Turpin Dodge Chrysler Jeep

Was misled on warranty and went back because they said they would make it right on another transaction. They gave me 2,000 less in trade on the used vehicle I bought 10 days earlier. they would make it right on another transaction. They gave me 2,000 less in trade on the used vehicle I bought 10 days earlier. More

I have a 2008 Dodge Grand Caravan that I purchased new from Turpin. While my van is still running great, we did have an issue with the brakes squealing. First, Turpin replaced the pads and front rotors un from Turpin. While my van is still running great, we did have an issue with the brakes squealing. First, Turpin replaced the pads and front rotors under warranty after it's first year of driving. The next time it happened was about a year later, when the brakes were squealing like crazy again. This time the service team told me that the best option was to get ceramic pads rather than the metallic ones that were on the van because while the pads had plenty of life left in them, the metal on metal was what was creating the noise. Since Mopar doesn't make ceramic pads for the Grand Caravan, they were willing to go 50/50 on a set of new ceramic pads from a nearby auto parts store. So, $100 later I have 4 new sets of ceramic pads and 4 new rotors on my van and things are not making the squealing noises, case solved. That was almost a year ago since the replacement to ceramics. While they do not have the squealing noises that the metallic pads get, they do have their own noises here and there, more of a soft grinding noise. I would take it any day of the week over the metallic pads we had, mainly because of the gut wrenching squeal we got with them. However, this is a review of how well I was treated and not a product review of brake pads. I have been to the service department many time since I got my van, almost all of which was just oil changes, but I have yet to be treated poorly. Every service department has things they need to work on to be better, but out of all the service departments that I have visited locally, Turpin is my dealer of choice. More

When I was looking for a new vehicle in 2008 to replace our family vehicle I went all over town looking at the various cars, trucks and vans available today. After we decided that the Dodge Grand Caravan w our family vehicle I went all over town looking at the various cars, trucks and vans available today. After we decided that the Dodge Grand Caravan was the vehicle that fit our lifestyle and family, I searched and visited the surrounding area for the appropriate van and price. After all the searching, it was Turpin that not only gave us the best deal, but treated me the best in my search. To fit my request for the van or our choice, they went out of their way to retrieve one from a dealer a fair distance from us and worked with me to get the price where it was affordable. I left the dealership with high praise for my sales person Jackson, but more for Patrick Turpin who treated me better than any other dealer around. More