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TruWorth Auto - Carmel, IN

Indianapolis, IN

4.7
3,260 Reviews

3006 E 96th Street

Indianapolis, IN

46240

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3,260 Reviews of TruWorth Auto - Carmel, IN

November 30, 2015

All employees were such a pleasure to work with. I have never had such a pleasing experience in purchasing a vehicle. Would and have recommended this company to anyone looking for a vehicle. Will onl More

by Amyclang1969
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Clark, Scott Thurber, Scott Holthouse, Michael Pautsch
Mar 05, 2018 -

TruWorth Auto - Carmel, IN responded

Glad everyone was such a pleasure to work with! Thank you for leaving a review!

November 30, 2015

Great Our saleswoman, Jenn, along with the rest of the team was great. We came in to look at a Town and Country but ended up with a Toyota Sienna for only s More

by CSharp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Pautsch, Jenn Osborne
Mar 05, 2018 -

TruWorth Auto - Carmel, IN responded

Thank you for leaving a review! Glad you were able to find what you needed for your family! Enjoy the Sienna!

November 30, 2015

Awful Customer Service Would not leave me alone when I decided to buy from someone else. Very annoying group of salesmen that don't actually listen to what you want. Instead More

by Scs2125
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Dec 15, 2015 -

TruWorth Auto - Carmel, IN responded

Hi there, my name is Kane, I'm the Customer Advocate for TruWorth Auto and I'd first like to apologize for the experience that you received from our sales staff. I assure you that it's not indicative of how we normally operate or treat our guests. We pride ourselves on helping guests find the Right Car, even if it's not on our lot so I'm really not sure why our team did not help you the way that they normally do. We try to hire good people that are focused on SERVICE instead of SALES, but your experience does not reflect that hiring philosophy and for that, I'm sorry. We're constantly working on improving our process, our service & our communication so that we avoid situations like this. And while we constantly improve, we still have plenty of work left to do.. I don't know when you visited our dealership, but if it was more than a few months ago, I can assure you that a lot has changed since then. If you're ever looking to buy or sell, I hope that you'll consider giving us a second chance to redeem ourselves and provide the kind of service that you deserved to begin with. Is there anything else that I can help you with? Any other questions or concerns that you'd like to share? I'm here to help! Thanks again for your feedback.

November 30, 2015

Great experience. No hassles. Very happy with the purchase. Great dealership. Will definitely buy again from this dealership. As they advertise, no misc fee or charges. Very good b More

by hvenk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey Niles
Mar 05, 2018 -

TruWorth Auto - Carmel, IN responded

Glad you had a great experience, and there was no hassle! Thank you for leaving a review!

November 30, 2015

Outstanding! Thuworth Auto is a great dealership. I would definitely recommend them to anyone looking for a car. Mike was extremely helpful. I will definitely buy More

by Guisselle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Pautsch
Mar 05, 2018 -

TruWorth Auto - Carmel, IN responded

Glad Mike was extremely helpful! Thank you for the review and we hope to see you again!

November 30, 2015

Great experience Have sold three vehicles and all were on the shares program. The follow-up checks were great. Would and have recommended this dealership. If I were lo More

by Sjd123
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kane San Miguel
Mar 05, 2018 -

TruWorth Auto - Carmel, IN responded

Thank you for the review! And for selling us three vehicles, and glad the follow up checks were great!

November 30, 2015

Best car purchase experience ever We recently purchased a car for my 17 year old daughter at TruWorth. It was by far the best car buying experience we've ever had. No commissions, no h More

by Momof4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Holthouse
Mar 05, 2018 -

TruWorth Auto - Carmel, IN responded

Thank you for leaving us a review! Glad we were able to help you and your daughter find a car and have a great experience!

November 30, 2015

Awesome! Mike Pautsch and Nick Hardwick were top notch! They went the extra mile and found two cars that fit our wants/needs. We've been telling all our fri More

by Kleebsbb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Hardwick, Michael Pautsch
Mar 05, 2018 -

TruWorth Auto - Carmel, IN responded

Thank you for the review Kyle! Glad Nick and Mike were top notch and went the extra mile!

November 30, 2015

Sale of my truck I wanted to sell my 2012 Ford F-150 with 17 K miles on it. And TruWorth wanted it. The fact that I couldn't drive didn't matter, and their salesman ma More

by Steve6114
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Pautsch
Dec 08, 2015 -

TruWorth Auto - Carmel, IN responded

Thanks for leaving this review, Steve! We're happy to accommodate all the needs that we possibly can. We hope you'll consider us again!

November 30, 2015

Great out of state purchase and shipment Had a great experience at TrueWorth Auto. Chris was without a doubt the easiest person to get a hold of and get my questions answered. I bought the ca More

by SHO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 08, 2015 -

TruWorth Auto - Carmel, IN responded

Thanks for the review! And thanks for choosing us for your out of state purchase --- it takes a lot to have faith that what you see is EXACTLY what you're getting, and so we're really happy to know that you had a satisfactory experience. Thanks again!

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