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Tri State Nissan
Winchester, VA
1,016 Reviews
Tri-State Nissan has been a proud member of the Marlow Automotive Group since 1983. The Marlow Automotive Group has served the Northern Shenandoah Valley for over 75 years and include Marlow Motor Company (Chrysler- Jeep- Dodge- Ram) in Front Royal, Virginia and Marlow Ford in Luray, Virginia.
As a local family-owned and woman-operated business, the dealerships of the Marlow Automotive Group have strong ties to the communities in which they operate. This translates into a high level of convenience, increased accountability, and a strong commitment to our customers and community.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 6:00 AM - 10:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 6:00 AM - 10:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,016 reviews
January 20, 2025
They always take good care of me and my vehicle. It is my favorite dealership. It is my favorite dealership. More
by DIXBEAN
Verified Customer
January 17, 2025
I was able to get a quick response on the phone, then quick response to getting some car techs out to replace my battery. Within a short time I was fixed and car ready to go. We have used Tri State sever quick response to getting some car techs out to replace my battery. Within a short time I was fixed and car ready to go. We have used Tri State several times over the years and it has always turned out good. I have purchased 2 cars there as well. More
by ALLAN17
Employees Worked With
January 16, 2025
Everything was on time and all set and issue was diagnosed and resolved on spot that’s awesome. Highly recommend Tri-State Nissan Winchester. diagnosed and resolved on spot that’s awesome. Highly recommend Tri-State Nissan Winchester. More
by munazafq
Employees Worked With
January 11, 2025
My experience at Tri-State Nissan wasn’t bad but wasn’t great either. Unfortunately I wouldn’t return to this location due to my experience. -they did a great job on fixing the tie-rod for my Nissan Sent great either. Unfortunately I wouldn’t return to this location due to my experience. -they did a great job on fixing the tie-rod for my Nissan Sentra 2020 and completed my state inspection. -This is where things start to fall apart. I left my car there during new years weekend so they could complete an oil change and tire rotation. They called the next day to inform me that a mechanic servicing my car drove it around the parking lot and the front side of my car got messed up due to a missing part they forgot to put back in. I thank whoever called me and apologized for what happened. They said they’d send my car to get that situation fixed, I wouldn’t have to worry about the cost for repairs. They offered a courtesy car and said to give them a week. A week goes by, snow storm hits, fast forward I didn’t receive my car until two weeks after the incident. I picked up my car, and as I was sitting in the service parking lot no one approached me to let me know a light was out on my vehicle. I didn’t notice until I left the service parking lot. Another inconvenience as the side which the light was out was the same side the incident at tri-state Nissan happened. When I got home I immediately called the main service phone 3 times. No answer, so I called the Nissan service number and finally someone answered. Here’s where my patience’s runs out. I explained to them what I noticed about my light and asked if that had anything to do with the incident. The service representative stated that the light might have burnt out and it isn’t possible. Unfortunately I would’ve had to pay for that repair if I brought it back to TRI-State Nissan. -There was a positive. The service lady who answers the phones has amazing costumer service. She was the only one that made me feel welcomed at the shop. -Something to consider is calling the customer when a repair is going to take longer than anticipated. Not a bad experience but not a good one. More
by agnesk
Employees Worked With
January 02, 2025
Got the vehicle I was looking for for a fair price, and also got a fair price for my trade-in also got a fair price for my trade-in More
by thomasgiunta2020
Employees Worked With
December 30, 2024
We have bought all our cars here since 2010. We are absolutely satisfied with everyone we have had contact with. They never try to up sell us on any part. I love that they remember our names We are absolutely satisfied with everyone we have had contact with. They never try to up sell us on any part. I love that they remember our names when we drive in. I highly recommend Tri State Nissan to everyone. More
by KAMEELPERD1954
December 27, 2024
I worked with Doug on trying to purchase a specific vehicle. He was very attentive, friendly, and genuine. I never felt pressured but always felt that he was trying his hardest to get what I wanted. T vehicle. He was very attentive, friendly, and genuine. I never felt pressured but always felt that he was trying his hardest to get what I wanted. The sale didn't work out because of limited inventory on 2024's but I would recommend him to anyone looking to purchase a vehicle at TriState. And I will definitely call on him for my next Nissan purchase. More
by shucoopllc
Employees Worked With
December 24, 2024
excellent staff, very helpful and friendly and fast service very affordable rates and services. Thank you service very affordable rates and services. Thank you More
by mdes45
Employees Worked With
December 23, 2024
They always take care of what i need. The best part is they’re are t pushy about “added services”. They inform you of that you need help with what you ask for. The best part is they’re are t pushy about “added services”. They inform you of that you need help with what you ask for. More
by ronBrow
Employees Worked With
