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Tri State Nissan

Winchester, VA

4.8
1,049 Reviews
Tri-State Nissan has been a proud member of the Marlow Automotive Group since 1983. The Marlow Automotive Group has served the Northern Shenandoah Valley for over 75 years and include Marlow Motor Company (Chrysler- Jeep- Dodge- Ram) in Front Royal, Virginia and Marlow Ford in Luray, Virginia. As a local family-owned and woman-operated business, the dealerships of the Marlow Automotive Group have strong ties to the communities in which they operate. This translates into a high level of convenience, increased accountability, and a strong commitment to our customers and community.
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1230 Millwood Pike

Winchester, VA

22602

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Showing 1,049 reviews

April 26, 2025

Very friendly and professional customer service. While waiting on our cars to be serviced we walked around looking at vehicles. Doug had just arrived at work at asked what type of auto we were think More

by dpjackson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julius Zakery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Mankins
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 22, 2025

Enjoyable experience! Salesman and dealer both worked to make experience pleasant. No hard sale pressure tactics. Just honest and pleasant professionals. Would buy from More

by ollamh.padraig
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2025

The whole transaction from start to finish was helpful, easy to understand, and I learned a lot about cars with devin’s help. More

by stephen magno
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Dozier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Muhammad Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Mankins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelian Palacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2025 -

Tri State Nissan responded

Thank you so much, Stephen! We’re thrilled to hear that your experience at Tri-State Nissan was smooth, informative, and enjoyable from start to finish. Huge shoutout to Devin for helping make the process easy to understand and educational—that’s exactly the kind of support we strive for. We truly appreciate you taking the time to share your feedback and are grateful for the opportunity to assist you. If you ever have more questions or need anything in the future, we’re just a call away. Thanks again for choosing Tri-State Nissan—we’re here for the long run!

April 09, 2025

I had a great experience at Tri-State. Excellent customer service and professional. Would definitely go back. More

by jlauer1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Muhammad Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Tri State Nissan responded

Thank you so much for your kind words! We're thrilled to hear you had a great experience at Tri-State Nissan. Knowing that our team delivered excellent customer service and professionalism truly means the world to us. We’re committed to exceeding expectations and building long-term relationships, and your feedback reminds us why we love what we do. Thank you again for your support—we look forward to welcoming you back anytime!

April 05, 2025

When I first got there, the associate mentioned that I didn’t have an appointment until 1 PM which I did not set that time, but I told them that I had to come in that morning and drop it off and she said More

by amber_riggleman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Tri State Nissan responded

Hi Amber, thank you so much for taking the time to share your experience with us. While we’re truly sorry to hear there was some initial miscommunication between our service and rental departments, we’re grateful for your patience and understanding. We’re especially thrilled to hear that Kevin took such great care of you and kept you informed throughout the process—that kind of proactive communication is exactly what we strive for as part of our commitment to exceeding expectations. We’re always working to improve, and feedback like yours helps us grow. Thank you again for your trust and your thoughtful review—we look forward to providing an even smoother experience next time!

March 31, 2025

Good service and friendly team, every time is good experience for me and my car More

by TATI2558
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2025 -

Tri State Nissan responded

Thank you so much for sharing your experience! We're thrilled to hear you had another positive visit with our friendly and dedicated team at Tri-State Nissan. Todd Kerns and the rest of our crew always strive to provide exceptional service and make sure your experience is a great one every time. Your loyalty and trust mean everything to us, and we're beyond grateful to have you as part of the Tri-State Nissan family. If you ever need anything or have more feedback to share, we're here for you. Thanks again, and we can't wait to see you next time!

March 28, 2025

Great experience! Friendly and professional team. Love my new Kicks! Thanks again for being a great dealership! More

by Michelle L
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Douglas Lazo-Julca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2025 -

Tri State Nissan responded

Thank you so much, Michelle! We’re absolutely thrilled you had a fantastic experience at Tri-State Nissan! Friendly, professional, and dedicated service is what we aim for, and we're so happy to hear that Douglas Lazo-Julca and the team exceeded your expectations. We’re delighted you love your new Kicks—it’s a fantastic choice! Building long-term relationships and making sure our customers drive away with a smile is what we’re all about. If you ever need anything in the future or just want to stop by and say hello, we’re here for you. Thank you again for choosing Tri-State Nissan Enjoy every mile in your new Kicks!

March 26, 2025

Although it took two weeks and several challenges to get my car fixed, the experience was fine. Kevin kept me informed during the process. More

by cana2006
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2025 -

Tri State Nissan responded

Thank you so much for sharing your experience with us! We’re thrilled to hear that Kevin kept you well-informed throughout the process, even when there were challenges along the way. Clear communication is key to delivering exceptional service, and Kevin’s dedication to keeping you updated truly embodies our commitment to exceeding expectations. We appreciate your patience and understanding throughout the repair process. Our team strives to be problem solvers and provide honest, transparent service every step of the way. It's all part of building lasting relationships with our valued customers like you! Thanks again for your kind words and for choosing us. If you ever need anything in the future, don’t hesitate to reach out—we’re here to help!

March 24, 2025

Great experience… in and out through whole process in less than 2 hours…. Wonderful buying experience and my sales person was amazing!! More

by Beth
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Tri State Nissan responded

Thank you so much, Beth, for the fantastic 5-star review! We’re thrilled to hear that you had such a smooth and efficient experience at Tri-State Nissan — in and out in under two hours is impressive! It’s wonderful to know that Rich made the process so easy and enjoyable. We’re lucky to have him on our team! We truly appreciate your support and are so grateful you chose to work with us. If you need anything or have any questions about your new vehicle, don’t hesitate to reach out. Thank you again, and we look forward to seeing you next time at Tri-State Nissan!

March 23, 2025

The process was fast and easy. I did call last week to check on my tittle and my salesman was with a customer so I asked for the title clerk and they weren’t available. Asked for a More

by mmclaurin0
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Doug Mankins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Tri State Nissan responded

Thank you for sharing your experience with us! We’re so glad to hear that the process was fast and easy — that’s exactly the kind of experience we strive to provide. We do apologize for the delay in getting back to you about your title. Your time is valuable, and we appreciate you bringing this to our attention. We’ll be sure to follow up with our team to make sure you get the information you need. Thank you for choosing us — we look forward to making things right and continuing to provide you with excellent service!

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