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Tri State Nissan

Winchester, VA

Overview
Employees
Reviews
Vehicles
4.7
1,129 Reviews
Tri-State Nissan has been a proud member of the Marlow Automotive Group since 1983. The Marlow Automotive Group has served the Northern Shenandoah Valley for over 75 years and include Marlow Motor Company (Chrysler- Jeep- Dodge- Ram) in Front Royal, Virginia and Marlow Ford in Luray, Virginia. As a local family-owned and woman-operated business, the dealerships of the Marlow Automotive Group have strong ties to the communities in which they operate. This translates into a high level of convenience, increased accountability, and a strong commitment to our customers and community.
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1230 Millwood Pike

Winchester, VA

22602

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Showing 1,129 reviews

May 15, 2026

Charged for a tire rotation that was not properly serviced. Low tire was on the same wheel location. More

by kdigges
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2026

The service dept got me in and out quickly for an oil change, honored my discount coupon. More

by john@snyder.us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2026

Super easy to schedule service appts online. Service team is amazing and very polite, attentive, and knowledgeable. More

by AW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2026

Very easy to schedule, on time, thorough, very personable & helpful. All information was explained very well. More

by clark_wv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 30, 2026

Made my car buying experience enjoyable and hassle free. No pressure, just great Customer service! More

by braticaclr
Recommend Dealer
Yes
Employees Worked With
Rich Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Bates
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 25, 2026

Great service every time. I really like the evening hours so not in a rush More

by BILLYATCHISON1978
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Employees Worked With
Cierra Foreman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 15, 2026

The dealership was clean and comfortable. Skylar greeted me right away and explained the procedure for recalls More

by meadowsy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2026 -

Tri State Nissan responded

Thank you so much for taking the time to leave us a positive review! We're so glad to hear that your experience at our dealership was enjoyable and that Skylar was able to guide you through the recall procedure. We truly appreciate your business and hope to see you again soon!

April 04, 2026

I don't think I've ever experienced a car dealership that has it so well together. More

by kevin.d.murphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2026 -

Tri State Nissan responded

Thank you for your kind words! We strive to provide exceptional service and a seamless car buying experience. It's wonderful to hear that we exceeded your expectations. We can't wait to continue serving you in the future!

April 01, 2026

Every time I go there the wait time is extremely long. It cost 57.00 to get a tire changed and plugged. I was told it would take 20 minutes to get it changed it was almost 2 hrs . I was quoted a price More

by dvansickler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Riggleman
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2026 -

Tri State Nissan responded

Thank you for your feedback. We’re sorry to hear that your recent experiences have not met your expectations, particularly regarding wait times and pricing. We understand how important efficiency and clear communication are during service visits. Your comments have been shared with our team for review. If you’re open to discussing your experience further, we welcome the opportunity to speak with you directly at your convenience.

March 31, 2026

She is very pleasant and very helpful. She will get the job done! She's the best! More

by t.snyder104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Watts
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2026 -

Tri State Nissan responded

Thank you for your glowing review! Our team strives to provide excellent customer service and we are thrilled to hear that we were able to meet your expectations. We look forward to continuing to provide you with the best service possible.

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