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TruWorth Auto - Carmel, IN

Indianapolis, IN

4.7
3,260 Reviews

3006 E 96th Street

Indianapolis, IN

46240

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3,260 Reviews of TruWorth Auto - Carmel, IN

November 30, 2015

the best buying experience! Three cars in three years! Why do we keep coming back? The sales process and the inventory...they always have something when we need a vehicle. The More

by MF1st
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Pautsch
Dec 08, 2015 -

TruWorth Auto - Carmel, IN responded

Thank you for the review! And for choosing us as your go-to car dealership --- repeat customers mean THE WORLD to us because that means that we're doing our jobs pretty well. Thanks again!

November 30, 2015

excellent Got the exact car I wanted. Excellent service. No haggling. I had never dealt with a dealership like this before. I saw the car online & when I went t More

by Quilterkathy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Thurber
Dec 08, 2015 -

TruWorth Auto - Carmel, IN responded

Thank you! We're glad you enjoyed our "one price" model.

November 30, 2015

one key! They were nice enough but I was a bit frustrated to get a car with only one key! To get a new one will cost me $300+. Also I left the lot not knowing More

by keyless
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Thurber
November 30, 2015

Difficult - Awful Experience I would have rather bought my car at a different company. I love my car and luckily I had done enough research and known my budget prior to coming in, More

by wbm501
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Dec 14, 2015 -

TruWorth Auto - Carmel, IN responded

"Hi there, my name is Kane, I'm Customer Advocate for TruWorth Auto. First, I'd like to apologize for what happened to you -- particularly regarding the sales associate that asked you out to drinks and dinner. That is HIGHLY inappropriate and is not something that we tolerate at TruWorth Auto. Do you remember the sales associate's name? If you did not see him listed when you chose the "Employees Dealt With," then he no longer works for us (and it could likely be due to errant behavior like this). If he is listed, please let me know and I'll make sure management is notified. Again, I'm very sorry that your experience was such a poor one. I want you to know that it's not indicative of how we normally treat our guests. We try to hire good people that are focused on SERVICE instead of SALES, but not everybody turns out to be the appropriate fit and we move quickly to correct that. Do you have any questions, concerns, or other experiences that you'd like to share?"

November 30, 2015

Great From the moment we walked in we were greeted quickly and Courteously. I appreciated the time and patience of all who helped get us a vehicle. More

by Griffin72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kane San Miguel, Scott Holthouse
Mar 12, 2018 -

TruWorth Auto - Carmel, IN responded

Thank you for leaving us a review! Glad you were greeted quickly, courteously, and it was a great experience!

November 30, 2015

Great place to buy a car. True car is a wonderful place to buy a car. Great service and even better customer service. They fix my breaks on my free of charge and they did not h More

by vscott12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 08, 2015 -

TruWorth Auto - Carmel, IN responded

Thanks for the review, Vernon! We really appreciate you sharing your experience! (Although we are TruWorth Auto, not True Car --- easy mix up, though!)

November 30, 2015

A different experience The TruWorth team is great to work with. They know their business, are genuinely friendly, and are professional. I am planning to recommend TruWorth More

by piffert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Pautsch, Jenn Osborne
Dec 08, 2015 -

TruWorth Auto - Carmel, IN responded

Awesome! Thanks for the positive feedback --- and for the recommendation!

November 30, 2015

Great, friendly service They were very easy to deal with and showed me exactly what I wanted and stayed in my price range. Would definitely recommend them to anyone! More

by Tmacgee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Thurber
Dec 08, 2015 -

TruWorth Auto - Carmel, IN responded

Excellent! Thanks for taking time to leave this review!

November 29, 2015

Excellent! Every single person I worked with at TruWorth was amazing. They did everything possible to help me and I never once felt pressured, I only felt that t More

by juliae
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Clark, Scott Thurber, Scott Holthouse, Jenn Osborne, Robert LaSalle
Nov 29, 2015 -

TruWorth Auto - Carmel, IN responded

Wow, almost got the whole team! That's great! Thanks for taking the time to share your experience and we look forward to seeing you again!

November 29, 2015

Great service, Great Staff, Great Truck We spoke to Robert Lasalle on the phone and he invited us to come see the truck. He was very polite and answered all our questions so we thought why n More

by Germany family
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert LaSalle
Nov 29, 2015 -

TruWorth Auto - Carmel, IN responded

Thanks for this review! Our sales team doesn't focus on "selling" --- they focus on SERVICE and being kind to every guest that walks into our dealership. They genuinely want to help you find the car that will best fit your needs, so it's awesome to see that your experience reflected that. Thanks again, and happy holidays!

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