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Tri State Nissan

Winchester, VA

Overview
Employees
Reviews
Vehicles
4.7
1,116 Reviews
Tri-State Nissan has been a proud member of the Marlow Automotive Group since 1983. The Marlow Automotive Group has served the Northern Shenandoah Valley for over 75 years and include Marlow Motor Company (Chrysler- Jeep- Dodge- Ram) in Front Royal, Virginia and Marlow Ford in Luray, Virginia. As a local family-owned and woman-operated business, the dealerships of the Marlow Automotive Group have strong ties to the communities in which they operate. This translates into a high level of convenience, increased accountability, and a strong commitment to our customers and community.
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1230 Millwood Pike

Winchester, VA

22602

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Showing 1,116 reviews

March 11, 2026

The customer service was Outstanding! The wait time and.area was really great! I will definitely return for service here. More

by tz2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 17, 2026

Excellent customer service! I appreciate the communication while the car is being worked on. Thank you. More

by randy.groose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2026 -

Tri State Nissan responded

Thank you, Randy, for taking the time to share your feedback. We truly appreciate you choosing us and trusting our team with your vehicle. It’s great to hear that the communication during your visit made a difference we know how important it is to stay informed while your car is being worked on. Thank you again for the kind words and for your business. We’re always here whenever you need us.

February 15, 2026

The dealership is great I have bought several cars from here. The service department gets you in and out and keeps you updated on your car. More

by 77COX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cierra Foreman
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2026 -

Tri State Nissan responded

Thank you for continuing to choose us over the years. It truly means a lot that you’ve purchased several vehicles here and trust both our sales and service teams. Thank you for your loyalty and for sharing your experience. We’re glad to hear the service department has kept things efficient and communicated clearly while your vehicle was here. That kind of consistency is what we strive for every day. We appreciate you and look forward to taking care of you for many more years to come.

February 12, 2026

Katharine was absolutely fantastic. Very helpful and extremely knowledgeable. She handled every question and request I had all while being very pleasant to deal with. More

by coyarcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katharine Merritt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2026 -

Tri State Nissan responded

Thank you for sharing this. We truly appreciate you taking the time to recognize Katharine. It's great to hear she was helpful, knowledgeable, and pleasant to work with throughout your visit. We take a lot of pride in having team members who can confidently answer questions and make the experience smooth and comfortable, and your feedback reinforces that. Thank you again for your kind words and for choosing us. We look forward to helping you anytime you need

February 08, 2026

Excellent customer service and knowledgeable staff. Highly recommend this service department for all your warranty needs. More

by Carolwmcmahan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2026 -

Tri State Nissan responded

Thank you, Carol, for taking the time to share your experience. We truly appreciate your kind words and your recommendation. It's great to hear that you found our team knowledgeable and that the customer service stood out to you. Providing clear, dependable support especially when it comes to warranty work is something we take seriously, so your feedback means a great deal. Thank you again, Carol, for your trust and for recommending our service department. We look forward to taking care of you again whenever you need us.

February 06, 2026

The appointment was quick, fast and I received excellent customer service! Exceeded my expectations and I will return again. More

by Julianna.Garvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2026 -

Tri State Nissan responded

Thank you, Julianna, for sharing your experience with us. We truly appreciate you taking the time to leave a review. It's wonderful to hear that your appointment was quick and that our team delivered the level of customer service you deserve. Exceeding expectations is always our goal, so your feedback means a lot to us. Thank you again for choosing us, Julianna. We look forward

January 31, 2026

I was very satisfied with the service that I received on my 2025 Nissan Frontier. More

by GGBEAR4951
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2026 -

Tri State Nissan responded

Thank you for taking the time to share your feedback. We truly appreciate you choosing us to service your 2025 Nissan Frontier, and we’re glad to hear everything met your expectations from workmanship to communication and timing. Thank you again for your trust and for allowing our team to take care of your vehicle. We look forward to being here for you whenever you need us next.

January 29, 2026

Todd’s great to work with and I like dealing with the same person each time I come in and that they have the history of the car available. More

by pmears63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2026 -

Tri State Nissan responded

Thank you for taking the time to share this. We really appreciate you coming back and trusting us with your vehicle. Working with the same advisor and having that vehicle history on hand makes a big difference, and Todd takes a lot of pride in providing that kind of consistent care. Thank you again for your continued business, and thank you for being part of our Tri-State Nissan family.

January 16, 2026

Quickest service, I'll be back again. Very friendly techs, and no added problems . Thanks! More

by SHORTHR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2026 -

Tri State Nissan responded

Thank you for sharing your experience! We’re so glad to hear your visit was quick, friendly, and hassle-free — that’s exactly what we aim for. We truly appreciate your trust and look forward to welcoming you back next time. Thanks again for choosing Tri-State Nissan!

January 14, 2026

This requirement is going to cause many people to not respond to your survey Give me a break I gave you a very good rating and if this requirement is on the next survey I will not respond More

by RUDESVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2026 -

Tri State Nissan responded

Thank you for your feedback, and we truly appreciate the great rating you shared with us. We completely understand your frustration with the survey format — unfortunately, those requirements are set by the survey provider, not by our dealership. That said, we’re genuinely grateful that you took the time to respond and share your experience. Your input helps us improve and continue providing the best service possible.

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