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Tri State Nissan

Winchester, VA

Overview
Employees
Reviews
Vehicles
4.8
1,066 Reviews
Tri-State Nissan has been a proud member of the Marlow Automotive Group since 1983. The Marlow Automotive Group has served the Northern Shenandoah Valley for over 75 years and include Marlow Motor Company (Chrysler- Jeep- Dodge- Ram) in Front Royal, Virginia and Marlow Ford in Luray, Virginia. As a local family-owned and woman-operated business, the dealerships of the Marlow Automotive Group have strong ties to the communities in which they operate. This translates into a high level of convenience, increased accountability, and a strong commitment to our customers and community.
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1230 Millwood Pike

Winchester, VA

22602

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Showing 1,066 reviews

August 01, 2023

Crooked, I bought a vehicle based off what salesman and service told me what was wrong with it! Big mistake and my last I’ll never deal with this company again and I’ll tell everybody I know More

by newmarketcannons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Pressler
3.0
This rating includes all reviews, with more weight given to recent reviews.
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July 31, 2023

Most days I do spend over $300 when I go in for oil and tire. All of the service people have been very friendly and explained in detail anything that needs to be completed. This last visit we needed to o More

by Lreeseclassic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 11, 2023 -

Tri State Nissan responded

We appreciate your loyalty and value your feedback. It's great to hear that our service team has been friendly and informative during your visits. We apologize for any inconvenience regarding the valve cap order and the lack of communication. We understand the importance of keeping you informed about the status of your vehicle's maintenance. If there's anything else we can do to improve your experience or if you have any additional concerns, please don't hesitate to reach out. Your feedback helps us enhance our services, and we appreciate your support. Thank you for choosing us for your automotive needs.

July 30, 2023

Quick work on inspection. Thanks. Wick into garage area and inspection completed quickly. Thanks for service More

by BASSPRO40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2023 -

Tri State Nissan responded

Thank you for your encouraging five-star review!! I'm thrilled that you found our service to be quick and efficient! At Tri-State Nissan, we want to give you the best we have, and we'll always do so by trying to surpass your expectations. Thank you for choosing us, and have a magnificent day!

July 29, 2023

I know when I come to the service department I'll be spending some money. It's always a pleasure to deal with Martin, who keeps me informed and makes sensible recommendations. More

by CHARLES.HUNTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2023 -

Tri State Nissan responded

Thank you for your encouraging five-star review!! I'm so excited that you found Martin and our service extraordinary! At Tri-State Nissan, we aim to be transparent, professional, friendly, and kind. I'm happy that we have fulfilled your expectations. If you return, we'll do our best to transcend all your anticipations! Have a blessed day!

July 25, 2023

Kevin was so helpful! Got my car in and out in record time. May I just book Kevin for future car care? Ha! More

by RBRYAN1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2023 -

Tri State Nissan responded

Thank you for your super five-star review!! I'm so thrilled that you found Kevin to be extraordinary and timely! Kevin is amazing, and he'll still be here to make your visits astonishing! So drive safely, and Kevin, I, and the rest of the Tri-State Nissan team will see you again soon!

July 23, 2023

Great dealership to work with… they don’t mess around with you, give you their best price up front, and take care of you every step of the way in the buying process More

by stephenmcnamara
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julius Zakery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Atrell Hairston (5 star salesperson), Jerry Yahner
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Jul 24, 2023 -

Tri State Nissan responded

Thank you for your astounding five-star review!! I'm so heart-warmed by your experience at Tri-State Nissan. We strive to provide you with the best service that exceeds your expectations! You're right, we don't mess around with you! We strive to be professional and honest with you! And we want every step and wheel rotation on the road to be filled with joy and satisfaction! Come back again, and have a blessed day!

July 20, 2023

Skylar is great in the service department! She explained everything that needed to be done and was great with communicating throughout the day. More

by tlcogar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 20, 2023 -

Tri State Nissan responded

Thank you for your wonderful five-star review!! I'm so thrilled that you found Skylar and the Tri-State Nissan team to be great! Her transparency and fluid communication skills are what we pride ourselves in. We want to give all our customers the most professional and friendly treatment and experience. Thank you for recommending and rating us! See you again soon, and have a blessed day!

July 20, 2023

No problem--treated me with respect and answered all my questions. Kept me informed on my service that day. More

by gulino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 20, 2023 -

Tri State Nissan responded

Thank you for your heart-warming five-star review!! I'm so glad you were respected and your questions were answered entirely. At Tri-State Nissan, we always want to give our customers the most professional and friendly experience. We value you immensely and want you to know your vehicle's process. Thank you for visiting, and have a blessed day! See you next time!

July 19, 2023

So satisfied with service, professional way it was handled, I definitely will return and also tell everybody I know where to go for service work. More

by BHIKER1045
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 20, 2023 -

Tri State Nissan responded

Thank you for your phenomenal five-star review!! I'm so excited that you are delighted with our service and professionalism. And thank you SO much for recommending us to everyone you know! It's safe to proclaim that you have made our day extremely joyful and awesome! I can't wait to see you again and make your next experience first-rate!

July 19, 2023

Great service , very efficient. Didn’t appear to that you were trying to rip me off . More

by garyawkardsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 20, 2023 -

Tri State Nissan responded

Thank you for your delightful five-star review!! I'm so excited that you found our service excellent and efficient! And you are absolutely correct: we do not try to rip off our customers because we stand for honesty, loyalty, and professional service. We care for our customers and want to treat you kindly and ensure you leave with a smile. I can't wait to welcome you back! Have a blessed day!

Jul 20, 2023 -

garyawkardsr responded

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