we can’t find them. Arrive at the dealership to pick up the parts they find the parts. Don’t go here. More

Donald, service writer did a great job. Everybody real nice great place to go for service Everybody real nice great place to go for service More

Poor customer service. Took my vehicle to the shop twice for the same issue. Was repeatedly told that my services wasn’t covered by warranty without anyone checking, found Took my vehicle to the shop twice for the same issue. Was repeatedly told that my services wasn’t covered by warranty without anyone checking, found out it was. Ended up paying cash twice and filing a claim with warranty personally. More

I would rate it lower if I could. We drove for hours to see a vehicle they had in stock. We went through our financing situation with the dealer also that we were out of state buyers We drove for hours to see a vehicle they had in stock. We went through our financing situation with the dealer also that we were out of state buyers. Once we got there what wasn't a issue before was now. The financing manger was dismissive to us. He sent our sales guy back to us the first time and said well your out of state we can get anything done. Then we sent our sales guy back to tell him we were prequalified by Capital One for the vehicle. Then he sent our sales guy back with a crazy high interest rate and payment. We decided to leave at this point. They called us before we left the lot to wait and asked about our down payment amount. We told them and they re run out stuff and it was still crazy high. By this point I was done with this financing manager. The sales guy was very nice though. So by this point we headed back home on our long drive. we got a call bout 30 mins later with another offer that was closer to what we were looking at. I still kept driving home. I text the sales guy about the car still over the weekend and week following. However he stopped texting me when I told him I was looking at another car and would take the best deal. After the embarrassment and my wife in tears I wouldn't have taken it if they gave it to me, We did find a car that was more expensive than the car they had with same miles and more bells and whistles. We drove 2 hours further to go get it. So if you are looking at a vehicle I would keep moving past Tuscaloosa Chevrolet. If you can call Sunset Ford its in St. Louis, MO. The team up there treated us with respect. At the end of the day we financed $2000 more over the same 72 mo. with a better APR % & GAP INS. for $75 less a month than Tuscaloosa Chevrolets best offer. While Jack was nice and helpful I recommend you steer clear of Tuscaloosa Chevrolet. More

Customer service was great, got a text saying that my vehicle was checked because I dropped it off and within an hour I got a phone call saying it was ready. Everyone is always polite and willing to help vehicle was checked because I dropped it off and within an hour I got a phone call saying it was ready. Everyone is always polite and willing to help. More

My experience only validated everything I’ve been told about Tuscaloosa Chevrolet. I knew the reputation was that the dealership utilized deceptive practices and made every effort to inflate costs, often about Tuscaloosa Chevrolet. I knew the reputation was that the dealership utilized deceptive practices and made every effort to inflate costs, often after verbal assurances were made to the contrary. Tuscaloosa Chevrolet had been described to me as the stereotypical sleazy dealership that should be avoided. My instinct was always to give benefit of the doubt. However, in this case the rumors do seem to add up to the truth. More

This visit was for mileage service. The service was completed very fast with no complications completed very fast with no complications More

Everyone is always nice and helpful with any questions I have and the service area is always clean! have and the service area is always clean! More

Great service very friendly and efficient will recommend everyone to give them a try for a new car everyone to give them a try for a new car More