Tri State Nissan

Tri State Nissan responded

Thank you for taking the time to share such a detailed and thoughtful review. We truly appreciate your feedback and your willingness to provide perspective without placing blame. We’re very sorry that your recent service visit at Tri-State Nissan in Winchester didn’t go as smoothly as it should have. From the confusion around the inspection to the initial handling of the part replacement, we understand how frustrating and inconvenient the experience must have been, especially when you were expecting a routine visit. We’re glad the team ultimately took steps to make it right, including installing the part under warranty. Your comments about safety and trust are critical to us, and we’re treating them seriously. Thank you again for your bringing this to our attention.

Tri State Nissan responded

Thank you, Keith, for the thoughtful 4-star review! We're glad to hear your experience at Tri-State Nissan in Winchester was quick and easy, and we appreciate you recognizing Rich Bailey and Jorge Smith for their efforts. We also value your honest feedback about the seating—comfort matters, and we’ll be sure to take that into consideration. Thanks again for your support, and we look forward to seeing you again!

Tri State Nissan responded

Thank you so much for the fantastic 5-star review! We’re thrilled to hear you had such a great experience at Tri-State Nissan in Winchester, and we’re especially glad that Doug Mankins made the process smooth and communicative as you got into your new truck. We truly appreciate your support and look forward to being here whenever you need us!

Tri State Nissan responded

Thank you so much, Teresa, for the fantastic 5-star review! We’re glad to hear Todd Kerns provided clear, professional service and helped make your visit to Tri-State Nissan in Winchester a positive one. It means a lot that you plan to return for future visits—thank you again for your trust and support!

Tri State Nissan responded

Thank you so much for the 5-star review! We're thrilled to hear you had a great experience at Tri-State Nissan in Winchester, and we truly appreciate your recommendation. A big shoutout to Jason Johnson and Douglas Lazo-Julca for making the process smooth from trade-in to finance. Thanks again for your trust—we’re always here when you need us!

Tri State Nissan responded

Thank you so much for the great 5-star review! We’re glad to hear you had a positive experience with our service team at Tri-State Nissan in Winchester and that you felt well-informed throughout the repair process. Friendly and professional care is what we strive for, and we appreciate you taking the time to share your feedback. Thanks again—we’re here whenever you need us!

Tri State Nissan responded

Thank you so much, Tony, for the excellent 5-star review! We’re glad to hear your experience at Tri-State Nissan in Winchester was marked by professionalism, courtesy, and expert knowledge, and we’ll be sure to pass your kind words along to Hayden Rinkee. It means a lot to know you felt confident and well taken care of throughout the entire process—from trade-in to finance. We truly appreciate your support and look forward to welcoming you back!

Tri State Nissan responded

Hi Steve, thank you for taking the time to share your feedback. While we’re glad to hear you appreciated the shuttle service and rated our workmanship positively, we’re sorry that the timing and communication around your visit didn’t meet expectations. We understand how important it is to stay on schedule—especially when you’ve been told what to expect—and we’re taking your comments seriously. We'll be sure to follow up internally so we can continue improving how we communicate and coordinate service timelines.

Tri State Nissan responded

Thank you so much for the fantastic 5-star review! We’re thrilled you had such a positive experience with our team at Tri-State Nissan in Winchester, VA. A special shoutout to Jason Johnson—we agree, his patience and commitment truly deserve recognition! We're also glad Bob Pressler and Kelian Palacios contributed to your great experience. Your feedback reflects everything we stand for: integrity, exceeding expectations, and building long-term relationships with our customers. Thank you again for your trust and support—we’re always here when you need us, and we look forward to welcoming you back in the future!

Tri State Nissan responded

Thank you so much for the fantastic 5-star review! We’re thrilled to hear you had a great experience at the Tri-State Nissan service center in Winchester, VA. A big thank-you for recognizing Stephanie and our entire service team! From being informative and helpful to providing friendly, transparent care, we’re proud to deliver the kind of service that reflects our values of integrity, exceeding expectations, and building lasting relationships. We truly appreciate your trust and recommendation—thank you again! We’re here whenever you need us and look forward to your next visit.