Back

Tri State Nissan

Winchester, VA

4.8
1,066 Reviews
Tri-State Nissan has been a proud member of the Marlow Automotive Group since 1983. The Marlow Automotive Group has served the Northern Shenandoah Valley for over 75 years and include Marlow Motor Company (Chrysler- Jeep- Dodge- Ram) in Front Royal, Virginia and Marlow Ford in Luray, Virginia. As a local family-owned and woman-operated business, the dealerships of the Marlow Automotive Group have strong ties to the communities in which they operate. This translates into a high level of convenience, increased accountability, and a strong commitment to our customers and community.
Contact Dealership

1230 Millwood Pike

Winchester, VA

22602

Directions

By Type

Showing 1,066 reviews

May 28, 2023

Theys work very fast and my experienci is very good and recomend at my fryends buy with triestatenissan More

by CHIVO.2MIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Tri State Nissan responded

Thank you for your glowing review! We're electrified to have provided you with an outstanding experience and appreciate your recommendation to your friends to buy with TriState Nissan. We look forward to continuing to deliver fast and exceptional service to you and your friends in the future!

May 28, 2023

Excellent service, customer service and the associated work. They keep me informed every step o the way. Great job vacuuming and washing in a timely manner. I have routinely worked with all o the peop More

by k.j.rooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Tri State Nissan responded

Thank you for your inspiring review! We're motivated to hear that you received excellent service, both in terms of customer service and the associated work. We take pride in informing our customers throughout the process and ensuring timely completion. It's fantastic that our team goes the extra mile by providing wonderful vacuuming and washing services. We greatly appreciate your continued support and look forward to providing you with friendly and top-notch service during your future visits to Marlowe Automotive Services!

May 24, 2023

Always great service at Tristate. Bought my last 3 cars from you. You provided great service on all 3 vehicles. More

by amybaird703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2023 -

Tri State Nissan responded

Wow, thank you, amybaird703, for being a loyal customer and trusting us with not just one but three of your awesome rides! We're inspired that our team consistently delivered great service to all your vehicles. We appreciate your support and look forward to serving you with even more amazing experiences in the future!

May 23, 2023

Great customer service, friendly staff, quick service didn’t have to wait long at all More

by kina28anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drake Shaw
May 25, 2023 -

Tri State Nissan responded

Thank you so much, kina28anderson, for your heartening review! We're thrilled to hear about your excellent experience with our great customer service, friendly staff, and quick service that didn't keep you waiting. We look forward to making your next experience with us even better!!

May 21, 2023

Always top notch customer service from Martin and Nissan! I can’t imagine going anywhere else! More

by STACEY.IDDINGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Tri State Nissan responded

We truly appreciate your kind words and your loyalty to our dealership. Providing top-notch customer service is at the heart of what we do, and we're thrilled that we've been able to consistently meet your expectations. We value your trust in us and are grateful for your continued support. Rest assured that we'll always strive to exceed your expectations and ensure your satisfaction. Thank you for choosing us as your go-to dealership, and we look forward to serving you for many more years to come!

May 20, 2023

Fast, friendly, and efficient but very expensive. Labor cost of $861.92 for about 2 hrs work is more than my Dr. Charges. More

by ROBERTSAVILLE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Tri State Nissan responded

Thank you for your feedback. We're glad to hear that you found our service to be fast, friendly, and efficient. We strive to provide a high level of quality service to our customers. We understand that pricing is an important aspect to consider, and we apologize if the cost was higher than expected. Our labor costs are based on industry standards, which take into account factors such as specialized training, equipment, and expertise required to ensure the job is done right. We always aim to provide value for the services we offer. If you have any further concerns or questions about the pricing, please don't hesitate to reach out to us. We appreciate your business and hope to have the opportunity to serve you again in the future.

May 20, 2023

The service representatives are greet you like an old friend and explains everything - they never pressure you they simply explain what should be fone More

by PPRICESR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Tri State Nissan responded

We're delighted to hear that our service representatives made you feel welcomed and comfortable, just like an old friend. Providing a friendly and informative experience is important to us, and we're glad that we were able to meet your expectations. At our dealership, we believe in transparency and never pressuring our customers. Our goal is to help you make informed decisions by explaining what needs to be done without any undue pressure. Thank you for your kind words and for choosing us as your trusted dealership. We appreciate your support and look forward to serving you again in the future!

May 18, 2023

Good, but needs to have product documentation for purchased items. There was no manufacturer information for tires. More

by HMOBIL7305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Tri State Nissan responded

Thank you for your feedback! We appreciate you bringing this to our attention. We apologize for any inconvenience caused by the lack of product documentation for the tires you purchased. We strive to provide thorough and detailed information to our customers, and we'll make sure to address this issue promptly. Your satisfaction is important to us, and we want to ensure that you have all the necessary documentation for your purchased items. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to let us know. We value your business and look forward to serving you again in the future!

May 18, 2023

They are very knowledgeable about their products, and answer the most inane questions (from me!). A pleasant experience. More

by acedwheaton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wilson Diaz, Cohen Mowery
May 22, 2023 -

Tri State Nissan responded

Thank you for your kind words! We're thrilled to hear that our team was able to assist you with your questions and provide a pleasant experience. At our dealership, we believe that no question is too small or insignificant when it comes to helping our customers make informed decisions about our products. We strive to ensure that you have all the information you need to make the best choice for your needs. If you have any more questions or if there's anything else we can assist you with, please feel free to reach out. We appreciate your feedback and hope to serve you again in the future!

May 17, 2023

Good service. 100% Excellent Service Reasonalble prices Very Friendly staff They communicated at all times to explain to me what was going on in my car. More

by judy_gaby07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023 -

Tri State Nissan responded

Thank you for your feedback! We're thrilled to hear that you received good service and that our team provided you with excellent service. We strive to offer reasonable prices while maintaining the highest quality of work. Our friendly staff is dedicated to ensuring your satisfaction. Communication is key, and we're glad that we were able to keep you informed about the progress of your car. Thank you for choosing us, and we look forward to serving you again in the future!

...
30
...