Toyota of Santa Fe - Service Center

Frank is always very helpful and knowledable. We love to deal with him. He always seems to go that extra mile everytime. Thank you... Alway a pleasure everytime deal with him. He always seems to go that extra mile everytime. Thank you... Alway a pleasure everytime More

I called several different dealerships looking for some help getting a new key, and all of them blew me off. I finally got on Beaver's website and started a chat with Trini, who really went the extra mile help getting a new key, and all of them blew me off. I finally got on Beaver's website and started a chat with Trini, who really went the extra mile calling the service center manager, returning my calls once he was already home and off work, and even having my keys sent down to Albuquerque so I could pick them up sooner. He saved me $125 at least over a locksmith and was incredibly friendly and helpful. More

This is the second review I am writing, because I had two very different encounters at this dealership. I did not feel I could compile them into one review and have it be a fair rating. My first experience w very different encounters at this dealership. I did not feel I could compile them into one review and have it be a fair rating. My first experience was awful in the sales department. However, my second experience with the service department was phenomenal. I purchased a used vehicle from Beaver Toyota at the beginning of November 2011 and had some issues getting the automotive flaws and extras worked out. My husband and I went to Beaver once and called many times. Finally, more than a month after our purchase, John Livingstone, returned my call and got the scheduling issues resolved in a timely manner. I drove my vehicle in for the appointment and again had to explain the issues we were experiencing with getting a ding removed and a new key (that had already been purchased, but there was no record of it there) ordered and made. Had I not been persistent in calling, it may have taken more than the two months to get things worked out. Upon arriving at the service department I was greeted by Andy Vigil. He was friendly and helped me promptly. Once we hashed out the details and got everything in order, he led me to Rodney Gonzales. I explained that there was some confusion with the sales and financial side of our new purchase. Rodney lead me over to the Sales Center and was very informative in telling me what he was doing and who he was talking to, to assist in getting our situation resolved. Kirk Kapple, who was helping us in place of John Livingstone (because he was out of the office), got things together and got our car in and out of service. He was very hospitable throughout the process. Once my vehicle was ready Andy returned to take me to my car to make sure all was corrected, and was more than helpful and polite in loading my belongings and getting me back on the road. My experience in the service center was exceptional, I cannot speak more highly of these gentlemen and their helpfulness. More

I have had problems with my 4 Runner's 4 wheel drive system for over a year and BEAVER TOYOTA OF New Mexico refuses to admit a problem exists and refuses to even examine the vehicle!!!! BEWARE OF THESE system for over a year and BEAVER TOYOTA OF New Mexico refuses to admit a problem exists and refuses to even examine the vehicle!!!! BEWARE OF THESE THIEVES!!! Instead of trying to help with this problem, they had me removed from their property. BEAVER TOYOTA DOES NOT STAND BEHIND ITS' SALES!!!!!! THEY HAVE WAITED FOR THE WARRANTY TO RUN OUT WITHOUT TAKING ANY ACTION TO HELP US!!! My wife slid off a muddy road at 10 PM on her way home; I had to get MY Dodge to tow her out because her 4 wheel drive would not engage!!! I SUBMITTED A COMPLAINT TO TOYOTA CORPORATE, the csr said and so what do you want us to do? It sounds like a dealer issue. BAD FORM!!! BEWARE!!! TOYOTAS ARE APPARENTLY NOT DESIGNED FOR USE IN ANY KIND OF WEATHER OR TERRAIN EXCEPT 70 and sunny newly paved roads, ACCORDING TO BEAVER TOYOTA!!!! " More

I highly recommend Beaver Toyota, mainly because of the "after" service we receive since buying our Venza. Carl Martinez in the Service Department always goes over and above normal customer service to get "after" service we receive since buying our Venza. Carl Martinez in the Service Department always goes over and above normal customer service to get our car in the shop and then to make sure that it is serviced to the "T". Carl has made our experience with Beaver a very positive one, while we love our Venza, the service he provides to us is what will make us return customers. More

This dealership cares about customer service, before and after follow up is excellent, They contact me more than the original dealer where I purchased the vehicle from. This dealer stands behind their servi after follow up is excellent, They contact me more than the original dealer where I purchased the vehicle from. This dealer stands behind their service and makes certain you are completely satisfied with the work done. More

We have purchased 3 Toyotas since 2007 from Beaver and do not take them anywhere else for service. Have had outstanding interactions with new car Sales (Pico)- that's why I returned after the first purchase not take them anywhere else for service. Have had outstanding interactions with new car Sales (Pico)- that's why I returned after the first purchase for two more. All service managers have been very responsive and I have been very satisfied with the work performed; and Maria, when in the parts department, made sure that I had the accessories that I needed for my new truck at a very competetive price. Not to leave out the shuttle driver, who once gave me a ride home to the Pojoaque area, past where he lived, after his shift had ended - saved my wife a trip into Santa Fe to pick me up. I believe this set of Beaver employees, and the experience I've had with virtually all departments, represents a standard of performance and quality that justifies the "Great" rating I've assigned. More

I have an older Camary and have been using Beaver Toyota for years to get my routine service and all other needed repairs. Ray Onchondo has always been extremely friendly, fast, and accurate. His team of for years to get my routine service and all other needed repairs. Ray Onchondo has always been extremely friendly, fast, and accurate. His team of mechanics never let me down, as the job always gets done correctly the first time. Estimates are always accurate so I never have to worry about any hidden "after the fact" charges. I would and do often recomend Ray to anyone needing honest accurate work. More

Beaver Toyota has excellent customer service, I take my vehicle there for its normal maitenance and there is a reason they recieve Best of Santa Fe each year...they simply are the best! I will recommend t vehicle there for its normal maitenance and there is a reason they recieve Best of Santa Fe each year...they simply are the best! I will recommend them to family/friends and continue my service there in the future. More

I bought my Toyota Corolla at Beaver Toyota a few years ago and have been going to their Service Department ever since for regular maintenance of my vehicle. Frank Guerra’s customer service in the Service ago and have been going to their Service Department ever since for regular maintenance of my vehicle. Frank Guerra’s customer service in the Service Department has been exceptional. He is courteous, professional and answers all my questions and concerns. My service is always done within a reasonable amount of time and including a car wash is a nice touch. I highly recommend this dealer for customer service. All staff I have dealt with in Service, Sales & Parts through the years have been great. More