Tracy Honda

This was the easiest way to buy a car. No pressure and certainly a friendly crew. The email contact was the best, I could ask questions at my ease and getting an answer back in a day or two was great! certainly a friendly crew. The email contact was the best, I could ask questions at my ease and getting an answer back in a day or two was great! I will certainly buy my next Honda from Gordon! More

What an absolutely great experience...Hank was such a pleasure to work with! My husband and I had been searching for a used Honda Odyssey and had reecntly purchased a beautiful 2008 Touring edition fr pleasure to work with! My husband and I had been searching for a used Honda Odyssey and had reecntly purchased a beautiful 2008 Touring edition from Hank on 3/7/11. The entire experience from driving up to the dealership, to speaking with the receptionist, to test driving and closing the deal was the best service experience we've ever had (no joke!). All of the staff members at the dealership were pleasant and friendly. Almost every Honda employee there greated us with a hello! Hank took my husband and I under his wing and showed us several different Odysseys that were available. He wasn't pushy at all, and matter of fact, really educated us on the features and functionalities that the different models offered--and also made the shopping experience fun and entertaining. He's such a comedian--and has plenty of stories to tell! We finally test drove and fell in love with a 2008 Black on Black Touring edition. Hank took the time to show us how to use the technology of the vehicle--which was great (compared to a recent terrible experience with another salesman at a different dealership). We sat down to talk financing and the process went smoothly. We ended up signing off on the paperwork with Sier in Finance(also pleasant to work with and not pushy!) and closed the deal. We ended up driving off with the vehicle and have been happy ever since. To our surprise, we received a package in the mail from Hank on Thursday with a neat print out of facts on "What happened the day you were born!," his business card, and a postcard to remind us to rate him on this website! The littlest things go such a long way! If you're looking to buy a Honda, PLEASE SEE HANK for an experience you will never forget! More

We were very hesitant to purchase from this dealership due to some bad reviews. However, we were lucky enough to have Gordon Gooch assist us through the car buying process. He walked us through everything due to some bad reviews. However, we were lucky enough to have Gordon Gooch assist us through the car buying process. He walked us through everything, and was always very nice and helpful. The Business Mgr Todd Suender was very helpful to us. He explained and went through everything. We really feel like they took care of us. I would not hesitate to come back and purchase from them again in the future. Thanks for the great customer service, Tracy Honda! More

We were sent out to Tracy Honda by our Meriwest CU representative to meet with Gordon. Gordon introduced us to some cars and let us drive 1 or 2. We were originally looking for a Civic, but based on o representative to meet with Gordon. Gordon introduced us to some cars and let us drive 1 or 2. We were originally looking for a Civic, but based on our needs Gordon suggested we might want to also consider the Insight. Tracy Honda did not try all the usual sales techniques on us that we have seen so many times before. We did not have to deal with a low-level sales person who typically is a go-between the buyer and some big finance person in another back room. There were no sales games or sales techniques used on us. Instead, Gordon was open and honest and treated us like a business partner. In a few days and after looking at a few other car options, we called Gordon back and told him what we wanted (color / features). He arranged the dealer prep and customization we desired and provided us with the bottom-line best deal invoice price. Having the car delivered was awesome! It was the best car buying experience I have ever had - seriously. More

Great customer service and very friendly staff. Wonderful selection of vehicles- other dealerships had just 1 of the used Civic Hybrids I was looking for, but Tracy Honda had 6 that I could test drive. The c selection of vehicles- other dealerships had just 1 of the used Civic Hybrids I was looking for, but Tracy Honda had 6 that I could test drive. The car had a couple of issues which I wasn't aware of at the time, but which turned out to be minor when I had it re-checked. The price was a little high compared to other dealerships, and being a novice I never found an opening to negotiate the price, whereas other dealerships were more helpful in that regard. But overall, great car, great selection, I'd definitely recommend them! More

I spent part of two days at the dealership with Joseph as we tried to decide on the used Odyssey which we eventually purchased. All my questions were answered. The only slight downside was the typical sale we tried to decide on the used Odyssey which we eventually purchased. All my questions were answered. The only slight downside was the typical sales pitches even though we were resisting having to dicker for the price. All of the employees were very friendly and the facility is very pleasant. At the end of the day, we purchased the van and I think we will be very happy with it. I would definitely go back there to shop if I need another car. More

Phillip Herrera was an excellent salesman and a good person. He worked with us well, very personable and helpful. My good rating is because of him and if he wasn't there we might have left. Dealing w person. He worked with us well, very personable and helpful. My good rating is because of him and if he wasn't there we might have left. Dealing with the dealership was more difficult and I had to fight to get a light bulb changed which should have been changed under their 150 point inspection. In my view unacceptable. They were a little petty. My overall rating was good considering the pettiness. More

Our salesman Nick was great and provided us with excellent service regarding our purchase of our new Honda Pilot. I have dealt with other salesmen from other car dealers in the past regarding my pre excellent service regarding our purchase of our new Honda Pilot. I have dealt with other salesmen from other car dealers in the past regarding my previous Civic purchase and I am usually reluctant to purchase a car upon my first impression. Nick on the other hand was very positive and and I felt comfortable enough to come back the next day to close the deal on my new SUV. The Pilot I wanted was not in stock but Nick came through in searching and finding the hard to find model and in the right color. Keep up the good work Nick! I'm sure I will contact you in the future when the time comes to trade in my second car. Thanks again! More

By far my best car buying experience ever! Gordon was extremely helpful, easy going and to the point. He knew which car I was interested in and did not try to talk me into looking at different models. N extremely helpful, easy going and to the point. He knew which car I was interested in and did not try to talk me into looking at different models. No pressure, no haggling. I also met with Todd in the finance department who assisted me in finalizing all the paperwork. Todd was friendly and very informative. I would most definitely refer my family and friends to the great people at Tracy Honda, especially Gordon and Todd. I couldn't be any happier with my new Accord! Thanks, guys! More

I went into the Tracy Honda's Parts department last saturday because i had some questions on some accessories for my honda. The person that helped me was Marc. Marc was the most helpful person that i m saturday because i had some questions on some accessories for my honda. The person that helped me was Marc. Marc was the most helpful person that i met at Tracy Honda. Even though i didn't buy anything a that time Marc has convinced me to add more accessories to my vehicle, which will i do on a later day. i highly recommend this dealership to everyone out there, and i especially recommend the tracy honda parts department because of the professional and friendliness of that department. and if you have a chance, say hi to marc because i believe he's the most friendliest person at the dealership. -Thanks More