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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,940 Reviews
Call Service Center (570) 740-3457

2,940 Reviews of Toyota of Scranton - Service Center

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April 16, 2025

Nice people to deal with. Staff made car buying easy. I would recommend buying a car from this dealership. More

by AKKP
Recommend Dealer
Yes
Employees Worked With
Jim Luyster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adrianna,Neff
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Apr 16, 2025 -

Toyota of Scranton responded

AKKP, Thank you so much for the wonderful review! We're thrilled to hear that our team made your car-buying experience easy and enjoyable. We truly appreciate your recommendation and look forward to being here for you anytime you need us. Enjoy your new vehicle. Warm regards, The Sales Team Toyota of Scranton

April 15, 2025

Hailee is the best! She explains everything clearly, so there are no surprises. She also kept me informed of the status, via text. More

by aprilshowers38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2025 -

Toyota of Scranton responded

aprilshowers38, Thank you so much for the kind words! We're thrilled to hear that Hailee made your service experience clear and comfortable from start to finish. Keeping our guests informed every step of the way is a top priority, and it's great to know Hailee delivered just that. We truly appreciate your feedback and look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

April 13, 2025

We got an appointment quickly and they did the inspection we needed. Well done. Always friendly and professional. More

by FEDERALLOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Warrington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2025 -

Toyota of Scranton responded

FEDERALLOCK, Thank you for the great feedback! We’re glad we could get you in quickly and take care of your inspection efficiently. It’s always our goal to provide friendly, professional service every step of the way. We appreciate your continued trust in Toyota of Scranton! Warm regards, The Service Team Toyota of Scranton

April 12, 2025

Great service and attentive service support! Also , love that I can work and enjoy a snack while waiting for my car service to be completed . More

by COACHANDSUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2025 -

Toyota of Scranton responded

COACHANDSUE, Thank you for the great review! We're glad you enjoyed the service and the convenience of being able to work and grab a snack while you waited. We aim to make every visit comfortable and stress-free. We appreciate your kind words and look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

April 10, 2025

Everyone was very professional and fulfilled all my questions. Emily was most helpful in not only the sale of the vehicle but explaining everything to me and the operation of the vehicle More

by John Hudak
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily
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Apr 10, 2025 -

Toyota of Scranton responded

Hi John, Thank you so much for your kind words! We’re thrilled to hear that our team was able to answer all of your questions and provide a professional experience. Emily will be especially happy to know that her efforts in both the sale and vehicle orientation made a positive impact. We truly appreciate your business and hope you’re loving your new vehicle! Warm regards, The Sales Team Toyota of Scranton

April 10, 2025

Friendly, helpful, and caring. I was apprehensive about getting a new car and everyone was very helpful through the whole process and I was able to leave knowing I was upgrading to More

by AKOBESKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2025 -

Toyota of Scranton responded

AKOBESKY, Thank you so much for your kind words! We’re thrilled to hear that our team helped ease your apprehension and made the process of upgrading to a safer, more modern vehicle a smooth one. It’s wonderful to know the trade-in was easy and the service met your expectations. We truly appreciate you choosing us and look forward to being here for you whenever you need us! Warm regards, The Sales Team Toyota of Scranton

April 07, 2025

Very nice people who would just about do anything for customers. Keep it up Scranton Toyota. More

by DELARKIN2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2025 -

Toyota of Scranton responded

DELARKIN2000, Thank you for the kind words! We're so glad you had a great experience with our team. We truly care about our customers and always aim to go above and beyond. Your encouragement means a lot—thanks for being part of the Toyota of Scranton family! Warm regards, The Service Team Toyota of Scranton

April 06, 2025

The dealership was highly professional. They were quick with my service and were not pushy. More

by BCRONAUER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Winkler
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Apr 07, 2025 -

Toyota of Scranton responded

BCRONAUER, Thank you for the great feedback! We’re happy to hear you had a professional and efficient experience with us. We believe in providing honest service without any pressure, and we’re glad that came through. We appreciate your visit and hope to see you again! Warm regards, The Sales Team Toyota of Scranton

April 05, 2025

I had to bring my car back after servicing. I disliked being made to feel as if I didn't know my own car how it drives or noise it made or didn't .. Overall whatever it was they fixed 2nd time More

by Nygal3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't have one
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Apr 07, 2025 -

Toyota of Scranton responded

Nygal3, Thank you for taking the time to share your experience. We’re sorry to hear you felt dismissed when describing the issue with your vehicle—that's never how we want our guests to feel. Your insight is valuable, and we appreciate you giving us the opportunity to make things right on the second visit. We're glad to hear the issue was resolved and that you found our team and waiting area pleasant. We hope to provide a smoother experience for you next time. Warm regards, The Service Team Toyota of Scranton

April 05, 2025

From check in to check out the service was excellent. Keep up the your service program. More

by JSCZYZYK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2025 -

Toyota of Scranton responded

JSCZYZYK, Thank you so much for your kind words and for being a valued customer! We're thrilled to hear your experience from check-in to check-out was excellent. We'll definitely keep working hard to maintain the level of service you deserve. Looking forward to your next visit! Warm regards, The Service Team Toyota of Scranton

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