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Tri State Nissan

Winchester, VA

Overview
Employees
Reviews
Vehicles
4.8
1,044 Reviews
Tri-State Nissan has been a proud member of the Marlow Automotive Group since 1983. The Marlow Automotive Group has served the Northern Shenandoah Valley for over 75 years and include Marlow Motor Company (Chrysler- Jeep- Dodge- Ram) in Front Royal, Virginia and Marlow Ford in Luray, Virginia. As a local family-owned and woman-operated business, the dealerships of the Marlow Automotive Group have strong ties to the communities in which they operate. This translates into a high level of convenience, increased accountability, and a strong commitment to our customers and community.
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1230 Millwood Pike

Winchester, VA

22602

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Showing 1,044 reviews

March 31, 2025

Good service and friendly team, every time is good experience for me and my car More

by TATI2558
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 28, 2025

Great experience! Friendly and professional team. Love my new Kicks! Thanks again for being a great dealership! More

by Michelle L
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Douglas Lazo-Julca
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 26, 2025

Although it took two weeks and several challenges to get my car fixed, the experience was fine. Kevin kept me informed during the process. More

by cana2006
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 24, 2025

Great experience… in and out through whole process in less than 2 hours…. Wonderful buying experience and my sales person was amazing!! More

by Beth
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2025 -

Tri State Nissan responded

Thank you so much, Beth, for the fantastic 5-star review! We’re thrilled to hear that you had such a smooth and efficient experience at Tri-State Nissan — in and out in under two hours is impressive! It’s wonderful to know that Rich made the process so easy and enjoyable. We’re lucky to have him on our team! We truly appreciate your support and are so grateful you chose to work with us. If you need anything or have any questions about your new vehicle, don’t hesitate to reach out. Thank you again, and we look forward to seeing you next time at Tri-State Nissan!

March 23, 2025

The process was fast and easy. I did call last week to check on my tittle and my salesman was with a customer so I asked for the title clerk and they weren’t available. Asked for a More

by mmclaurin0
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Doug Mankins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2025 -

Tri State Nissan responded

Thank you for sharing your experience with us! We’re so glad to hear that the process was fast and easy — that’s exactly the kind of experience we strive to provide. We do apologize for the delay in getting back to you about your title. Your time is valuable, and we appreciate you bringing this to our attention. We’ll be sure to follow up with our team to make sure you get the information you need. Thank you for choosing us — we look forward to making things right and continuing to provide you with excellent service!

March 18, 2025

Very friendly and courteous. Devon was great. I only wish I looked the truck over better. I found a dent near the gas cap. More

by Troy Swartwout
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julius Zakery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Dozier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelian Palacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2025 -

Tri State Nissan responded

Thank you so much for your thoughtful review, Troy! We’re thrilled to hear that Devin, Julius, and Kelian made your experience smooth and enjoyable — our team takes pride in delivering friendly and professional service. We're sorry to hear about the dent near the gas cap, though — please don't hesitate to reach out so we can take a look at it for you. Your feedback means the world to us, and we’re so grateful for your trust in us. Enjoy your new truck, and we hope to see you back soon!

March 17, 2025

Everything was great with my visit. Martin was great at keeping me updated and the mechanic who worked on my vehicle was excellent at fixing my vehicle issues. More

by SKUNKEMOELLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2025 -

Tri State Nissan responded

Thank you so much for your thoughtful review! We're thrilled to hear that everything went smoothly during your visit. Martin is truly a star on our team, and we’re glad he kept you informed throughout the process — communication is key! We’ll also make sure to pass along your praise to the mechanic who worked on your vehicle — it's great to hear they handled the repairs so expertly. Thank you again for your kind words and trust in us — we’re looking forward to your next visit!

March 15, 2025

Great salesperson, answered everything I needed and help along the way and service was great More

by BALNOUT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Dozier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Muhammad Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Mankins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Lazo-Julca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Nestor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2025 -

Tri State Nissan responded

Thank you so much for the fantastic review! We're thrilled to hear that you had such a positive experience with our sales and service team at Tri-State Nissan. It’s wonderful to know that Jason, Devin, Muhammad, Doug, Rich, Douglas, and Daniel were all able to answer your questions and support you throughout the process — that’s exactly the level of care and professionalism we strive for! We’re committed to making every part of the car-buying experience smooth and stress-free, so we're glad you felt taken care of. Thank you again for your kind words — we appreciate your trust and look forward to serving you again in the future!

March 14, 2025

Very pleasant…waiting room very welcoming , clean and comfortable… service very efficient ……wait time seamed below average over all great experience!!!! More

by pam.simons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2025 -

Tri State Nissan responded

Thank you so much, Pam, for the fantastic review! We’re thrilled to hear that your experience was so pleasant and that you found our waiting room welcoming, clean, and comfortable — that’s exactly the kind of environment we strive to provide. We're also glad to know that Skylar and the team delivered efficient service and kept your wait time to a minimum. Your kind words mean a lot to us, and we're so grateful for your support. If you ever need anything or have questions, don't hesitate to reach out. We look forward to seeing you again at Tri-State Nissan!

March 11, 2025

Everybody were friendly and helpfull. New what i needed. Helped me in every way.Thank you very much. More

by PUGONE1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Lazo-Julca
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2025 -

Tri State Nissan responded

Thank you so much for your fantastic review! We’re thrilled to hear that Rich Bailey and Douglas Lazo-Julca took such great care of you during your visit to Tri-State Nissan. Knowing that our team was able to meet your needs and provide such a smooth and helpful experience means the world to us. Your kind words about their friendliness and attentiveness truly reflect the values we strive for every day — exceeding expectations and building strong relationships with our customers. Thank you again for your support — we’re so grateful for your trust and can’t wait to help you with any future automotive needs!

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