Turpin Dodge Chrysler Jeep

Terrible Service I bought a service plan and an additional warranty that covers: Tire & Wheel Protection, Alloy Wheel Cosmetic Repair, Paintless Dent Repair, Windshiel I bought a service plan and an additional warranty that covers: Tire & Wheel Protection, Alloy Wheel Cosmetic Repair, Paintless Dent Repair, Windshield Repiar, and Key Protection. First issue was when I had my husband take my van in to have the oil changed. They charged him for the oil change even though it was already paid for when I paid for the service plan. I contacted the dealership and it took awhile, but they eventually got back to me. I received a phone call from Adam, stating that he will figure out how the dealership would like to reimburse me and that he made a note on my file stating that I have a service plan. I never received any form of contact since then, and I never got my refund. Second incident, I had a tire valve break and had to have the tire pressure sensor replaced because of that. I was once again charged for that repair even though they have my warranty on file (it was bought through Turpin). I was given a bill that I have not paid, and I was also mailed a bill for it recently, which I will not be paying as I have coverage. I do NOT recommend ever buying a vehicle through Turpin or using their service department. More

Awesome!!!! We have purchased several trucks from the dealership and have been extremely satisfied with the entire process. We will definitely return when we are We have purchased several trucks from the dealership and have been extremely satisfied with the entire process. We will definitely return when we are prepared to purchase our next car. Our trucks have been everything we wished for and they are willing to negotiate on the trade-ins. Derrick is a great guy and honest in what he tells us. More

Outstanding Service Outstanding customer service! Hit a deer with my Jeep Cherokee and Terry and Dewey in the body shop repaired it perfectly. They took all the stress of Outstanding customer service! Hit a deer with my Jeep Cherokee and Terry and Dewey in the body shop repaired it perfectly. They took all the stress of it for me and even gave me a loaner car to use! Thanks guys! More

Jeep Cherokee purchase We had a first class experience in the purchase of a 2014 Jeep. After discussion of our needs a perfect match was made available in just a few short We had a first class experience in the purchase of a 2014 Jeep. After discussion of our needs a perfect match was made available in just a few short weeks. Pat Turpin gave us a very fair trade in price and an excellent price for the new vehicle. We were treated like we were top priority , every question promptly answered and were given upgraded tires and radio without even asking. Several of our neighbors recommended Turpin and we are so pleased we chose Turpin. More

Typical car dealer methods everyone hates This was my 2nd stop when looking for a new Jeep Cherokee, no trade paying cash. Went in to the first dealership and was told I want your best price a This was my 2nd stop when looking for a new Jeep Cherokee, no trade paying cash. Went in to the first dealership and was told I want your best price and I wasn't there to haggle and I got a written quote. I went to Turpin next, salesman told me he wouldn't give me a written price quote because I would "take it to the next dealer," even though I explained I was already at one dealer whose price I didn't show to Turpin. A few days later I get a call from the salesperson, younger guy and the sales manager Kevin, I explained I was buying a new Cherokee from the first dealer and was told by Kevin about some family feud between the two dealers and now Turpin would give me any written quote necessary to earn my business. I called my first dealer, who DID get my business and is the manager of the place, told him the story and he just laughed and didn't mention it again. Lets just say after that kind of sales practice I won't be going back to Turpin anytime soon. More

Justin was very helpful in getting us financed and we got the extended warranty with it. Lucky for us because 4 days after we had it the one brake caliper seized up on it and had to be replaced. Then another the extended warranty with it. Lucky for us because 4 days after we had it the one brake caliper seized up on it and had to be replaced. Then another 2 weeks later there was another noise underneath the vehicle and they paid to have it fixed because they wanted to take care of the customer. Thanks Turpin Dodge and Justin. More

This was our second vehicle in less than a week. Again we had Justin and Dave to help me through the finances and we got it done with ease. they are easy to work with and try to help you like you are a frien had Justin and Dave to help me through the finances and we got it done with ease. they are easy to work with and try to help you like you are a friend. I'm very pleased with the 2013 Ram I bought there. Very good value and horsepower for the smaller motor. I would definitely recommend them to any of my friends that's looking for any vehicle. Thank you Turpin Dodge and Justin and Dave. More

Michael was very helpful in my new car purchase. Very fast on his response on questions about the vechine while providing great customer service. Very pleased with my whole experience fast on his response on questions about the vechine while providing great customer service. Very pleased with my whole experience More

Many dealerships treat women in a condescending manner, but not Turpin. Lonnie was very patient when answering all my questions. He worked hard to find just the right vehicle for my family and business nee but not Turpin. Lonnie was very patient when answering all my questions. He worked hard to find just the right vehicle for my family and business needs. When I questioned a vehicle option, Lonnie asked what he and the dealership could do to make sure I was 100% satisfied with my vehicle purchase. He even went so far as to have an extra guarantee written into the contract and fully backed by the dealership. He spent time going over all the available options and explained them fully. Weeks later I went back to the dealership to have some pinstriping done. He knew I was unsure of which pinstriping option to go with on my truck and assisted with that also. Dave was excellent about finding the best possible financing option for me. He acted like he had all the time in the world to go over the options and explained everything fully. He is great to work with and very personable. I left him a voicemail him weeks later at the dealership to ask what my credit rating was back then, and he called back the next day with the information. I won't buy a vehicle anywhere else. Lonnie and Dave are honest, helpful and definitely go the extra mile for all their customers. Many times a dealership suddenly doesn't have time to spend on your questions or concerns after your purchase is complete, but at Turnpin I know I can call anytime and they will assist me. They always have and that is why I will continue to purchase my vehicles at Turpin. Chris Hemmer More

Sales and service simply outstanding. Wouldn't look for a car anywhere else. We have purchased six vehicles from this dealership and our daughters have each purchased one. These folks care about the for a car anywhere else. We have purchased six vehicles from this dealership and our daughters have each purchased one. These folks care about the customer! More